Waiters & Waitresses at Summit Human Resource & Marketing Consultant

Roles & Responsibilities

1. Serve food and drinks order.
2. Provide excellent customer service to guests.
3. Welcoming guests and escorting them to their tables.
4. Present the menu to the guests and provide detailed information especially on ingredients, or potential food allergies.
5. Offer menu recommendations upon request from the guest(s).
6. Inform guests on special offers.
7. Up-sell additional products.
8. Take accurate food and drinks order using the captain order and POS ordering software.
9. Prepare mis-en-place before the start of the shift by Arranging the waiter/waitress work station, including serviettes, cutlery, salt and pepper shakers, tabasco, ketchup bottles, tooth pick holders etc.
10. Arrange table settings and maintain a tidy and clean dining area.
11. Deliver checks and collect bill payments.
12. Carry dirty plates, glasses, and silverware to the kitchen for cleaning.
13. Meet with other restaurant staff to review daily specials, changes on the menu and service specifications for reservations.
14. Ensure that opening and closing duties are done in a timely manner.
15. Report to work as per the allocated shift.
16. Any other duties assigned from time to time.

Requirements

Required Qualifications

1. Certificate in food and beverage sales and service.
2. Hospitality experience of at least 1 year in a busy environment.

Competencies & Interpersonal Skills

1. Excellent customer service skills
2. Good communication and listening skills.
3. Good interpersonal skills
4. Ability to work well and remain calm under pressure.
5. Interest in food and drinks.
6. High standards of personal hygiene and personal grooming.
7. Ability to multitask.