Showroom Customer Care Specialist at KEDA Kenya Ceramics Company Limited

This is a customer-facing, sales-driven role based in our luxury showroom. You’ll be responsible for delivering a world-class consultation experience to our high-end clientele from first contact to after-sales service.

Key Responsibilities

• Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.
• Explain design concepts, materials, craftsmanship, and technology benefits.
• Inspire purchases through model room displays and visual merchandising.
• Manage customer relationships through follow-ups, service, and support.
• Ensure the showroom consistently meets high-end brand presentation standards.
• Report feedback and recommend solutions for process improvements.

Requirements

• Education: Bachelor’s degree or above in Marketing, International Trade, or related field.

Experience:

• Minimum 2 years in high-end retail or real estate sales.
• Experience in tile/sanitaryware sales is preferred.
• Familiarity with luxury sales standards and client service.

Languages:

• Fluent in English and Swahili.
• Arabic or Chinese is a plus.

Appearance & Demeanor:

• Elegant, well-dressed, and confident aligned with luxury retail standards.

Core Skills:

• Strong sales judgment and closing ability.
• Quick communication and response to client needs.
• Culturally aware and capable of cross-lingual communication.
• Responsible, discreet, and composed under pressure.