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  • Posted: Jan 27, 2026
    Deadline: Not specified
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  • Old Mutual Kenya is based in Nairobi and is part of a larger group that offers solutions in long-term savings, asset management and investment. We offer solutions to individuals and corporates underpinned by our core values which are: Respect, Integrity, Accountability and Pushing beyond boundaries.
    Read more about this company

     

    Universal Banker

    KEY RESPONSIBILITIES

    • Proactively market and generate business through client recruitment, deposit mobilization and disbursement.
    • Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
    • Maintain up to date records of all customer visits for all customers.
    • Cross sell all Faulu products and services to both existing and potential clients.
    • Business growth initiatives including marketing activities, new business sign ups, new partnerships etc.
    • Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations.
    • Adhere to current procedures, processes, memos and circulars as may be issued from time to time.
    • Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness.
    • Address all customer queries within stipulated Service Level Agreements (SLAs).
    • Monitor the portfolio quality on a daily basis and proactively institute remedial actions.
    • Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
    • Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
    • Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
    • Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility.

    SKILLS, KNOWLEDGE & COMPETENCIES

    • Business management skills
    • Credit management skills Supervisory skills
    • At least 4 years as a Universal Banker doing MSME loans
    • Lending hands on experience of at least 3 years.

    Competencies Required

    • Good communication
    • Interpersonal skills
    • Team leader/player

    QUALIFICATIONS & EXPERIENCE

    • Business related degree from a recognized university

    Professional Qualifications

    • Accounts Qualification Section 4 of CPAs

    Additional Qualifications/Experience (Preferred, Not A Requirement)

    • Master’s degree

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Old Mutual Kenya on oldmutual.wd3.myworkdayjobs.com to apply

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