Open Roles at IDinsight

Responsibilties

Grow and Deliver External AI Consulting

• Build IDinsight’s external AI Transformation Advisory practice into a sustainable, high-impact service line serving nonprofits, governments, and foundations. 
• Engagement leadership: Serve as the senior lead on external advisory engagements, owning client relationships, strategic direction, deliverable quality, and team allocation.
• Client development: Identify, scope, and structure new AI advisory engagements. 
• Service design: Codify IDinsight’s AI transformation approach into repeatable frameworks, toolkits, and playbooks covering governance, change management, tool development, and benchmarking.
• Training and workshops: Design and deliver executive workshops, workflow redesign sessions, and training programs that build lasting client capability.
• Thought leadership: Represent IDinsight externally through blog posts, conference presentations, and sector conversations on AI transformation.

Lead internal AI Product Strategy

• Own the product roadmap for IDinsight’s internal AI journey. Lead a team building custom AI solutions that change how IDinsight and our partners deliver core services.
• Product vision and roadmap: Define and prioritize which custom AI products to build, determine make/buy decisions, ensure custom builds are reserved for problems that off-the-shelf tools can’t solve.
• User-centered discovery: Drive user research and workflow audits to identify where AI can deliver step-change improvements across IDinsight’s business units and external partners.
• Delivery oversight: Ensure products move from concept to deployed tools on quick timelines, apply agile principles, stop what doesn’t work and scale what does.
• Measurement: Track improvements with hard metrics. Use data to drive strategy and execution decisions. 

Qualifications

We’re looking for someone who combines consulting expertise, product leadership, technical fluency, and entrepreneurial drive. 

• 8–15 years of professional experience, with significant time in consulting, digital transformation, product management, or technology implementation, ideally serving governments, foundations, or social sector organizations.
• People management: Track record of building, managing, and developing high-performing teams that include both technical and non-technical roles.
• Product leadership: Experience owning a product roadmap end-to-end, from user research and problem definition through build, launch, measurement, and iteration.
• Client-facing consulting: Experience leading complex advisory engagements, managing senior client relationships, and delivering results against defined success metrics.
• Technical fluency: Strong understanding of LLM capabilities and limitations, AI agent architectures, and the practical realities of deploying AI in organizations. Ability to credibly direct a technical team. The role does not require production coding skills. 
• Change management: Demonstrated success driving technology adoption in complex organizations.
• Project development: Experience contributing to or leading proposal development, client scoping, and revenue generation for consulting or advisory services.
• Communication: Exceptional written and spoken communication, with the ability to translate complex AI concepts for non-technical executives, donors, and NGO leaders.
• Self-directed: Proven ability to identify opportunities and build something from limited structure in ambiguous, fast-moving environments.

Professional development

• Skill and career development are core to IDinsight's values and long-term impact strategy and have been noted as highlights of teammates' experiences. IDinsighters receive significant mentorship from IDinsight leadership, support from talented peers, and considerable autonomy when ready. They maintain professional development plans and are provided "stretch" opportunities designed to strengthen various skills. Real-time feedback is embedded in our culture, and a formal structure enables maximum professional growth. Additionally, teammates have access to an annual professional development stipend that they are encouraged to explore their career interests and develop their skills.

Location

• This position will be based in one of IDinsight's offices (Rabat, Dakar, Lusaka, Nairobi, New Delhi, Manila), with a preference for New Delhi.

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Role Responsibilities

Strategy and Cross-Regional Integration

• Set the strategic direction for Africa Ops, ensuring both regions work toward shared standards rather than solving the same problems independently.
• Translate organizational and regional priorities into Africa-wide Ops operating plans, service standards, and team workflows; identify where ESA and WNA can be better integrated and drive those improvements.
• Represent Africa Ops in global leadership conversations,  bringing Africa’s operating realities and priorities into cross-functional planning and advocating for the resources and investments the region needs.
• Spot structural inefficiencies or risks across the Africa office and project footprint before they become crises; build systems and standards that make the function more resilient over time.
• Apply a data-informed lens to assess performance across regions, including service levels, escalation patterns, compliance risks, staffing bottlenecks, and cost drivers, and use those insights to drive improvement.
• Design and maintain a fit-for-purpose Africa operating model that balances standardization, local compliance, responsiveness to client teams, and cost stewardship

Standards, Systems, and Governance

• Own Africa-wide Ops standards, policies, handbooks, compliance frameworks, and operating norms, ensuring consistency where it matters while respecting local legal, regulatory, and cultural context.
• Oversee operational coordination across multiple legal entities and country contexts in Africa, in partnership with local legal counsel, payroll and accounting providers, Finance, and Global Operations.
• Oversee risk management across the Africa portfolio, including compliance, vendor dependency, safety and security, and audit readiness; ensure regional Managers have the tools and escalation paths they need.
• Lead Africa-wide duty-of-case systems, including travel protocols, office and temporary location risk management, incident response readiness, and coordination with the Global Safety & Security function
• Drive a culture of continuous improvement focused on operational effectiveness and staff experience. Identifying where legacy systems need to be challenged and creating space for the team to innovate and iterate.
• Partner with Finance and Legal on Africa-wide financial and compliance decisions, strategic investment decisions and ensure cross-regional resource allocation reflects organizational priorities.

Managing and Developing Regional Ops Managers

• Directly manage the regional Ops Managers for ESA and WNA, providing coaching, direction, and support to help them lead their teams effectively.
• Set clear expectations, develop plans, and create stretch opportunities for regional Ops Managers; hold them accountable for outcomes while protecting team well-being and momentum.
• Coach managers to move from reactive execution toward proactive, strategic ownership, anticipating needs rather than responding to them.
• Serve as an escalation point for sensitive or complex people matters that regional Managers surface; exercising sound judgment, discretion, and consistency with People Ops and leadership.
• Build a strong, cohesive Africa Ops team that fosters collaboration across ESA and WNA, rather than siloed regional operations.

Organizational Leadership

• Communicate with executive presence, synthesize complex, cross-regional operational information into clear recommendations for senior leadership and global partners.
• Serve as a trusted thought partner to Regional Directors and global function leads, bringing the Ops lens to strategic decisions from the design through execution.
• Model IDinsight's values,  honesty, humility, and inclusivity, and set the tone for how the Africa Ops function shows up internally and externally.

Qualifications

Must-Have

• 8+ years in operations, people operations, HR, or an adjacent function in international or multi-stakeholder environments.
• Experience managing managers, setting direction, coaching for ownership, and holding teams accountable across geographies.
• Track record of building and improving systems at scale, not just running them, and driving cross-functional integration across complex organizations.
• Strategic thinker who can hold the big picture while ensuring execution stays on track; able to translate ambiguity into clear priorities for their team.
• Strong financial judgment: experience owning budgets, guiding investment decisions, and communicating tradeoffs to senior leadership.
• Experience overseeing statutory compliance, external audits, and operational coordination across multiple legal entities or country contexts
• Experience with safety, security, travel risk, or duty-of-care systems in complex operating environments.
• Data-informed decision-maker who uses analysis to shape strategy, not just track activity.
• Executive presence in written and verbal communication; able to represent the Ops function credibly in senior forums.
• Sound judgment and discretion in handling sensitive people and organisational matters.
• Travel regularly across Africa offices, likely 25%, depending on business needs 
• Familiarity with MS Office, Google Docs, and ideally other relevant systems such as BambooHR, Asana, and Slack.
• Fluency in English required; Professional French strongly preferred.

Nice-to-Have

• Passion for global development and social impact.
• Working knowledge of compliance contexts in Kenya, Zambia, Senegal, and/or Morocco.

Behaviors and mindsets

• Calm under ambiguity and able to bring structure to fast-moving environments; 
• Low-ego, high judgment leader who can influence across functions and seniority levels;
• Strong cross-cultural manager who builds trust, accountability, and inclusion across distributed teams. 
• Self-starting team player
• Deep alignment with IDinsight's mission and a stewardship mindset.