Branch Manager- Nakuru at Brisk Credit LTD

Key Responsibilities

Oversee Daily Branch Operations

• Ensure smooth and efficient running of all branch activities and services.
• Monitor compliance with operational procedures and internal controls.

Drive Business Growth

• Develop and implement strategies to increase loans, deposits, and customer acquisition.
• Identify new business opportunities within the branch’s area of operation.

Manage Credit and Loan Portfolio

• Evaluate loan applications and ensure proper credit assessment procedures are followed.
• Monitor loan performance and minimize portfolio-at-risk and default rates.

Lead and Supervise Branch Staff

• Assign duties, provide guidance, and monitor employee performance.
• Conduct staff training, coaching, and performance appraisals.

Ensure Excellent Customer Service

• Build and maintain strong relationships with clients.
• Address customer complaints and resolve issues promptly and professionally.

Ensure Regulatory and Policy Compliance

• Ensure adherence to institutional policies, financial regulations, and risk management guidelines.
• Prepare for audits and implement recommendations where necessary.

Monitor Financial Performance

• Track branch budgets, revenue targets, and profitability indicators.
• Prepare periodic financial and operational reports for management.

Manage Risk and Portfolio Quality

• Identify operational, credit, and fraud risks within the branch.
• Implement measures to safeguard institutional assets and customer funds.

Promote Credit Products and Services

• Market loans, savings products, and other financial services to existing and potential clients.
• Organize community outreach and business development activities.