Training & Learning Assistant at Medecins Sans Frontieres (MSF)

Rationale/Objective for Position
Reporting to the Training and Learning Unit Lead, the role holder will provide professional and effective training and learning administrative support to the Unit, to ensure successful implementation of the Training and Learning strategic plan. They will provide the necessary support to the Unit team during the planning and execution of all the planned learning initiatives. They will also work closely with MSF EA departments, relevant MSF OCs’ Functions and Learning Units of other MSF sections.

Tasks & Responsibilities

• Day to day support to the Training and Learning Unit
•  Provide support during the learning needs analysis and development of the learning and development workplan.
• Support in monitoring progress of the annual workplan and updating the Unit team accordingly for improved operations and delivery of the Section's ambitious goals.
• Collaborate with the HR Administrator to support the new-employee on- boarding process including organisation and monitoring of induction programme.
• Together with the Unit team, follow up on non-classroom related learning initiatives (such as on-job training, detachment, mentoring & coaching etc) with respective departments.
• Follow-up on the communities of practice for various training initiatives to ensure continuation of learning beyond the classroom.
• Produce and maintain accurate electronic and manual learning and development records in accordance with the relevant MSF EA’s policies.
• Collate information on various learning related matters as required from time to time.
• Follow-up on the Occupational Safety and Health (OSH) initiatives in the office in conjunction with the Staff Health Unit.
• Assist in general administration as directed by the Training & Learning Unit Lead.
• Training support for MSF-EA led learning and development events
• Provide administrative support to staff and managers in the planning and delivery of learning and development events.
• Collaborate with the Administration and Travel team to organize the logistics for all MSF-EA led learning and development events, i.e. venues, travel, accommodation and facilities among others.
• Manage the application and registration processes for different learning initiatives, as well as communication with participants and other internal/external stakeholders.
• Collaborate with facilitators to prepare learning and development materials to a consistently high standard and ensure that they reach the participants within agreed timescales.
• Running the on-site administration of the training for face to face training and technical support for online training when needed.
• Provide support during evaluation and measurement of programme effectiveness for all learning & development activities as per the Unit guideline.
• Prepare the Certificates of participation of the courses.
• Produce reports on learning and development activities using agreed formats.
• Support in following up of e-Learning trainings.
• Facilitate the access to learning solutions for all staff
• Under the guidance of the Unit Lead, regularly follow-up with other MSF Learning entities on transversal learning opportunities and communicate these offers with staff.
• Support in updating of the training catalogue, transversal calendar etc.
• Collaborate with Tembo team to facilitate uptake of e learning among staff.

Qualifications
Education and experience

• Bachelor’s Degree in Human Resources or related field.
• 1 to 2 years’ experience in the learning and development field.
• International experience (professional or personal) would be an asset.
• English; French desirable.
• Knowledge of Microsoft Office Suite including PowerPoint, Outlook,
• Word, and Excel required.
• Knowledge of applications: SharePoint, Zoom & Ms Teams.
• High detail orientation.
• Effective planning and organization skills with the ability to prioritise and
• adapt to changing demands.
• Ability to work on own initiative as well as part of a team.
• Effective written and verbal communication skills
• Results and quality oriented.
• Service oriented.
• Ability to manage tight-deadlines.
• General understanding of HR / L&D activities
• Commitment to MSF Principles.