Unit Manager(Zidisha Business Loan) at Phoenix Capital

Responsibilities

•   Product Strategy and Development: Craft a compelling product strategy for Zidisha, ensuring it aligns with the broader goals of Phoenix Capital Limited and the specific needs of our target demographic.
•  Market Research: Conduct thorough market research to understand the financial needs and challenges of low-income and small-scale business owners in Kenya.
•  Product Briefing: Develop detailed product briefs that outline Zidisha’s objectives, features, benefits, and unique selling points.
•  Loan Policy Development: Create comprehensive loan policies for Zidisha that are compliant with regulatory standards and tailored to the risk profile and needs of our clientele.
•  Target Setting and KPI Monitoring: Establish clear targets for product performance, adoption, and financial sustainability. Implement a robust framework for monitoring KPIs to ensure product success and alignment with business objectives.
•  Team Recruitment and Leadership: Lead the recruitment efforts for building a high-performing product development team. Provide leadership, direction, and mentorship to team members.
•  Stakeholder Management: Engage and manage relationships with internal and external stakeholders, including regulators, partners, and customers, to ensure product viability and market fit.
•  Training and Support: Develop training programs for sales and customer support teams to ensure deep product knowledge and effective market penetration.
•  Collaborate with marketing, sales, and other departments to align product development with overall business objectives.
•  Work closely with design, engineering, and quality assurance teams to ensure seamless product development.
•  Risk Management: Identify potential risks associated with Zidisha 
•  Feedback Loop Management: Establish mechanisms for gathering and analyzing customer feedback to facilitate continuous product improvement.
•  Budgeting and Resource Allocation: Develop and manage budgets for product development projects as well as Allocate resources efficiently and effectively.

Qualifications

•  This position will suit qualified degree holders, preferably in a business-related discipline from a recognized university.
•  A minimum of 1 years of microfinance experience, specifically dealing with SME Short-term unsecured loans.