Unit Managers at Kenyan Urban People Association (KUPA)

KUPA Kenya is the leading welfare organization in Kenya offering compassion and peace of mind to her members through provision of last expense services.

We are seeking to recruit a self-driven and result-oriented individuals for the position of Unit Manager. The positions are based in Siaya, Uriri and Kisii Towns.

Position Summary:

• The position is responsible for overseeing and managing sales activities, customer service, performance and administration of the unit office.

Key responsibilities:

• Lead and manage sales and customer service teams, providing guidance, coaching, and mentoring as needed to meet and exceed set targets
• Develop and implement sales strategies and plans to achieve growth.
• Analyze market trends, competition, and customer needs to identify business opportunities
• Build and maintain strong customer relationships to ensure customer satisfaction and loyalty Respond to customer inquiries and resolve customer complaints
• Monitor daily, weekly and monthly sales performance, track sales metrics, and report on sales results
• Collaborate with other departments to align sales efforts and support overall business objectives
• Train and onboard new sales team members, providing them with the necessary knowledge and skills to succeed
• Identify areas for process improvement and implement solutions to enhance sales efficiency and effectiveness

Key requirements:

• Diploma or Degree in Business, Marketing or related field
• 3-5years proven experience in managing field teams, preferably in membership recruitment.
• Results oriented with a strong drive to achieve sales targets Demonstrated ability to lead and motivate a sales team
• Strong ability to analyze market trends and customer data
• Ability to use CRM software and sales tools
• Excellent communication and interpersonal skills
• Possessing a valid Certificate Of Proficiency (COP) will be an added advantage
• Previous experience in sales or insurance will be an added advantage