Jobs at Absa Bank Limited

Job Description

SUPERVISION OF LEAD GENERATORS TIME SPLIT 40%

• Act as enabler to the Lead Generators under supervision by providing them with the tools and information to optimize sales
• Through delegation to the Lead Generators, achieve set annual sales targets. Monitor the performance of the Lead Generators on a daily, weekly, quarterly and annual basis and provide coaching and feedback on how to improve performance
• Agree individual targets with the team members for products, assets, liabilities and campaigns.
• Manage daily attendance levels within the team in compliance with the relevant HR policies, including the management and approval of leave within the team.
• On a daily basis, monitor the movement of the Lead Generators to ensure that planned meetings or activities are being carried out in the field
• Motivate staff and ensure they are recognized through the Absa Bank PLC recognition schemes
• Identify training needs of the team and arrange for these needs to be met through on-the-job coaching and formal training
• Communicate a summary of the training needs to the Regional Sales Managers at least annually. Ensure that the planned learning interventions take place particularly for compulsory training
• Sit for Lead Generator interviews based on shortlist provided by Regional Sales Managers, HR and Resource Coordinator.
• Induct new Lead Generators and ensure that they participate in formal induction as well as the compulsory compliance training courses
• Sit for disciplinary hearings for misconduct or incapacity charges together with HR
• Ensure that Lead Generators understand the compensation plans in place

SUPERVISION OF SALES ACTIVITIES TIME SPLIT 30 %

• Supervise product promotion campaign aspects by distributing material to Lead Generators. Cascade key messages, including training for products to staff members, including training on new application forms
• Monitor sales performance on a daily, weekly and monthly basis and provide results to the Regional Sales Managers

BUSINESS EXPANSION TIME SPLIT 10 %

• Work with Regional Sales Managers to unlock sales in companies through sales activations and financial trainings
• Work with the sales teams and Regional Sales Managers to bring leads on new company sign ups

OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 10 %

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
• Ensure accuracy of each new account application, loan document, Barclaycard application and all other customer documents. Lead Generators are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
• Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
• Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
• Effective leave management of LGs in the team to manage branch costs
• Effective management of reporting of LGs and prompt notification of any unexplained absences
• Effective exit management
• Effective management of performance records and use of LG Management tools to monitor performance and sales activities

CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM TIME SPLIT 5%

• Share knowledge and experience with other Sales Managers in the team.
• Provider cover for other Sales Managers in case of excessive workload or absence.
• Share knowledge and experience and best practice with team members, Lead Generators and the broader business
• Deputize for the Regional Sales Manager when required.

PERSONAL DEVELOPMENT TIME SPLIT 5%

• Agree annual performance objectives with the Regional Sales Manager, including specific sales targets.
• Pursue continued improvement in personal development by participating in development programs and training.

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Key Accountabilities

Audit Delivery and Issue Assurance

• Ensure delivery of business and technology audit work, governance reports and issue validations assigned by the Senior Manager Internal Audit to a high quality and in accordance with the requirements of the Quality Assurance scorecard. 
• Assist the Senior Manager Internal Audit with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key business and technology risks, with minimum supervision  
• Develop and maintain relationships with key business and technology audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during assignments and encourage open discussion and interaction with business on the risks relevant to their environment.
• Engage proactively with Absa Internal Audit colleagues, during assignments and work collaboratively with the relevant technical team to deliver audit work.
• Support the Senior Manager Internal Audit in the identification of key business and technology risks to be tested by participating in audit planning sessions. 
•  Develop an in-depth knowledge of Absa and the various business and technology areas and use this knowledge to assess risks and controls through identifying, assessing, and documenting risks and controls within the relevant business processes. 
• Evaluate the design and operating effectiveness of controls and document all working papers using the Internal Audit tool for review by the Senior Manager Internal Audit. 
• Ensure all business and technology audit observations and planned actions are factually agreed with management as soon as they arise to ensure timely delivery and issuing of the audit reports. Provide suggestions to stakeholder management on how they can address the control issues identified. 
• Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
• Display professional skepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified. 
• On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations. 
• Provide feedback to the Senior Manager Internal Audit and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
• Participate fully and be supportive in all audits by helping the team where required. Be receptive to learn and seek opportunities to share acquired knowledge with colleagues
• Proactively take on additional tasks as requested by the Senior Manager Internal Audit – which may include managing Issue Assurance and production of team Management Information. 
• Perform Issue Validation testing and documenting of the working papers in accordance with the requirements of the Methodology.
• Ensure awareness of available tools and demonstrate competence in ability to utilise digital tools during audits and use of data analytics in all audits able to use data analytics, where possible

Knowledge Management

• Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements. 
• Share knowledge with AIA colleagues and peers in the business. 
• Develop and enhance learning through seeking coaching, training and continual feedback 
• Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting. 
• Build knowledge of business and culture in business units as assigned by the Senior Manager Internal Audit, Technology
• Knowledge of key regulations, including FIC, KYC and AML, Sanctions, for business areas / locations within remit

Relationship Management

• Develop and maintain relationships with accountable management on each audit.
• Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.

Risk and Control responsibilities

• Understand and adhere to the appropriate Absa Policies and Standards applicable to the role.
• Understand and manage risks and risk events (incidents) in the role thereby contributing to the adherence to the Absa Risk and Control Framework.
• Complete all mandatory training as required.

Preferred Qualification

• B Degree (Accounting, Commerce, Finance, Computer Science, Information Technology, Cyber Security, Informatics, Statistics or similar technology-related field); and/or
• Honours (Accounting, Commerce, Finance, Computer Science, Information Technology, Cyber Security, Informatics, Statistics or similar technology-related field)
• CISA or CISM, CISSP or equivalent certification.
• CIA (Levels 1,2 or 3) and CPA (T) or ACCA will be an advantage

Preferred Experience

• Audit roles – experience in risk-based auditing or risk/control activities.
• Relevant professional qualifications (e.g. CISA)
• Practical understanding of relevant regulatory environment
• Proven track record of high performance in previous roles
• Experience in auditing at senior level for at least 5 years

Knowledge and Skills

• Minimum of 3 years’ experience in Internal/External audit or commensurate experience in a major financial institution
• 2 years’ experience in Risk Based Auditing or Risk/Control activities