Vacancies at Standard Bank Group

Job Description

To proactively drive initiatives that strengthen relationship-based client engagement, enhance customer experience, and deliver value to both the client and the bank. This role supports the Relationship Manager in deepening client relationships, improving portfolio profitability, and ensuring full compliance with bank policies and procedures, ultimately fostering customer loyalty and entrenchment.

Qualifications

• Type of Qualification: First Degree
• Field of Study: Business Commerce, Finance and Accounting or any other related field.

Experience Required
Personal and Private Banking
2-3 years

• Branch banking experience, with exposure to credit and overall client service.
• Core banking and transactional experience
• Experience in client relationship and sales
• Operational and role awareness

Additional Information

Behavioural Competencies:

• Interpersonal skills
• Team Working
• Understanding People
• Communication
• Problem solving
• Execution mindset

Technical Competencies:

• Banking Process & Procedures
• Commercial Acumen
• Customer Understanding
• Financial Acumen
• Product Knowledge 
• Risk Identification & Reporting
• Data Analysis

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Job Description

To resolve basic and investigative client queries and complaints (Both at Level 1 & at Level 2) within agreed service levels and client experience requirements across Email & Social Media functions in Voice Branch

Qualifications

• Type of Qualification: First degree

Experience Required
3 years

• Experience within a contact centre environment.
• Experience of the bank's products, processes and systems.

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Exploring Possibilities
• Following Procedures
• Making Decisions
• Meeting Timescales
• Producing Output

Technical Competencies:

• Email Management Software Proficiency
• Communication Tools
• Effective Communication
• Basic Computer Troubleshooting
• Problem-Solving
• Organization and Time Management
• Customer Service Orientation
• CRM System Knowledge