Waiter/Waitress at Dove Nest Lodge

We are seeking a professional and customer-focused Waiter/Waitress for our restaurant. As a waiter/waitress you will be greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Duties and Responsibilities:

• Greet and escort customers to their tables
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid
• Ensure restaurant premises are well kempt and the food service requirements of customers are met.

Requirements

• Diploma in Hospitality field.
• Proven experience working as a waiter or waitress in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Effective communication skills.
• Exceptional customer service skills.
• A minimum of 2 years’ experience in hotel management or similar role.
• Great communication skills