Role Summary
Our customer service team manages customer-queries through different communication channels (mainly email and phone) providing timely resolutions and pleasant customer experiences.
The Customer Experience Executive will be responsible for fostering and maintaining strong relationships with clients and other stakeholders through proactive engagement, seamless scheme administratio
Our client, a leading telecommunications provider seeks to recruit a Field Operations Engineer-Transmission/GSM.
The job purpose will be to perform maintenance and operations activities within a
Field Operations Engineer – Fibre (Machakos, Mombasa, Voi, Nairobi, Mt.Kenya and Kisumu)
Our client, a leading telecommunications provider seeks to recruit a Field Operations Engineer-Fibre.
Job Description
During Training (6-8 Weeks of Customer Service Training):
Master customer service best practices and company policies.
Develop proficiency in call handling techniques and tr
Job Description
Team Leadership
Lead and provide on-the-floor support to customer care representatives and act as the first line of escalation for client support.
Hold weekly meetings
Eligibility:
The candidates should ideally hold professional and academic qualifications for the respective roles:
Certificate/Diploma/Degree in Information Technology, Compute
JOB DESCRIPTION
Reporting to the Chief Human Resource Officer, the HR Operations & Service Delivery Manager will be responsible for managing the delivery of high-quality HR services and supp
About the Role
We are seeking a strategic, innovative, and customer-centric professional to join our team as the Digital, Brand & Customer Experience Manager. This pivotal role is respo
Responsibilities and Duties
Internal and external clients depend on our accuracy and efficiency when processing client data, so you will be accountable for providing these high levels of service
Job Purpose Statement
We are seeking a highly skilled IT Specialist to join our team. The ideal candidate will have a strong educational background in Computer Science, Information Technology, or a
Mission Statement for the Role:
Responsible for delivering the overall revenue and customer growth targets within the specific defined geographical territory.
Role Responsibilities:
Identi
OVERALL RESPONSIBILITY
Reporting to the CEO, the successful candidate will be responsible for delivery and sustainability of excellent customer service experience and promote the culture of serv
The Customer Success Associate is responsible for inbound and outbound communication to customers, directing customers to the appropriate team, resolving customer problems, assisting in customer reten
What to expect:
Build Pharma Stakeholder Relationships -Foster strong ties with healthcare professionals and pharmacies to enhance collaboration.
Attend Pharma Industry Meetings and Training-P
About the role:
The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answer
Objective:
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
To ensure daily Business KPIs are met w