Warranty Manager at Samsung Electronics

Main Purpose of the Job

• Managing overall KPIs and ensure warranty operational reliability
• SVC provision management
• Warranty Financial Management Training
• SVC Accounts Payable Maintenance
• Warranty Audit, compliance and training
• Service Cost Management
• Warranty trend analysis and reporting
• Provision Management

Key Responsibilities
% of Time

• Overall Warranty Management
• WHCS Compliance
• Direct and Indirect Cost Management
• Third Party Vendor compliance
• Master Data Management
• Business performance analysis
• 100%

Key Performance Indicators (KPI)

• Warranty Health (WHCS)
• Service Cost Ratio (SCR)
• Service Action Work (SAW)
• Core Parts Usage (CPU)
• GPPM Compliance
• Other KPI Activities
• Internal Audit
• External Audit
• Data Analysis

Key Relationships:

Direct Reports to this Position

None
Customers of this Position

• Internal: CEO & CFO, SVC Manager/BM, Finance Manager, Sales Director (IM&CE), HR Manager, Business Operations Managers
• External: Samsung Authorized Service Partners, 3rd Party Service Providers (Logistics, Warehousing, Call Center)

Qualifications

• Degree / Diploma: B Com Admin / Business Management Technical degree/diploma qualification will be advantageous

Experience

• 2-3 years’ experience in finance administration, customer service, sales support, supply chain operations;
• Track record of success in service & operational audit management level in consumer electronics, mobile and/or IT environment, preferably gained in the retail sector is preferable.
• Experience with current competitors in consumer electronics will be advantageous