Tours & Travel Consultant at Crystal Recruit

Responsibilities

• Research various destinations and means of travel regarding prices, customs, weather conditions, visas, reviews, etc.
• Air ticketing, hotel booking, Visa processing, travel insurance processing, transfer booking, MICE bookings.
• Liaise with customers in person, over the phone, or via email to discuss their travel requirements and suggest suitable travel routes, packages, or additional services.
• Conduct research according to the customers' requirements, and provide a list of suggestions with clear information that the customer can choose from.
• Provide up-to-date advice on travel regulations including new airline information, visa, travel insurance and medical requirements, baggage limits, check-in requirements, and fly blue service, safety, and local customs.
• Organize a back-to-back itinerary for customers, from ticketing to hotel transfers.
• Coordinate with tour operators, hotels, and other travel agencies regarding tour package choices and bargain to get the most affordable and effective rates
• Come up with and prepare new promotional techniques and materials to sell itinerary tour packages.
• Continuous research of travel destinations and keeping up to date with travel industry news to better position the company in the market.
• Handle unforeseen problems and complaints and determine eligibility for refunds.
• Maintain relationships with key persons in companies, airlines, embassies, hotels, etc.
• Maintain and enhance communication within the business and with customers
• Ensure contact information for all clients handled is up to date
• Reach the revenue and profit targets.
• Maintain zero losses resulting from claims resulting from our errors e.g. refunds, cancellations, unclaimed airline commissions, etc.
• Monitor and maintain payment records and transactions.
• Submit all reports indicated in the reports scheduled within the period indicated.

Requirements

• Tourism Management Degree / Tours & Travel Degree / Business related degree
• MUST have at least 3 - 4 years experience as a tour consultant
• Must be able to ticket, reissue, void, and perform all other processes related to actual ticketing in both Amadeus and Galileo systems.
• Must be able to organize clients' tours, hotels, and VISAs to all world destinations.
• Experience in liaising with international travel agents/partners
• Excellent planning and organizational skills
• Self-motivated, Confident, and outgoing personality
• Ability to multi-task and get things done to completion
• A Team player with good interpersonal and communication skills
• Excellent networking and prospecting skills