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Jubilee Insurance was established in August 1937, as the first locally incorporated Insurance Company based in Mombasa in 1937. Jubilee Insurance has spread its sphere of influence throughout the region to become the largest Composite insurer in East Africa, handling Life, Pensions, general and Medical insurance.
Read more about this company
Key requirements:
- Bachelor’s degree in Insurance, Actuarial Science, or a related field
- Certificate of Proficiency (COP) in Insurance
- Valid IRA licence
- At least 2 years’ experience in insurance, preferably in Bancassurance.
- Strong skills in prospecting, sales pipeline management, reporting, and public speaking
- Excellent communication and interpersonal skills
End Date 21st August 2026
go to method of application »
Key requirements:
- Bachelor’s degree in Insurance, Actuarial Science, or a related field
- Certificate of Proficiency (COP) in Insurance
- Valid IRA licence
- At least 2 years’ experience in insurance, preferably in Bancassurance.
- Strong skills in prospecting, sales pipeline management, reporting, and public speaking
- Excellent communication and interpersonal skills
End Date 21st August 2026
go to method of application »
Key requirements:
- Bachelor’s degree in Insurance, Actuarial Science, or a related field
- Certificate of Proficiency (COP) in Insurance
- Valid IRA licence
- At least 2 years’ experience in insurance, preferably in Bancassurance.
- Strong skills in prospecting, sales pipeline management, reporting, and public speaking
- Excellent communication and interpersonal skills
End Date 21st August 2026
go to method of application »
Key requirements:
- Bachelor’s degree in Insurance, Actuarial Science, or a related field
- Certificate of Proficiency (COP) in Insurance
- Valid IRA licence
- At least 2 years’ experience in insurance, preferably in Bancassurance.
- Strong skills in prospecting, sales pipeline management, reporting, and public speaking
- Excellent communication and interpersonal skills
End Date 21st August 2026
go to method of application »
Key requirements:
- Bachelor’s degree in Insurance, Actuarial Science, or a related field
- Certificate of Proficiency (COP) in Insurance
- Valid IRA licence
- At least 2 years’ experience in insurance, preferably in Bancassurance.
- Strong skills in prospecting, sales pipeline management, reporting, and public speaking
- Excellent communication and interpersonal skills
End Date 21st August 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
- The role holder will supervise and coordinate all aspects of a Unit sales workstream in a Jubilee Life Branch.
- The role holder will develop strategies and lead the initiatives to meet and grow the Unit sales productivity, headcount, training, recruitment and culture.
The key responsibilities include: -
- Achieve the set Unit’s new business sales budget in terms of Number of Policies and Annualized premium.
- Meet set Unit’s business retention and persistency ratios.
- Meet the resource complement of the Unit by sourcing, coordinating the recruitment and training of a team of Financial Advisors.
- Ensure that the team of Financial Advisors meet set targets in terms of new business production and persistency ratios.
- Develop relationships with key stakeholders that will enable our sales team access markets and make sales presentations in corporate entities, check off institutions, or camping sites.
- Supervise, motivate and assist the team of Financial Advisors to achieve their Key Performance Indicators (KPIs) by agreeing and setting the KPIs and evaluating performance regularly.
- Promote the organization, its products and services to new and current clients and position the brand in the region.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:-
- Minimum Age of – 25 years
- Education level – A Degree or Diploma with Minimum Grade C- (Minus) in KCSE. C.
- Professional qualification – Diploma or Certificate in Insurance Certification (COP) D.
- Current Registration with IRA E. Min 1 Year experience in Sales Management or Min 2 Years as a successful Sales Agent F.
- Certification in Sales Management and IT Skills will be an added advantage.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose
The role holder will distribute Jubilee Life solutions and serve the customers introduced to the company.
The key responsibilities include: -
- Attend product and skill training organized by Jubilee Life so as to understand company products and how to distribute them.
- Prospect in the market to present Jubilee products to prospective customers Solicit and procure business on behalf of the Company.
- Service the client and convey all information received from the client to the Company. Uphold the image and brand of the Company.
- Achieve the new business sales budget in terms of Number of Policies (NOPs), Annualized Premiums (ANP), Persistency and premiums written (GWP) targets for both new and renewal business.
- Attend all meetings called by Jubilee sales management for training, supervision, motivation and market deployment. Comply with industry code of conduct plus all Company regulations and all the relevant laws and regulations of the country governing the activities of the trade.
Minimum Requirements:
The basic requirement and qualifications should include but is not limited to:
- Minimum Age of – 21 years
- Education level – Graduate/Diploma/Certificate Holder.
- Minimum Grade C- (Minus) in KCSE.
- IT and Digital skills
- Self-driven, positive attitude, disciplined and a go-getter.
End Date 30th Novemeber 2026
go to method of application »
Role Purpose:
- The role holder interacts with Jubilee Asset Management customers to provide them with information, address inquiries regarding products, processes, and services. In addition, they deal with and help resolve any customer complaints and implement initiatives to improve customer satisfaction levels and loyalty, while ensuring that the customers receive world class customer service.
Main Responsibilities: Operational:
- Accountable for day-to-day communication with clients regarding product promotions, customer engagement initiatives, and campaigns.
- Proactively contact clients with unfunded accounts, follow up to encourage account funding, and achieve the set funding targets.
- Manage customer inquiries received through telephone, email, social media platforms, and customer portals, ensuring prompt and professional responses.
- Provide portal support by assisting clients with account access, navigation, transaction queries, and resolving technical issues.
- Receive, investigate, resolve, and escalate customer complaints through all communication channels, ensuring timely resolution and excellent customer service.
- Collaborate with fund services department to ensure accurate and timely execution of withdrawal transactions.
- Monitor customer feedback and engagement trends, providing recommendations to improve service delivery and customer experience.
- Corporate Governance (Regulatory and Compliance):
- Identify operational risks within the function and implement appropriate mitigation measures.
- Maintain accurate, complete, and confidential client records in accordance with data protection policies and regulatory requirements.
- Compliance: Stay updated with investments, Fund management, CIS, CBK, and RBA regulations and customer services best practices to ensure compliance with industry standards
- Ensure compliance with internal policies, regulatory requirements, and service level agreements in all customer interactions and operational activities. People and Culture:
- Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment.
- Collaborate with cross-functional teams to develop initiatives that promote a positive and inclusive company culture.
- Individualized Development Planning: Create personalized development plans that align with your career aspirations and the organization's objectives.
Key Competencies:
Customer Service:
- Ability to provide excellent service and resolve customer inquiries and complaints.
- Communication: Strong verbal and written communication skills to interact with customers and agents effectively.
- Problem-solving: Aptitude for identifying and resolving customer issues by providing suitable solutions.
- Active Listening: Ability to listen attentively to customers and understand their needs.
- Adaptability: Flexibility to handle various customer situations and adapt to changing priorities.
- Attention to Detail: Thoroughness in maintaining accurate customer records and analyzing information.
- Teamwork: Collaborative mindset to work effectively with colleagues and support team objectives.
- Empathy: Ability to understand and empathize with customers' concerns and provide appropriate support.
Academic Background & Relevant Qualifications:
- Bachelor’s degree in Finance, Business or any other related course.
- Customer service training is an added advantage
- Minimum 2 years’ experience in a similar role.
- Experience in effectively resolving customer inquiries and complaints.
- Experience in financial service industry is an added advantage
End Date 17th August 2026
go to method of application »
Role Purpose
- The role holder will be responsible for the accurate, timely and efficient administration of premium collections, allocations, reconciliations and policy servicing activities. The role ensures the integrity of premium data, supports operational excellence through process optimization and data-driven insights, maintains compliance with regulatory and internal governance requirements and delivers exceptional service to both internal and external stakeholders.
Key Responsibilities
Premium Administration & Policy Servicing
- Process premium receipts, contributions, transfers, refunds, reinstatements, policy amendments, and other premium-related transactions accurately and within agreed turnaround times.
- Ensure timely and accurate allocation of premiums to the appropriate policies and investment funds.
- Monitor premium collections and follow up on outstanding premiums, arrears, and unpaid contributions.
- Coordinate with New Business, Customer Experience, Claims Teams and Ordinary Life Distribution teams to ensure accurate premium schedules and policy updates.
- Manage Direct Debit Authority (DDA) mandates, ensuring timely submission to banks and accurate maintenance of DDA records.
- Manage Salary Deduction Advices mandates, handle the allocation of receipted funds from the various schemes.
- Support policy servicing activities relating to premium administration while maintaining high standards of customer satisfaction.
Financial Reconciliation & Controls
- Perform daily reconciliation of premium collections against bank statements, treasury records and policy administration systems.
- Investigate and resolve unmatched, unallocated or suspense premiums within agreed timelines.
- Liaise with Finance, banks, agents, brokers and clients to resolve payment discrepancies.
- Ensure financial transactions comply with internal controls, accounting standards, and reconciliation procedures.
- Support month-end, quarter-end and year-end financial reconciliation activities.
Customer & Stakeholder Service
- Respond to customer, intermediary and internal stakeholder enquiries within established service level agreements.
- Provide accurate information regarding premium payments, outstanding balances, policy status and payment options.
- Build and maintain effective relationships with policyholders, intermediaries, Finance, Underwriting, Customer
- Experience and other internal stakeholders.
- Escalate complex customer issues appropriately while ensuring timely resolution.
- Share regular reports on mandates and deduction orders launched, and transaction success.
Operational Excellence & Continuous Improvement
- Identify opportunities to improve premium administration processes, turnaround times, and service delivery.
- Participate in automation initiatives and digital transformation projects aimed at enhancing operational efficiency.
- Recommend and implement process improvements that reduce operational risk and manual intervention.
- Maintain compliance with established operational procedures, internal controls, and quality standards.
- Contribute to departmental initiatives that improve productivity and customer experience.
Data Analysis & Reporting
- Analyse premium collection trends, payment patterns, arrears, lapses, and operational performance to identify risks and opportunities.
- Prepare accurate daily, weekly, monthly, and ad hoc operational reports for management.
- Monitor departmental KPIs, SLAs and operational metrics, providing insights to support decision-making.
- Ensure the accuracy, completeness, and integrity of premium administration data.
- Identify data anomalies and recommend corrective actions.
- Support business planning, audits, regulatory reporting and management reporting through accurate data analysis.
- Develop dashboards and performance reports that provide actionable operational insights.
Corporate Governance
- Ensure compliance with all applicable insurance regulations, internal policies, operational procedures, and statutory requirements.
- Adhere to Anti-Money Laundering (AML), Data Privacy, and Know Your Customer (KYC) requirements where applicable.
- Identify operational risks relating to premium administration and recommend appropriate mitigation measures.
- Support internal and external audits by providing accurate documentation and implementing agreed audit recommendations.
- Maintain confidentiality and integrity of customer and company information.
People & Culture
- Take on leadership roles as and when requested by management
- Cross-Functional Collaboration: Actively participate in cross-functional project teams to drive collaboration, innovation, and accountability across departments and the Group.
- Employee Collaboration Index: Participate in a minimum of 2 company projects per year with an 80% success rate and engage in at least 1 Group-wide project per year.
- Skills and Competency Development Index: 100% compliance with your training plan annually to support personal and professional growth, ensuring alignment with career paths and future challenges.
- Cultural Alignment Index (CAI): Attain the Company’s CAI target score by embedding Jubilee’s values (e.g., innovation, teamwork, excellence) into project execution and team dynamics.
- Conflict Resolution: Address interpersonal or project-related conflicts constructively, maintaining team morale and focus on shared goals.
- Resource Advocacy: Communicate needs (e.g., tools, training, support) to supervisors to ensure personal and team success.
Key Competencies
- Attention to Detail. Ability to work with a high degree of accuracy and precision when processing premium transactions, performing reconciliations and maintaining policy and financial records.
- Analytical Thinking. Strong analytical skills to interpret premium administration data, identify trends and discrepancies, generate meaningful insights and support informed decision-making.
- Customer Focus. Commitment to delivering exceptional service by understanding customer and stakeholder needs, responding promptly to enquiries, and providing accurate and timely solutions.
- Communication. Effective verbal and written communication skills to engage with internal and external stakeholders, explain premium-related processes, resolve queries, and foster collaborative working relationships.
- Problem-Solving. Ability to identify operational and premium-related issues, conduct root cause analysis, exercise sound judgment and implement practical solutions within established policies and procedures.
- Planning and Time Management. Excellent organizational skills with the ability to prioritize multiple tasks, manage competing deadlines and consistently meet agreed turnaround times and service level agreements.
- Collaboration. Ability to work effectively with cross-functional teams, build positive working relationships and contribute towards achieving departmental and organizational objectives.
- Continuous Improvement. Proactive approach to identifying opportunities for process enhancement, supporting automation initiatives and driving operational efficiencies.
- Accountability. Demonstrates ownership of assigned responsibilities, delivers quality outputs, adheres to internal controls and upholds high standards of integrity and professionalism.
- Adaptability. Ability to adjust to changing business priorities, regulatory requirements, new technologies and evolving operational processes while maintaining performance and service quality.
Functional Skills
- Knowledge of actuarial modelling tools (e.g., Prophet or equivalent) -Advantage
- Advanced Microsoft Excel skills (including modelling, data analysis, and automation)
- Strong data analysis and statistical interpretation capability
- Knowledge of life insurance pricing methodologies and product structures
- Familiarity with IFRS 17 reporting frameworks and financial reporting concepts
- Risk assessment, sensitivity analysis, and scenario modelling skills
- Basic understanding of reinsurance structures and analysis
- Knowledge of regulatory and solvency requirements within the insurance industry
- Exposure to data analytics tools/programming (e.g., R, Python, SQL) is an added advantage
Academic Background & Relevant Qualifications
- Bachelor’s degree in Insurance, Finance, Business or any other related course
- Diploma in Insurance, LOMA, CII, IIK or equivalent professional qualification will be an added advantage.
- Minimum 1-2 years’ experience in a similar role.
- Demonstrated experience in premium processing, premium allocation, policy servicing and financial reconciliations.
- Proven experience in analysing operational data, preparing management reports and monitoring key performance indicators (KPIs).
- Experience in managing customer and intermediary enquiries while consistently meeting established service level agreements (SLAs).
- Experience participating in process improvement, automation, or digital transformation initiatives will be an added advantage.
End Date 19th August 2026
Method of Application
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