Young Professional – ICT at Policyholders Compensation Fund

Key Responsibilities/ Duties / Tasks

• Develop and enforce ICT maintenance and data backup schedules to ensure system reliability and data integrity. Document compliance with backup policies and conduct successful recovery tests regularly.
• Support the receipt, installation, configuration, certification, commissioning, upgrading, repair, and maintenance of ICT systems and equipment. This includes desktops, laptops, printers, monitors, projectors, PABX, CCTV, biometric systems, UPS, and other related devices, to ensure consistent and reliable performance across all deployed assets.
• Monitor and report on the performance of ICT equipment and network traffic to identify issues promptly. Maintain adequate speed and capacity with minimal downtime per quarter.
• Maintain the department’s risk register and update regularly to capture and track identified risks.
• Update and maintain the corporate databases, website, and ICT equipment inventory, and prepare quarterly accuracy checks and verification reports for review.
• Assist in implementation of ICT work plans and budgets including preparing hardware and software specifications to guide procurement.
• Assist in installation, configuration, and maintenance of hardware and software systems, including local area networks (LAN), wide area networks (WAN), telecommunication systems, Active Directory, and e-mail services, ensuring optimal functionality.
• Assist in the implementation and monitoring of firewall policies to prevent unauthorized access incidents. Control physical access to the network and server room in line with security protocols.
• Assist in facilitating seamless integration and interface between various ICT systems to enhance interoperability.
• Prepare and submit quarterly progress reports on ICT activities and projects in a timely manner.
• Promote staff awareness on technological advancements and emerging cybersecurity threats through regular training, sensitization, and communication.
• Implement and maintain an effective Quality Management System (QMS) within the department to ensure continuous improvement and compliance with set standards.

Academic & Professional Qualifications

• Bachelors degree in any of the following disciplines: - Computer Science, Business Information Technology, Telecommunication or equivalent qualifications from a recognized institution.
• A master’s degree in computer science, Business Information Technology, Telecommunication or equivalent qualifications from a recognized institution
• OR
• Professional qualifications in Networks, Systems, ICT Security, Databases.