Welcome Assistant at International Committee of the Red Cross (ICRC)

OVERALL RESPONSIBILITY

The Welcome Assistant helps ensure that Welcome activities are organized smoothly, including coordination of pick-up/drop-off of ICRC staff and guests, travel arrangements, visas, permits, official registration and accommodation.

Duties & Responsibilities

•  Process application of work permits, dependants pass;
• Process Country Visas for professional travels in the absence of colleague;
• Liaison with Ministry of Foreign Affairs (MFA) and immigration and various Governments Departments;
• Work/Residence permit issuance application;
• Exemption work permit endorsement;
• Update the clients on the progress of the applications and any other concerns;
• Liaison with MFA and Immigration and Various Government Departments;
• Ensure applications for work permits for mobile staff and their staff dependants are processed within the stipulated timeframe
• Follow up with MFA on delayed approvals of permits & visas;
• Inform management on the changes in MFA and other departments concerned like Immigration and Kenya Revenue Authority;
• Preparation and sending of the beginning of mission file to new delegates;
• Update the Pending Cases Tool in TeamSpace;
• Replace / assist other Welcome Officers for basic tasks if necessary;
• Maintain functional peer relationships and detailed working knowledge of the assigned area’s systems, organization and business processes.

Qualifications

• Minimum Diploma in Travel & Tourism or equivalent;
• Minimum 3-4 years’ experience in a similar position;
• Previous working experience with International Organizations (preferred);
• Excellent command of written and spoken English;
• Advanced computer skills (Word, Excel, Power Point).

 or before 25th July 2022