Vacancies at Dove Nest Lodge

We are seeking a professional and customer-focused Restaurant supervisor to oversee our restaurant operations. In this position, you will oversee all restaurant operations to ensure that restaurants run smoothly. You will train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints. Our ideal candidate will also demonstrate excellent communication and interpersonal skills.

Duties and Responsibilities:

• Managing restaurant staff’s work schedules.
• Anticipate all guest needs and respond promptly & accordingly
• Establish and maintain standards for staff performance and customer service
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner.
• Ensure restaurant premises are well kempt and the food service requirements of customers are met.

Requirements

• Degree/Diploma in Hospitality field
• Proven experience working as a supervisor in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Strong management skills.
• Excellent organizational skills.
• Effective communication skills.
• Exceptional customer service skills.
• A minimum of 3 years’ experience in hotel management or similar role.
• Great communication skills

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We are seeking a professional and customer-focused Waiter/Waitress for our restaurant. As a waiter/waitress you will be greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team player and be able to effectively communicate with our Kitchen Staff to make sure orders are accurate and delivered promptly.

Duties and Responsibilities:

• Greet and escort customers to their tables
• Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
• Take meal and beverage orders from customers and place these orders in the kitchen.
• Make menu recommendations and inform patrons of any specials.
• Deliver meals and beverages to tables when they have been prepared.
• Check that customers are satisfied with their meal.
• Prepare the bill for tables when requested.
• Cash up bills and ensure that the correct amount has been paid
• Ensure restaurant premises are well kempt and the food service requirements of customers are met.

Requirements

• Diploma in Hospitality field.
• Proven experience working as a waiter or waitress in the hospitality industry.
• The ability to work in a fast-paced environment.
• The ability to stand for extended periods.
• Effective communication skills.
• Exceptional customer service skills.
• A minimum of 2 years’ experience in hotel management or similar role.
• Great communication skills

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We are seeking a professional and customer-focused hotel manager to oversee our hotel operations. In this position, you will direct the day-to-day operations and activities of the hotel. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hotel performance. To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. Our ideal candidate will also demonstrate excellent communication and interpersonal skills. The Operations Manager will lead and direct the routine functions of the hotel.

Duties and Responsibilities:

• Support and work with all head of departments in running all aspects of the hotel
• Ensure Sop implementation in all departments and check the same during routine operational checks
• Ensure monthly stock taking and follow up on any discrepancies
• Ensure the premises are in operative conditions
• Monitor and ensure co-ordination between all departments for smooth and efficient operations
• Assessing and reviewing customer satisfaction and service delivery
• In coordination with the Human resource department identify staff learning needs and assist with development of training content.
• Be available on call 24hours a day to resolve any urgent matters that may arise
• Responsible for the overall management of the hotel operations.
• Developing and Implementing strategies that will ensure a positive experience that exceeds guest’s expectations
• Work collaboratively with all department managers to make sure operations are running smoothly in tandem with one another
• Anticipate all guest needs and respond promptly & accordingly
• Establish and maintain standards for staff performance and customer service
• Maintaining full knowledge of all inner working of the hotel, including room rates, hotel policies and special availabilities
• Ensure hotel premises are well kempt and the food service requirements of customers are met.

Requirements

• Degree/Diploma in relevant field
• Commercial awareness
• Able to build and maintain relationships with internal and external guests.
• Highly organized, flexible and strong ability to multitask and manage people
• A minimum of 3 years’ experience in hotel management or similar role.
• Great communication skills

Starting Salary budget Kes 50,000.

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Position Summary:

As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef. Responsible to create high quality pastry dishes with the standard recipes and presentations in order to maintain quality standards and consistency of product. Also assist in production and maintenance of par stocks of pastry and dessert with proper rotation of products and maintain highest cleanliness and hygiene standard in the pastry and bakery section.

Duties and Responsibilities:

• Manages all day-to-day operations of the pastry and bakery section of the kitchen.
• Checks the quality of raw and cooked food products to ensure that standards are met
• Preparing ingredients and handling baking and other kitchen equipment.
• Creating pastries, baked goods, and confections, by following a set recipe.
• Developing new recipes for seasonal menus.
• Decorating pastries and desserts to ensure beautiful and tasteful presentation.
• Meeting with customers to discuss details and planning of custom-made desserts and pastries for special occasions.
• Monitoring the stock of baking ingredients.
• Ordering new supplies, ingredients, and equipment for the pastry section, when needed, and within budget

Requirements

• Diploma in Hospitality field.
• 2 or more years’ experience working within the food industry as a Pastry Chef, Baker, or relevant role.
• Working knowledge of baking techniques and the pastry-making process.
• In-depth knowledge of sanitation principles, food preparation, and nutrition.
• Flexible working hours, including weekends and evenings, when necessary.
• Great communication skills