Vacant Positions at Novotel

Job Description

• We are seeking an innovative and goal-oriented Assistant Learning & Development Manager to join our dynamic team.
• As a key member of our People & Culture department, you will be responsible for developing and implementing training strategies and programs for all levels of employees within the Hotel. From day one, you will be involved in their journey preparing and monitoring individual development plans, organizing and delivering training activities, and supporting them through learning and development opportunities.
• You will report to the People & Culture Manager.

Key Responsibilities;

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Employee Induction: Conduct orientation sessions for new employees to introduce them to the brand, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.  These sessions should encompass tour of the hotel, brand standards, safety procedures, and SOP trainings.
• Creation of training materials, presentations, and e-learning modules.
• Tracking all e-learning modules from Accor Academy, ensuring strict compliance before set deadlines
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Manage internship programs and work closely with the learning institutions.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Maintain accurate training records and reporting systems
• Support employees with continuous development plans and career progression.
• Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
• Maintain and update training records, ensuring compliance with Accor standards.
• Submit monthly learning hours to People & Culture Manager.
• Keep abreast of the brand, industry trends, best practices, and new training techniques.
• Assist in planning and organizing People & Culture activities

Qualifications

• Bachelors degree in Hospitality, or related field
• Proven experience in Learning & Development, preferably within the hospitality industry.
• Train the Trainer certification
• Strong understanding of adult learning principles and instructional design methods.
• Excellent presentation, communication, and interpersonal skills.
• Adaptability: A flexible and adaptable approach to work, as preopening hotels can be dynamic environments with changing priorities.
• Organization: Strong organizational skills to manage multiple training programs, deadlines, and resources effectively.
• Problem-solving: A creative problem-solving mindset to address unique challenges that may arise during the preopening phase.
• Open to local candidates.

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Job Description

• Prepare the morning reports showing occupied, vacant, check outs and out of order rooms for the Housekeeping Department as required 
• Coordinate all work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to the company standard
• Conduct daily departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift
• Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
• Assist in the preparation of housekeeping rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines and business activities
• Organise skill training for housekeeping team members in conjunction with the People and Culture
• Implement strategies to increase the productivity and morale within the department in conjunction with the head of department
• Communicate with all departments in the property to ensure a smooth flow of work
• Prepare accurate reports as required by the head of department
• Conduct room inspections and regular checks of all areas of the property to ensure that all facilities are being cleaned and maintained as per set standards
• Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
• React professionally and in a timely manner to all guest complaints, ensuring that follow up is completed and the Head of Department is informed
• Recommend strategies to improve Guest comfort / experience
• Daily check and maintain team members grooming standards 
• Liaise closely with Front Office and Engineering departments to ensure a quick change over of rooms
• Participate in scheduled training and development programs provided by the property to improve self and department standards, and attend departmental meetings as required
• Conducts timely performance development reviews for housekeeping team members 
• Assist guests with all enquiries and complaints and provide accurate information to guests about property facilities and features
• Be trusted to follow correct procedures for all lost property items and ensure housekeeping team members are aware of procedure 
• Ensure all team members (and self) handles all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
• Ensure all Team Members are fully trained in property fire & emergency procedures and all fire wardens attend training as required

Qualifications

• Diploma in Housekeeping Operations/ Hotel Management or related field
• Proven experience as a Housekeeping Supervisor or similar role in a 5-star hotel
• Excellent knowledge of cleaning and sanitation products, techniques, and methods
• Strong organizational and time-management skills
• Ability to prioritize tasks and delegate effectively
• Exceptional communication and interpersonal skills
• Attention to detail and problem-solving abilities
• Availability to work shifts, including weekends and holidays, as needed

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Job Description

• Process, modify, and cancel reservations with accuracy and efficiency while maintaining detailed records in our reservation system
• Respond promptly to guest inquiries via phone, email, and other communication channels with empathy and professionalism
• Provide comprehensive information about accommodations, amenities, rates, and special offers to potential guests
• Collaborate seamlessly with front desk, sales, marketing, and other departmental teams to ensure smooth reservation workflows and consistent guest experiences
• Analyze booking patterns and guest preferences to support revenue optimization initiatives
• Handle guest concerns and complaints with patience and decisiveness, working toward mutually beneficial resolutions
• Maintain organized records and documentation to ensure data integrity and compliance with company policies
• Identify opportunities to upsell services and packages while remaining transparent about offerings
• Adapt quickly to changing priorities and manage multiple reservations simultaneously without compromising quality
• Contribute to a supportive team environment by sharing best practices and assisting colleagues when needed
• Assists other sections as and when needed

Qualifications

• Diploma in Front Office Operations/Hotel Management or related field
• Previous experience in a reservations, customer service, or hospitality role 
• Strong listening and interpersonal skills with the ability to build rapport with diverse guests
• Excellent verbal communication skills in English; additional language proficiency is a valuable asset
• Proficiency with computer systems and reservation management software
• Exceptional attention to detail and accuracy in data entry and record-keeping
• Ability to multitask effectively and prioritize in a high-volume environment
• Strong problem-solving skills with a proactive approach to resolving issues
• Demonstrated ability to work collaboratively within a team structure
• Flexibility to adapt to changing circumstances and learn new processes quickly
• Goal-oriented mindset with a commitment to achieving performance targets