Associate at PricewaterhouseCoopers (PwC)

Primary duties (non-negotiable)

The Associate is typically an entry-level or junior role in CMD. The role requires a willingness to learn multiple skills across a broad range of CMD portfolio services. Associates typically support CMD Senior Associates and Managers and in some cases the Senior Manager or / AD to deliver outcomes.  

Learning to interact with new systems and processes and meeting deadlines are key requirements for the role.  They progress from experienced Associates to a Senior Associate grade by when he/she should have built awareness of the PwC business and identified areas of the CMD portfolio for specialisation and development. By then they should have achieved specific development milestones and objectives. 

Responsibilities: LOS/Industry  

With oversight from CMD Senior Executive, manager, SM/MAD: 

Line of Service (LoS) Support 

• Create and maintain Salesforce dashboards for Lines of Service (LoS) ensuring real-time data accuracy and accessibility. 
• This is achieved through attendance of LoS monthly BD meetings to present Salesforce metrics, address data integrity issues, and incorporate any updates shared for follow up 
• Facilitate Salesforce CRM adoption, supporting the Senior Associate / Manager in conducting Salesforce training sessions and troubleshooting, including leading other LoS specific Salesforce clinics. 
• Follow up on implementation calendars developed by the CMD Senior Associate / Executive / Manager that may include social media among others and package into developed and approved templates by the Creative team for seamless sharing across platforms, ensuring brand consistency. 
• With oversight form the SA raise requests thought leadership publications distribution such as Tax Alerts, industry magazines on the digital web channel to South Africa and distribute the approved mailer to clients upon partner approval. 
• With guidance from the SA consolidate client feedback lists, follow up on responses, and share reports with managers and partners to support informed decision-making. 
• Support preparation of training sessions such as bi-annual Salesforce trainings, including materials, internal communications and other internal initiatives  

Industry Group Support 

• Working with guidance from the CMD industry business partner create and maintain Salesforce dashboards for Industry Groups and their key & priority accounts ensuring real-time data accuracy and accessibility. 
• Follow up with account drivers and opportunity owners to update their opportunities on Salesforce 
• Support the Senior Associate in executing go-to-market strategies including monitoring and summarizing news briefs for relevant insights. 
• Follow up on implementation calendars developed by the CMD Senior Associate / Executive that may include social media among others and into approved templates for seamless sharing across platforms, ensuring brand consistency. 

Event Support 

• Assist the Senior associate / manager / SM in planning, preparation of presentations and materials or PwC hosted events including industry conferences

General Marketing & Communications Support(relevant across multiple categories) 

• Participate in the CMD rotating roles to share daily news updates firmwide, ensuring timely well packaged daily firmwide mailers 
• Respond to CMD enquiries as needed with guidance from SA, Manager or SM / AD 

Secondary duties (desirable requirement): 

• Proficiency in digital marketing tools and data analysis 
• Utilisation of technology tools including Power Automate, CMD request portal, others, to drive efficiency in handlings CMD tasks i your portfolio 
• Digital presence and stakeholder data management 

Educational and Professional Qualifications 

• Bachelor of Commerce or similar; university undergraduate degree 
• Chartered Institute of Marketing or related institution: Diploma in Professional Marketing will be preferable. 

Experience & knowledge 

• 0 – 3 years of experience in industry or professional services or relevant internships for entry level/GR associates