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  • Posted: Feb 11, 2021
    Deadline: Feb 23, 2021
  • Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We operate 610 container vessels and provide ocean transportation in all parts of the world. But not only do we power some of the world’s largest ships - we also propel the growth ambitions of businesses and individuals all over...
    Read more about this company


    Area Lead Logistics Product Manager - EA

    The role of Lead Logistics Product Manager for East Africa is responsible for development of Supply Chain Product families in the high-growth geography of East Africa that are ahead of the curve. You would be responsible for developing innovative solutions, be a part of the commercial process and contribute towards profitable growth of our products.

    Key Responsibilities:

    • Responsible for all supply chain (SCM/4PL) product development activities including core products, add-ons/configurables and customizations
    • You will act as a leader to assess product requirements & competitiveness ambitions leading up to the development & execution of product & business development roadmaps
    • Constantly act as the SME leveraging your knowledge across customers, reach out to teams and facilitate engagements where required
    • Ensures all standard services and solutions are effectively packaged and rolled out (including associated training programs) to facilitate effective marketing, selling, implementation and execution
    • Support key sales pursuits primarily through leverage of existing capabilities but also through product innovation or customisation, where strategically required, to ensure differentiation and value creation to our existing and potential customers
    • Lead or participate in customer or product specific development projects delivering new services or optimised operating platforms
    • Supports the area team with upskilling & capability building in order continuously to improve our service offering to our customers
    • Creates a centre of excellence in SCM costing and pricing management across Africa to provide timely and accurate responses to support the commercial pursuits.
    • Drives SCM GP optimization for Africa including tracking the revenue and cost drivers and initiating improvement initiatives including but not limited to revenue/cost leakages, charge revisions, etc.
    • Drives critical L&S projects for East Africa such as CFS establishments, customer go-lives, etc.

    We are looking for
    Who we are looking for

    We would like to hear from you if you can demonstrate the following:

    • Master’s level education in Business or other relevant discipline
    • 5+ yrs’ relevant work experience with proven track record across operations & commercials with focus on driving results through others (preferably Maersk SCM)
    • Experience of working with wide variety of complex operational and commercial challenges
    • Ability to work in a matrix organization and influence decision making
    • Ability to interface with senior leadership stakeholders within & outside the organization
    • Ambition and drive to excel together with others.
    • Alignment with our values
    • An international mind-set and inclusive behaviour.
    • International mobility and willingness to travel.
    • An excellent command of spoken and written English.

    Key Competencies:


    • Assertive/decisive and pro-active
    • High sense of urgency & persistence
    • Confidence in dealing with people and building lasting relationships/networks
    • Ability to problem solve & recommend appropriate course of action analytically & structurally
    • Ability to manage stakeholders at various levels within & outside the organization
    • Customer centricity


    • Preferably Maersk SCM operational/commercial structure & functionality
    • Metrics-driven
    • Outstanding verbal, written & presentation skills
    • Project Management & Training skills

    As a performance-oriented company, we strive to always recruit the best person for the job – regardless of gender, age, nationality, sexual orientation or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

    go to method of application »

    Customer Experience Agent

    Oversee and coordinate operations activities ensuring service excellence and customer satisfaction while ensuring compliance with our internal processes and the Government’s statutory regulations. Liaise closely with execution team to drive the business performance of the product to maximize the P&L results and develop the business on a short and long-term perspective.

    We offer

    At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

    1. Results orientation
    2. Improved commercial and leadership capabilities
    3. Interaction within broader Area for best practice sharing
    4. Creating network within the global organization
    5. Understand market and customer drivers

    Moreover, you will expand your ability to deal with a wide range of customers and enrich your market and logistic products knowledge while enhancing Maersk’s leadership position and contributing to the continuous success of the organization in the region.

    Key responsibilities

    • Maintain close contact with assigned key clients and respond to any queries arising in service delivery
    • Coordinate with our field operations to ensure excellent service delivery to guarantee sustainable business relationship with both the agents and the clients
    • Drive the team’s operations by planning duties with field team and other functions as when field jobs arise. Follow up via field visits to ensure work is done effectively and efficiently to the client satisfaction
    • In liaison with the Head of Department, execute business development strategies for weekly/monthly customer performance reviews
    • Flag any direct or indirect costs that have a negative impact to profitability
    • Dispatch of customer invoices
    • Offer solutions to customer queries and disputes
    • Execute the company’s overall objective through collaboration with other team members, other functions and supervisor/department head
    • Coordinate CHB, VAS, Trucking, Warehousing and any other services as may be requested by customer/line manager

    We are looking for

    • Good communication and collaboration skills
    • Experience in logistics industry
    • Stakeholder Management
    • Customer orientation
    • Agility
    • Be able to effectively prioritize workload
    • Attention to detail

    go to method of application »

    Finops Agent (Kenya)

    The main purpose of our Finops agent is to coordinate timely job costing. The role primarily exists to manage accuracy in reporting by ensuring all costs are accrued correctly in time and billing done, this ensures that our job costing and eventually cm1 reporting represents operational profitability at all times.
    The person is also responsible for identifying and where in scope, implementing process improvements to the job costing, customer contracts and related processes.

    We offer

    At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service! So, we offer:

    • Results orientation
    • Improved commercial and leadership capabilities
    • Interaction within broader Area for best practice sharing
    • Creating network within the global organization
    • Understand market and customer drivers
    • Improve understanding of how best to generate profit for Maersk

    We offer you an exciting international career opportunity at Maersk with exposure to a challenging business environment, characterized by high pace, diversity and with competitive benefits.

    Key responsibilities

    • Open jobs in Kewill
    • Review job costing weekly and providing response to BCO
    • Complete and correct Billing upon job completion
    • Provide weekly status of unbilled jobs with reasons and expected resolution timeliness and follow up to ensure they are billed as per plan
    • Receipt and management of exception reports, providing feedback to the CSO/Region/CEN
    • Support the GSC / Operations in query resolution
    • Maintain a working relationship with operations
    • Work with CI and Business Controller on continuously improving related processes in order to increase productivity, timeliness and quality
    • Ensure compliance to internal & external audit controls
    • Liaise with stakeholders in resolving queries/workflows and resolution of interface errors among others
    • Ensure data quality in Kewill

    We are looking for

    • Degree in relevant field (Finance)
    • Strong finance/accounting background
    • Detail-oriented
    • Auditor mind-set
    • Expert knowledge of excel
    • Experience in Logistics sector is a plus

    Method of Application

    Use the link(s) below to apply on company website.


    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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