Underwriting Manager – Healthcare Division at Madison Group Limited

Key Responsibilities

• Oversee the underwriting process flows to ensure efficiency as per the company underwriting procedures manual.
• Oversee the business document management process to ensure proper storage and easy retrieval of underwriting documents.
• Prepare competitive quotations for both new and renewal businesses and dispatch the same within the recommended TAT’s
• Supervise, train and mentor underwriting and pricing staff to achieve a high level of motivation and productivity.
• Constant review of scheme loss ratios, identification of trends and provide proactive workable solutions to aid in controls to attain the targeted loss ratio for the business
• Prepare regular underwriting and operations reports to management, intermediaries and clients and advice on relevant findings for medical risk review.
• Provide the necessary support to intermediaries by training them on the medical products and support on premium collection
• Liaise with the underwriters, actuarial and business development teams to evaluate products being sold and assist in developing new ones
• Supervise scheme setup to ensure timeliness and accuracy
• Supervise to ensure prompt debiting and dispatch of debit/credit notes and the renewal/commencement premium schedules to the client/intermediary
• Coordinate with outsourced card production vendors on preparation of medical cards for all eligible members in a timely manner.
• Review and signing-off of policy documents, dispatch of the same to the relevant clients and ensure follow-up to have copies returned
• Supervise service levels and benchmark our customer service standards against the market
• Maintaining strong working relationships with Intermediaries, Clients, all departments and all business stakeholders
• Work closely with ICT and Business analysts for any decision making on implementation of system requirements and enforcement of controls
• Comply with statutory, regulatory and internal control processes including internal & external audits recommendations.
• Any other roles assigned by management from time to time

Skills and Competencies Required

• Strong leadership and management skills
• Excellent analytical and monitoring skills
• Ability to work independently and build effective interpersonal relations
• Bias towards innovation and development of new ideas in problem solving
• Professionalism in dealing with both internal and external stakeholders
• Excellent communication and negotiation skills.
• Ability to evaluate decisions made in benefit utilization management
• Integrity and honesty

Knowledge & Experience

• At least 7 years’ managerial experience in a medical underwriting and pricing insurance environment
• Demonstrated knowledge of managing underwriting and pricing operations in a busy insurance company
• Addressing operational concerns and issues, monitoring overall customer satisfaction.
• Demonstrated experience engaging intermediaries at high level, and experience negotiating claims handling terms with providers
• Developing and implementing operational procedures and policies

Academic and Professional Qualifications required

• Degree in Actuarial Science/Statistics or Business-Related field
• ACII or DIP AIIK or CIM qualifications
• Master’s Degree is an added advantage