Waiter / Food & Beverage Attendant at Accor

Job Description

Reporting to the F&B Manager, responsibilities and essential job functions include but are not limited to the following:

• Set up and tear down service stations, ensuring all equipment and supplies are properly organised and maintained
• Take table orders for all food and beverage from guests and serve in a professional and positive manner
• Deliver crisp, efficient food and beverage service with excellent rapport building – providing an experience, not just a meal
• Foster a welcoming culture and maintain awareness of all business within the hotel on a daily basis, guiding guests accordingly
• Demonstrate comprehensive knowledge of menus – food and beverage – speaking passionately and informatively about all offerings
• Tailor service flow to individual diners' needs and anticipate guest requirements proactively
• Handle cash transactions accurately and securely in compliance with hotel procedures
• Review daily reports including arrivals, VIP guests, and group bookings, following up on action items as required
• Ensure the smooth running of each table, attending to all guest requests and maintaining constant awareness of guest needs
• Clear away used crockery, cutlery, and other items promptly and discreetly
• Work behind the bar as a bar server on occasions and supervise the smooth running of the outlet as needed
• Manage special dietary requirements and guest preferences, communicating effectively with kitchen and bar staff
• Allocate time to buffet stations to check for replenishment, cleanliness, and respond to guest requests
• Maintain high standards of personal hygiene and contribute to a safe, clean dining environment
• Support training and mentoring of junior staff members, sharing best practices and service standards
• Contribute to team meetings and service improvement initiatives, providing feedback to enhance guest experiences

Qualifications

• Minimum 1 year experience in Food and Beverage preferably at a luxury property
• An operational knowledge and proficiency in Point-of-Sale System an asset 
• Excellent written/verbal communication and interpersonal skills  
• Strong guest service orientation 
• Able to balance a variety of conflicting priorities while providing guest service 

Additional Information

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift