Reeds Africa consult (RAC) offers a broad scale of Human resource services designed to provide professional supports for the growing needs of today’s corporate organizations.
Our services includes the entire employee life cycle in an organization from the point of recruitment, training and development, policy development, compliance audits, provision of H...
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Role Purpose.
- To monitor and operate electronic toll collection systems, provide first-line technical and customer support to motorists, ensure accurate transactions and compliance, and promptly report system or equipment issues to support safe and efficient toll plaza operations.
Job Description
- Monitor and oversee the functionality of electronic toll collection (ETC) systems and lane equipment in real-time.
- Provide first-line technical support and customer service to motorists regarding account issues, payment failures, and tag malfunctions.
- Verify vehicle classification and escalate discrepancies for automated billing systems.
- Document and report system errors, lane violations, and equipment faults promptly to the technical and supervisory teams.
- Educate the public on the use of electronic tolling, account registration, and compliance procedures.
- Maintain detailed logs of daily operations, incidents, and customer interactions.
- Ensure compliance with traffic and safety regulations at the toll plaza.
- Collaborate with maintenance and IT teams to facilitate quick resolution of technical issues.
Job Requirements
- A minimum of a Certificate or Diploma in any of the following fields is required: Information Technology (IT), Business Management, Customer Service, or a related technical/vocational field.
- At least 1 year of experience in a system-based operations role, such as:
- Parking system operator
- Gate control / access control attendant
- Helpdesk / customer support agent
- CCTV / control room monitoring
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- We are seeking an experienced, proactive, and hands-on leader to supervise daily operations .The Toll Operations Supervisor will be responsible for managing a team of Electronic Toll Attendants, ensuring efficient and compliant electronic toll collection, maintaining high service standards, and resolving operational and technical issues in real-time. This role requires strong leadership, technical aptitude, and a commitment to safety and excellence.
Job Description
- Team Leadership & Management
- Supervise, schedule, and coordinate the daily activities of toll attendants across all shifts.
- Conduct team briefings, training sessions, and performance reviews.
- Foster a positive, accountable, and safety-conscious work environment.
- Handle staff attendance, shift rotations, and leave approvals.
- Operational Excellence
- Ensure seamless operation of electronic toll collection (ETC) systems and lanes.
- Monitor traffic flow and implement contingency plans during peak hours or system disruptions.
- Oversee incident management—from customer complaints to technical failures—and ensure timely resolution.
- Conduct daily audits of system logs, transaction reports, and compliance records.
- Technical & Compliance Oversight
- Act as the first point of escalation for technical issues, liaising with IT and maintenance teams.
- Ensure adherence to all company policies, regulatory standards, and safety protocols.
- Monitor and report on key performance indicators (KPIs) such as transaction accuracy, lane availability, and customer service response times.
- Customer Service & Public Relations
- Address escalated customer inquiries and complaints with professionalism and efficiency.
- Promote a customer-centric culture within the team.
- Engage with motorists and stakeholders to improve service delivery and public perception.
- Reporting & Administration
- Prepare and submit daily, weekly, and monthly operational reports to management.
- Manage inventory of plaza equipment, uniforms, and consumables.
- Ensure accurate record-keeping for audits and compliance purposes.
Job Requirements
Education
- Minimum of a Diploma in Business Management, Operations, Transport & Logistics, IT, or a related field. A degree will be an added advantage.
Experience
- At least 3 years of experience in a supervisory role, preferably in transport operations, electronic payment systems, toll management, parking operations, or a related high-volume customer service environment.
- Proven experience with electronic tolling or cashless transaction systems is highly desirable.
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KEY RESPONSIBILITIES
- Process and upload field-collected data to central database
- Perform data cleaning and standardization tasks
- Assist QA Officers with batch data verification
- Update and maintain records based on QA feedback
- Generate daily data processing reports
- Support database backup and archival procedures
- Prepare data exports for County handover packages
- Maintain data entry logs and processing documentation
- Flag data anomalies for Technical Lead review
- Provide administrative support to Technical team as needed
QUALIFICATIONS & EXPERIENCE
- Diploma in IT, Business Administration, or related field
- Minimum 1 year of experience in data entry or data processing
- Proficiency in Microsoft Excel and database applications
- Typing speed of at least 40 WPM with high accuracy
- Basic understanding of GIS data preferred
- Experience with ODK/KoboCollect data processing a plus
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KEY RESPONSIBILITIES:
- Conduct real-time field verification of data collection accuracy and methodology
- Perform daily batch review of submitted records for completeness and accuracy
- Verify GPS coordinates against zone boundaries and known locations
- Check photo quality and relevance for all captured images
- Identify and flag duplicate records for resolution
- Generate daily QA reports highlighting issues and trends
- Coordinate with Team Leaders on records requiring correction or revisit
- Maintain QA tracking database and quality metrics
- Support Technical Lead in preparing QA documentation for handover
- Train DCOs on common data quality issues and correction procedures
QUALIFICATIONS & EXPERIENCE:
- Diploma or Bachelor's degree in IT, Statistics, GIS, or related field
- Minimum 2 years of experience in data quality assurance or verification
- Experience with GIS data validation preferred
- Familiarity with mobile data collection platforms
- Strong attention to detail and analytical skills
- Basic knowledge of GPS technology and coordinate systems
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KEY RESPONSIBILITIES
- Directly supervise 3 Team Leaders and their DCO teams.
- Conduct morning briefings and zone orientation for assigned teams
- Monitor real-time progress of teams against daily collection targets
- Perform spot checks on data quality and collection methodology in the field
- Resolve immediate field challenges (access issues, equipment problems, hostile encounters)
- Ensure team safety and adherence to field protocols
- Report hourly progress updates to Operations Lead
- Coordinate with other Zone Supervisor for cross-zone support when needed
- Verify team attendance and manage daily sign-in/sign-out
- Escalate unresolved issues to Operations Lead within 30 minutes
Job Requirements
QUALIFICATIONS & EXPERIENCE
- Diploma or Bachelor's degree in any field
- Minimum 3 years of experience in field supervision roles
- Previous experience in data collection, surveys, or census activities preferred
- Thorough knowledge of Mombasa County geography and ward boundaries
- Experience supervising teams of 15+ personnel
- Valid driving license preferred
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KEY RESPONSIBILITIES
- Lead a team of 5 DCOs in daily data collection activities
- Ensure team achieves daily target of 400 records (80 per DCO)
- Assign specific areas within zones to each DCO for systematic coverage
- Conduct first-level quality checks on team submissions before upload
- Provide on-the-spot training and guidance to DCOs
- Manage team equipment (smartphones, power banks, supplies)
- Report team progress to Zone Supervisor every 2 hours
- Resolve minor field issues and escalate complex problems
- Ensure team maintains professional conduct with business owners
- Participate actively in data collection (lead by example)
QUALIFICATIONS & EXPERIENCE
- Certificate or Diploma in any field
- Minimum 2 years of experience in field data collection or surveys
- Previous team leadership experience (formal or informal)
- Good knowledge of Mombasa County geography
- Proficiency with smartphones and mobile applications
- Fluent in English and Swahili
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Job Description
- Recruitment and Hiring: Managing the hiring process, from job postings to onboarding.
- Employee Records: Maintaining accurate employee records and ensuring compliance with legal requirements.
- Policy Implementation: Developing and enforcing school policies and procedures.
- Staff Development: Organizing training programs and professional development opportunities.
- Benefits Administration: Managing employee benefits programs, including health insurance and retirement plans.
- Conflict Resolution: Addressing employee grievances and disciplinary issues.
Job Requirements
- Bachelor’s degree in Human Resources Management, Commerce or any other related field.
- Proven experience as an HR Officer, Administrator, or a similar HR role.
- Minimum of 3 years of experience in human resources.
- Strong knowledge of HR functions, including pay & benefits, recruitment, training, and development.
- In-depth understanding of labor laws and disciplinary procedures.
- Proficiency in MS Office; familiarity with HR software is an added advantage.
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KEY RESPONSIBILITIES
- Coordinate daily deployment of data collection teams (DCOs + Team Leaders)
- Manage daily briefings and zone assignment communication to all field staff
- Ensure 2,400 daily record collection target is achieved across all teams
- Supervise Zone Supervisors and ensure effective team supervision
- Coordinate vehicle logistics (pickup, SUV, motorbikes) for equipment and personnel transport
- Resolve field operational issues including access challenges, equipment failures, and personnel matters
- Track and report daily progress against zone completion targets
- Manage field allowances distribution and expense tracking
- Ensure staff safety and adherence to field protocols
- Coordinate with Technical Lead on data quality issues requiring field revisits
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Operations Management, Logistics, Business, or related field
- Minimum 5 years of experience in field operations management
- At least 2 years managing large field teams (20+ personnel)
- Experience in survey, enumeration, or data collection projects preferred
- Strong knowledge of Mombasa County geography and administrative structure
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KEY RESPONSIBILITIES
- Manage office operations including supplies, equipment, and facilities
- Coordinate daily allowances preparation and distribution tracking
- Maintain program documentation and filing systems
- Assist with procurement of supplies and equipment
- Schedule meetings and maintain program calendar
- Prepare correspondence, reports, and presentations
- Manage visitor reception and stakeholder communication support
- Track staff attendance and leave records
- Coordinate with HR consultant on recruitment and onboarding logistics
- Provide general administrative support to leadership team
Job Requirements
QUALIFICATIONS & EXPERIENCE
- Diploma in Business Administration, Secretarial Studies, or related field
- Minimum 2 years of experience in administrative support roles
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience in project-based work environments preferred
- Good organizational and multitasking abilities
- Professional demeanor and communication skills
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KEY RESPONSIBILITIES
- Provide overall program leadership and strategic direction for the GIS mapping initiative
- Ensure delivery of 72,000 geo-referenced records across UBP, Advertising, and Wayleaves categories
- Manage relationships with County Government of Mombasa officials and FinSprint leadership
- Chair daily stand-up meetings and weekly progress reviews with all team leads
- Monitor program KPIs including daily collection rates, data quality metrics, and budget utilization
- Resolve escalated issues from Operations Lead and Technical Lead promptly
- Approve all major expenditures and resource allocation decisions
- Lead the County handover process and final acceptance certification
Job Requirements
QUALIFICATIONS & EXPERIENCE
- Bachelor's degree in Project Management, Business Administration, IT, or related field
- Minimum 7 years of experience in program/project management
- At least 3 years managing field-based data collection or GIS mapping projects
- Proven experience managing teams of 30+ personnel
- Strong understanding of government revenue systems and county operations
- PMP, PRINCE2, or equivalent project management certification preferred
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KEY RESPONSIBILITIES
- Collect 80 geo-referenced records per day across assigned zones
- Capture accurate GPS coordinates for each business/asset location
- Take clear photographs of premises, signage, and relevant features
- Complete all required data fields in mobile collection app
- Verify business details with owners/managers where possible
- Identify and record new businesses not in existing database
- Capture advertising signs and wayleave infrastructure as assigned
- Report progress to Team Leader every 2 hours
- Maintain assigned equipment (smartphone, power bank) in good condition
- Follow data collection protocols and quality standards
Job Requirements
QUALIFICATIONS & EXPERIENCE
- Minimum KCSE Certificate (C- or above)
- Age 18-35 years
- Previous experience in data collection, enumeration, or census preferred
- Basic smartphone proficiency required
- Good knowledge of local area within Mombasa County
- Fluent in English and Swahili
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KEY RESPONSIBILITIES
- Drive assigned vehicle (Pickup or SUV) safely and responsibly
- Transport leadership team, supervisors, and equipment to field zones
- Deliver supplies and replacement equipment to field teams as needed
- Maintain vehicle in clean and good working condition
- Conduct daily vehicle checks (fuel, oil, tires, lights)
- Report any vehicle issues or maintenance needs promptly
- Maintain vehicle log book with accurate mileage and fuel records
- Assist with equipment loading/unloading when required
- Follow designated routes and schedules as directed by Operations Lead
- Ensure passenger and cargo safety at all times
Job Requirements
QUALIFICATIONS & EXPERIENCE
- Valid Kenya driving license (Class BCE)
- Minimum 3 years of professional driving experience
- Clean driving record with no major violations
- Good knowledge of Mombasa County road network
- Experience driving 4x4 vehicles and pickups preferred
- Basic vehicle maintenance knowledge
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We are seeking to hire an Audit Manager responsible to lead the audit team, plan, oversee, and manage audit activities to ensure that the firm financial, operational, and compliance controls are effective, efficient, and aligned with regulations and internal policies.
Job Description
Audit Planning & Execution
- Lead and manage multiple audit engagements from planning to completion with the team.
- Develop audit strategies, materiality thresholds, and risk-based audit plans.
- Ensure compliance with ISAs, IFRS, Companies Act (Kenya), and internal regulations.
- Review audit working papers, financial statements, and audit reports for accuracy and completeness.
- Ensure timely delivery of high-quality audit reports to clients as per the firm standards.
Team Leadership & Staff Development
- Supervise, mentor, and provide technical guidance to Assistant Audit Managers, Audit seniors and associates.
- Conduct performance evaluations, training sessions, and coaching for audit staff.
- Ensure effective allocation of resources based on team capabilities and workload.
Client Relationship Management
- Act as the primary point of contact for key audit clients.
- Attend client meetings, understand business operations, and resolve audit issues promptly.
- Provide value-added insights and recommendations to improve clients’ internal controls and financial reporting.
Quality Assurance & Risk Management
- Ensure adherence to the firm’s quality control standards and regulatory requirements.
- Oversee engagement documentation and ensure adequate evidence is collected.
- Perform engagement quality control reviews where required.
- Identify and mitigate audit risks, escalating issues to Partners when necessary.
Technical Expertise & Compliance
- Keep abreast of updates to IFRS, tax laws, ISAs, and regulatory changes.
- Guide the audit team on complex accounting and audit matters.
- Contribute to the development of technical manuals, templates, and training materials.
Business Development & Revenue Generation
- Participate in proposal development, bidding processes, and client presentations.
- Identify opportunities for cross-selling and referral firm services from the clients.
- Participate in networking activities, seminars, and industry events to promote the firm’s services.
- Achieve the periodic revenue targets assigned.
Job Requirements
- Bachelor’s degree in Accounting, Finance, or a related field.
- CPA (K) qualification – Fully qualified and ICPAK registered.
- Minimum 6–8 years’ experience in audit, with at least 2–3 years at a managerial level.
- Strong knowledge of ISA, IFRS, and Kenyan regulatory frameworks.
Method of Application
Use the link(s) below to apply on company website.
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