Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations.
Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...
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We are seeking an experienced, proactive, and hands-on leader to supervise daily operations .The Toll Operations Supervisor will be responsible for managing a team of Electronic Toll Attendants, ensuring efficient and compliant electronic toll collection, maintaining high service standards, and resolving operational and technical issues in real-time. This role requires strong leadership, technical aptitude, and a commitment to safety and excellence.
Job Description
Team Leadership & Management
Supervise, schedule, and coordinate the daily activities of toll attendants across all shifts.
Conduct team briefings, training sessions, and performance reviews.
Foster a positive, accountable, and safety-conscious work environment.
Handle staff attendance, shift rotations, and leave approvals.
Operational Excellence
Ensure seamless operation of electronic toll collection (ETC) systems and lanes.
Monitor traffic flow and implement contingency plans during peak hours or system disruptions.
Conduct daily audits of system logs, transaction reports, and compliance records.
Technical & Compliance Oversight
Act as the first point of escalation for technical issues, liaising with IT and maintenance teams.
Ensure adherence to all company policies, regulatory standards, and safety protocols.
Monitor and report on key performance indicators (KPIs) such as transaction accuracy, lane availability, and customer service response times.
Customer Service & Public Relations
Address escalated customer inquiries and complaints with professionalism and efficiency.
Promote a customer-centric culture within the team.
Engage with motorists and stakeholders to improve service delivery and public perception.
Reporting & Administration
Prepare and submit daily, weekly, and monthly operational reports to management.
Manage inventory of plaza equipment, uniforms, and consumables.
Ensure accurate record-keeping for audits and compliance purposes.
Job Requirements
Education
Minimum of a Diploma in Business Management, Operations, Transport & Logistics, IT, or a related field. A degree will be an added advantage.
Experience
At least 3 years of experience in a supervisory role, preferably in transport operations, electronic payment systems, toll management, parking operations, or a related high-volume customer service environment.
Proven experience with electronic tolling or cashless transaction systems is highly desirable.
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