Workshop Supervisor (Nakuru) at Reeds Africa Consult

Roles and responsibilities

• Attend the customers on First Come First Served basis
• Listen to customer complaints & note down in the Job card
• Explain the customer time & cost estimate for Labor, Oil, Spares and Outside labor
• Explain the mechanic customer complaints, jobs to be done, delivery time, cost estimate
• Inform the customer in case of delay / cost exceeds
• Take Road trial of the vehicle to confirm elimination of complaints
• Ensure vehicle is delivered neat & clean
• Explain the customer work done on the vehicle and actual cost details/future jobs any
• Return the replaced parts (except warranty parts) in original packing to Customers
• Explain about next service due date and paste next service due sticker
• Ensure proper housekeeping in entire service shop
• Ensure all tools and equipment’s are in working condition and maintenance of equipment’s
• Ensure mechanics carry out mandatory jobs in all vehicles
• Checking the parts replacement and warranty replacement authorization wherever required
• Co-ordination with parts shops for getting parts from other branches/ dealers
• Preparation of workshop daily report
• SAP job card entry
• DMS job card entry and Improvements
• Monitoring of Vehicle inflow - Product wise and Service wise against the plan (Free / Coupon paid / Post warranty)
• Tools & Equipment’s availability Vs. requirement, purchase
• Review of repeat jobs & Quality Feedback from customers
• Tracking of Pending/Accident vehicles - reasons for pending, arranging parts,
• Technical support to Dealers
• Tracking of mechanic wise Productivity and actions for improvement
• Warranty Monitor and Co Ordination with National service team
• Submission of all service reports timely to National service team

Qualifications 

• Degree/Diploma in Mechanical Engineering.
• Knowledge in basic computer packages (Especially MS Excel and MS Word)
• At least two years working experience in the same/related position.
• Must possess good communication skills.
• Must be of good conduct and integrity.
• Must be willing and able to work under pressure with minimum supervision.
• Must have better understanding of both TVS Bikes, Piaggio and Briggs service and repair.
• Must have a valid driving license