Career Opportunities at Securex

Job Summary 

We are seeking to recruit a Security Manager who will be responsible for overseeing the security operations of organizations by offering asset protection for our client’s business and prevention of theft and inventory while supervising all security personnel. The incumbent will develop and implement security strategies, implement security procedures, and supervise outsourced security officers. 

Duties and Responsibilities 

• Manage the Security Solutions Business Unit to deliver exceptional value to our clients with a clear focus on service delivery and customer support.
• Lead in the development and controlling of budgets for security operations and monitor expenses 
• Develop organizational arrangements, systems and processes to enable the efficient and effective deployment of resources in line with business Quality Assurance and growth requirements – Responsible for adherence to Business Security Management System processes and making changes; 
• Develop and implement effective safety security policies and ensure implementation of the same; 
• Ensure proper onboarding of new security officers 
• Develop and execute compliance processes in line with the client’s policies, standards, guidelines and relevant legal and regulatory requirements; 
• Manage client relations by giving regular updates and convening meetings to ensure compliance with service delivery expectations;  
• Work within the senior management team in the development and achievement of security collective goals 
• Conducts thorough investigation of incidences and generates a report on the same for resolution. Handle site security incidents, escalations or any other security-related issues.; 
• Ensure compliance and certification of any security personnel as per required regulatory and legal guidelines; 
• Provide leadership and direction for the security team. Manage staff up-skilling within the department to meet current and planned outputs;  
• Build and maintain talent infrastructure and employee development by assessing capability, identifying gaps and designing training programs; 
• Develop and motivate the security teams fostering a high level of cooperation with other senior managers  

Minimum Requirements and Competencies 

• Degree in Security Management or any other relevant course  
• A minimum of six years in high-level security with a minimum of two years in security tasking management. 
• Experience in managing a contract guard force. 
• Working knowledge of multiple security functions and security-driven technology solutions with a proven track record in security management, planning and coordinating. 
• Enthusiastic and committed approach with a track record of building strong, trusted base relationships with colleagues and stakeholders at all levels. 
• A sound working knowledge of security best practices and legislation affecting the security role. 
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills. 

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Job Summary 

The Tracking Administrator will be responsible for providing administrative support to the service aspect of the tracking team by ensuring closure of all technical issues raised by the client. The incumbent will liaise with clients to schedule jobs while coordinating with various departments at the back office to complete assignments.  

MAIN RESPONSIBILITIES 

• Daily scheduling of technicians for the daily service planned. 
• Participate in marketing events such as seminars, trade shows, and telemarketing events Any other duties as may be assigned by management 
• Follow up on new leads and referrals resulting from field activity and inquiries assigned Identify sales prospects and contact these and other accounts as assigned.  
• Prepare presentations, proposals, and sales contracts. Promote and forward recommendations on continuous improvement to the customer service process and standards every month.  
• To ensure that all customer complaints are satisfactorily recorded, managed, and resolved within twenty -four (24) hours. Follow up on all service contracts with the clients. Updating client database in liaison with the tracking desk.  
• Work closely with Tender Team to close sales in the allocated accounts Understand and appropriately use the company pricing system and policies during sales processing.  
• Management of all operational and client requirements in liaison with the relevant departments. Conducting systems training for clients. Carry out customer satisfaction surveys and recommend action plans to improve on the weak areas.  
• Maintain and observe the prescribed department SOP in carrying out day-to-day activities.  
• Carrying out regular client visits and responding to client queries through walk-ins, calls and emails and timely submission of reports as per the agreed schedules.  
• Follow up with the technical department on job completion and commissioning to clients.  
• Prepare customer reports on schedule whether daily, weekly, or monthly and upon request.  

 KEY COMPETENCIES AND QUALIFICATIONS 

• Bachelor’s Degree in Administration or Technical Management 
• 3 Years’ of relevant experience  
• Excellent report writing 
• Possess a solid customer service attitude  
• Excellent communication skills both verbal and written  
• Ability to work in a fast-paced environment  
• Ability to work and effectively communicate with senior-level business partners