Zebra Coffee Lead Barista at Zebra Coffee

Role Overview

The Zebra Coffee Shop Lead Barista is responsible for the overall operations of the café, including intern-staff management, customer satisfaction, product quality, and financial performance. This role requires a hands-on leader who is equally comfortable making lattes behind the bar as they are managing schedules, and inventories. The ideal candidate is passionate about coffee, thrives in a fast-paced environment, and enjoys connecting with people. The Lead Barista also must share the values of a social enterprise that seeks to improve the output of those being trained and support the communities being served.

Food Service 

• Oversee daily operations, ensuring smooth service and consistent quality
• Prepare and serve espresso-based drinks, brewed coffee, teas, and other menu items to highest standards of quality
• Ensure cleanliness and organization of the café, including counters, equipment, seating area, and restrooms
• Restock supplies (milk, coffee beans, syrups, cups, etc.) as needed
• Handle cash and card transactions accurately and responsibly

Team Leadership & Development

• Train and supervise baristas and service staff and interns from the Nashulai Conservancy College
• Foster a positive, team-oriented work environment
• Provide coaching, feedback, and ongoing training to maintain service and quality standards
• Ensure all staff follow food safety, health, and hygiene regulations

Business Operations & Customer Service

• Resolve customer concerns quickly and professionally.
• Maintain high standards of cleanliness, organization, and presentation in the café
• Track sales performance, set targets, and drive revenue growth
• Oversee ordering, stock control, and vendor relationship
• Uphold brand values and deliver a consistent guest experience

Qualifications & Skills

• Proven experience in hospitality or retail management (coffee shop or café experience preferred)
• Strong leadership, communication, and organizational skills (experience in social enterprise or education preferred)
• Passion for coffee, customer service, and creating community.
• Ability to manage financials, scheduling, and inventory.
• Problem-solving mindset and ability to stay calm under pressure.
• Must relocate to Sekonani