UX Designer at Safaricom Kenya

Brief Description

Reporting to the UX Designer Lead, the position holder will play a pivotal role in crafting superior customer centric user experiences across our digital platforms. Collaborate closely with cross-functional teams to understand user needs, translate requirements into intuitive designs, and advocate for user-centric design principles throughout the development process. The ideal candidate should have a strong background in UX design, a passion for solving complex problems for a diverse customer base, and the ability to collaborate and communicate design concepts effectively.

Responsibilities

• Gather and evaluate user requirements in collaboration with product managers, engineers, and other stakeholders.
• Conduct user research, including usability testing, to gain insights into user behavior and preferences.
• Translate concepts into user flows, wireframes, mockups, and prototypes that lead to intuitive user experiences.
• Facilitate design sprints to solve and innovate experiences that supports Safaricom mission and vision.
• Make strategic design and user-experience decisions related to core, and new, functions and features.
• Advocate for user-centered design principles and best practices within the organization.
• Collaborate with developers to ensure design concepts are implemented accurately, effectively and inline with Safaricom design system.
• Ask smart questions, stay up-to-date, take risks, and champion new ideas.

Qualifications

• Three or more years of UX design experience. Preference will be given to candidates who have experience designing complex solutions for complex digital environments.
• Portfolio of UX design projects showcasing your project is a must.(This is a must for shortlisting and during interview)
• Expertise in one or more UX software such as Figma, Adobe XD, Zeplin and the like is a must. 
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.
• Strong understanding of user-centered design principles and methodologies.
• Excellent communication and collaboration skills.
• Be open to receiving feedback and constructive criticism.
• Be passionate about all things UX and other areas of design and innovation. 
• Ability to work effectively in a fun fast-paced, dynamic environment.