Waiter/Waitress at Accor

Job Description

Waiter/Waitress

This position is responsible for delivering a friendly, fast, accurate, and efficient food & beverage service to our guests, ensuring exceptional service standards are maintained according to our guest’s expectations.

• To welcome, smile, and greet our guests.
• Suggest and professionally upsell food & beverage products.
• To serve all our guests & colleagues with fast, efficient, and accurate service.
• Attend and accommodate guests’ reasonable requests and ensure all queries are responded to promptly and on time.
• To be knowledgeable about the menu and information about the food and beverage offerings available to answer guests’ questions.
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.

Qualifications

• Minimum of 3 years of relevant experience as waiter. 
• Vocational certificate or diploma in F&B Service
• At least 3-star hotel experience 
• Knowledge about the Point-of-Sale System is an asset
• Excellent communication and organizational skills