Tracking Administrator at Securex

Job Summary 

The Tracking Administrator will be responsible for providing administrative support to the service aspect of the tracking team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with clients to schedule jobs while coordinating with various departments at the back office to complete assignments.  

MAIN RESPONSIBILITIES 

• Daily scheduling of technicians for the daily service planned. 
• Participate in marketing events such as seminars, trade shows, and telemarketing events Any other duties as may be assigned by management 
• Follow up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.  
• Prepare presentations, proposals, and sales contracts. Promote and forward recommendations on continuous improvement to the customer service process and standards every month.  
• To ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.  
• Work closely with Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.  
• Management of all operational and client requirements in liaison with the relevant departments. Conducting systems training for clients. Carry out customer satisfaction surveys and recommend action plans to improve on the weak areas.  
• Maintain and observe the prescribed department SOP in carrying out day-to-day activities.  
• Carrying out regular client visits and responding to client queries through walk-ins, calls and emails and timely submission of reports as per the agreed schedules.  
• Follow up with the technical department on job completion and commissioning to clients.  
• Prepare customer reports on schedule whether daily, weekly, or monthly and upon request.  

 KEY COMPETENCIES AND QUALIFICATIONS 

• Bachelor’s Degree in Administration or Technical Management 
• 3 Years’ of relevant experience  
• Excellent report writing 
• Possess a solid customer service attitude  
• Excellent communication skills both verbal and written  
• Ability to work in a fast-paced environment  
• Ability to work and effectively communicate with senior-level business partners