Teller (Mombasa) at DIB Bank Kenya Limited (DIBBKE)

Key Responsibilities

• Customer Service
  • Provide high levels of customer service of Cash/ teller function by efficiently handling the process and by reducing customer waiting time and service time.
  • Consistently meet and exceed service standards set for customer services.
• Service Quality & Business Operations Control
  • Adherence to all established Banks’ Policies, operating manuals, service quality standards and code of conduct for smooth workflow, high service quality and low level of operational risk.
  • To eliminate the risk of cash difference by ensuring compliance to the Bank’s cash control procedures as well as the Central Bank requirements.
• Internal Process
• • Checking notes & denominations to ensure accurate delivery of cash to customers.
  • To perform the financial transactions (Cash Management, Security items, Cheques) timely & accurately.
  • To facilitate and participate in any branch projects (Service Quality Programs, Process changes, Sales).
  • Responsible of custodianship of securities as assigned by the Branch Manger.
  • To facilitate and participate in the achievement of branch sales target.
• Training & Development
  • Attend various training and learning programs to close the skill gaps and to ensure proper awareness about products and services, policies and procedures.
  • Maintain effective relationship with supervisors and peers to ensure teamwork.

All the above accountabilities include but not limited to any additional/new tasks or responsibilities assigned by the supervisor.

Education:

• Minimum Bachelor's Degree.
• Certification or Degree or Diploma in the relevant area.

Training/Skills

• Ability to apply Sharia principles on Bank’s transactions
• Ability to deal with numbers.
• Ability to distinguish fake notes & security items and suspicious cases.
• Banking knowledge
• Computer Skills.

Work Experience :

• Minimum 3 years Experience.

Competencies:

• Communication skills.
• Assertiveness.
• Customer focus.
• Team orientation.
• Shariah. Banking services (types and Sharia provisions).
• Shariah. Foundations & principles of Islamic finance.