Careers at Britam

Job Purpose:

To manage property and facilities finance operations, focusing on tenant billing, receivables, reconciliations, and fund accounting support, while ensuring compliance with Britam Asset Managers’ financial procedures and controls.

Key responsibilities

• Tenant Billing: Raise and manage invoices for rent, service charge, parking, and letting fees.
• Utility Billing: Prepare and process monthly electricity billing.
• Receipting and Reconciliation: Record and reconcile tenant payments.
• Receivables Management: Maintain updated receivables schedules and ensure timely collection.
• Account Statements: Prepare and distribute tenant account statements.
• Process Payments: Process payments for facilities and property-related expenses.
• Fund Accounting Support: Provide assistance to the Fund Accounting team as required.
• Performs any other duties as required

Knowledge, experience and qualifications required

• Certified Public Accountant of Kenya Finalist or equivalent.
• Bachelor of Commerce (Accounting) or its equivalent
• 3-4 years’ experience in busy finance environment preferably in real estate or serviced apartments.

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Job Purpose:
The job holder will be responsible for; new business sales and trust fund business retention in the Britam Trust Services distribution channels and target markets assigned to them.

Key responsibilities:

Business Development Responsibilities:

Growth of revenue for Britam Trust Services through various BD initiatives such as:

• Identify new business opportunities on an ongoing basis, in traditional and non-traditional sectors, and subsequently formulate plans for profitable business.
• Grow Distribution Channel – train, grow, support, engage and maintain good business partnerships with various intermediaries and aggregators such as Britam sales network, brokers, independent agents and other business partners ensuring win-win situations that will attract and enhance retention of business.
• New business acquisition - actively participated in organizing market activations, webinars, engagement forums and seminars, prepare and submit proposals, and other activities to generate new business and support in accurate onboarding of new clients.
• Participate in networking initiatives, conduct sales pitches and other activities for leads generation in various capacities including cross selling and collaboration with other business development and relationship teams to get and convert leads for new business.
• Maintaining regular engagements with intermediaries and other business partners through trainings, meetings and other mediums to ensure sustained growth of business.
• Monitoring production figures on a daily, weekly and monthly basis to ensure production is in line with targets and strategic goals.
• Participate in business retention initiatives for organic growth of BTS business.

Product Development Responsibilities:

• Participate in creation and roll out new products, new initiatives for growth of business.
• Participate in development and implementation of structured processes of Britam Trust.
• Regularly liaising with and getting feedback from relationship, BD, CX, branch and retention teams and clients to develop products that leverage the competitive edge.
• Participate in providing insights through market intelligence and periodically reviewing existing products to enhance their quality.
• Participate in reviewing and updating product BTS write-ups & training manuals.
• Implementation and adoption of all risk and compliance policies, procedures and requirements as required in business trust services.

Client Relationship Management Responsibilities:

• Attend meetings and engage intermediaries and clients to maintain good relationships.
• Organizing and conducting regular client & intermediary visits to enhance strong relations and business retention.
• Respond to client queries or complaints urgently to ensure all client satisfaction.
• Offering free trust and estate planning consultations/advisory to increase product knowledge e.g. financial literacy/wellness sessions for employees and potential clients. 
• Preparing and presenting quarterly reports for review by relevant decision makers e.g Trustees and/or Employers through HR department.
• Assist to develop and enhance IT systems, self-service and correspondence IT platforms.
• Assist in training various teams e.g. new staff, customer experience, contact center, BD team and intermediaries on products and work procedures for effective client service. 

Strategy & Marketing Responsibilities:

• Developing attractive sales aids tools (brochures, videos, presentations, write-ups, online ads etc) in collaboration with marketing team to create interest by communicating clients’ needs in an easy to understand & effective manner.
• Participate in implementation and execution of strategic marketing plans.
• Participate in developing rewards and pricing strategies in consultation with the Manager to meet objectives.
• Preparing, in liaison with the Manager BD and Client Relation, periodic reports, pipelines and annual reports showing achievements against targets as well as provide justification for performance variances and areas of improvement.
• Analyzing marketing expenditure and sales revenue financial data and developing effective strategies to attain optimal business costs and sales revenue balance in order to attain company profitability objectives.
• Perform any other duties as may be assigned from time to time.

Knowledge, experience and qualifications required:

• Bachelor’s Degree in Law.
• Society of Trust and Estate Practitioners (STEP) will be an added advantage.
• 3 years’ experience in business development in legal or financial services sector.
• Self-motivated, positive attitude, attention to details, can work under minimal supervision and is performance oriented and customer service orientated.
• Good relationship management, communication, interpersonal and analytical skills.
• Excellent presentation skills to both individuals and large audiences.
• Knowledge of industry regulatory requirements and related pension and insurance products.
• Strong integrity and ability to uphold confidentiality. 

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Job Purpose:

• To identify business requirements and develop solutions (database design, workflows, user/data interfaces, integrations) and design, development, and 2nd line support of business Applications, ranging from user analysis, design, and development to implementation and maintenance.

Key Responsibilities:

• Configure and/or customize business applications to meet business requirements using various database and software tools.
• Assist in presentations of system functionality to new users and departments. Drives systems adoption by business users.
• Enhance and create user and system documentation as needed.
• Work directly with the IT support personnel and teams to resolve issues identified and escalated during daily operations.
• Perform the necessary technical design and development functionality to ensure that business application systems can be effectively developed and implemented.
• Design and development of front-end tier(s), middle tier(s), and /or back-end database tier(s) for business applications. 
• Capturing of business applications information needs and mapping of the same to the software and /or database components.
• Perform data modelling to analyze and specify data structures within an application system.
• Developing database objects and structures for data storage, retrieval and reporting according to specifications.
• Implementing and testing database design and functionality and tuning for performance. 
• Research and provide input on design approach, performance and base functionality improvements for various procedures and applications. 
• Generation of ideas to improve efficiency in software and application services offered to the business, and/or generate revenue for business.
• Delegated Authority:  As per the approved Delegated Authority Matrix.

Key Performance Measures:
As described in your Personal Scorecard.

Knowledge, experience and qualifications required

• Degree in Computer Science or a technical-related field.
• 4 – 6 years experience in applications development, which includes system customization, support and report designs.
• 2 years’ experience with RDMS preferably MS SQL Server, Oracle and MySQL.
• Certified in IT.
• Know data analysis and analytics, Mobile infrastructure, Internet technologies, e-commerce and e-payment technologies.
• Experience in process automation using robotics.
• Previous experience in a financial/insurance institution will be an added advantage. 
• Membership to relevant IT bodies.