Customer Care/ Call Centre Support - 2 Positions at NID Logistics

Key Responsibilities

• Handle inbound and outbound customer calls.
• Respond to customer inquiries and provide accurate information.
• Follow up on pending deliveries and customer complaints.
• Follow up on COD collections and PODS.
• Conduct debtor follow-ups and collection calls.
• Resolve customer complaints professionally and promptly.
• Maintain accurate customer and call records.
• Escalate unresolved issues to the relevant departments.
• Follow up with branches, drivers and operations teams.
• Meet assigned customer service and collection targets.

Requirements

• Moving People, Goods and Opportunities Across Kenya
• Must have worked as a Debtor Collector.
• Diploma/Degree in Customer Service, Business, Communication or a related field.
• 1-2 years' experience in customer care, call centre or debt collection.
• Excellent telephone communication and listening skills.
• Ability to handle difficult customers professionally.
• Good follow-up and negotiation skills.
• Computer literate with good data-entry and record-keeping skills.
• Patient, professional and solution-oriented.
• Ability to work under pressure and meet targets.