Jobs at Standard Chartered Bank Kenya

The Role Responsibilities

Strategy

• Definition and execution of the regional FM strategy and business initiatives aligning with the global FM strategy.

Business

• Articulation of business performance and underperformance to stakeholders.
• Business budgeting and forecasting where required.
• Driving and management of a prudent cost and risk culture.
• Identification and unblocking of business issues.
• Support product launches locally.

Processes

• Continuously seek out process simplification and process re-engineering opportunities to improve operational efficiency.
• Partner with global and local stakeholders and partners to agree prioritise for execution.
• Keep up to date with local regulations to assess impact / business opportunities and manage any changes to business processes and infrastructure.
• Import and export best practices with wider FM regional COO teams.
• Represent the business when interacting with the support functions.

People and Talent

• Lead, manage and develop a high performing FM COO East Africa team in supporting the FM Regional Head and local FM Head in managing and running the local FM businesses.

Risk Management

• Running of the local FM Non-Financial Business Risk Forums (FM NFRFs).
• Lead the identification, assessment and mitigation of operational risks in-country.
• Establish and execute effective controls to measure, monitor, assess, report and escalate risks (operational and regulatory) where appropriate.
• Delegate for FM Heads where required

Governance

• Supervision of FM, and oversight of Treasury Markets, and Capital Markets Products and Solutions (CMPS) in the dealing rooms in the Region, where applicable.
• Ensuring dealing room staff adhere to internal and external processes and procedures, and governance practices set out by the FM risk committees.
• Supervise and coordinate in-country front office compliance reviews to ensure regulatory requirements are met and audits.
• Provide business support on dealing room management, eg. capacity planning, business continuity, access controls, Service Level Agreements, licensing, etc.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the FM COO East Africa team to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Financial Markets Heads
• Local front office desk heads, including TM, and CMPS
• Regional and local CTOOs
• FM Product COOs
• Compliance, local and FM
• Operational Risk, local and FM
• FM Audit
• FM Operations
• Traded Credit and Market Risk
• Finance, local and FM

Other Responsibilities

• Embed Here for good and Group's brand and values in FM COO East Africa team

Our Ideal Candidate

Role Specific Competencies

• Financial Markets
• Project Management
• Governance and Control

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Roles and Responsibility
Strategy

• Responsible for team targets by driving profitable revenue and volume growth from the portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

Key Responsibilities:

• Portfolio growth
• Revenues growth
• Cost Management
• Service Excellence
• Operational Excellence and Compliance

Business

• Engaging and deepening activities
• In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.
• To foster and deepen client relationship by providing regular market information updates and trend analysis on international equities, unit trust, bonds and other investment instruments and follow up calls / visits to assist them in their investment decisions.
• To conduct regular checks on market trends and competitors' programme offering and activities. This is to assist /initiate efforts to increase product differentiation and enhance attractiveness of programme.
• To plan, target and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen.
• Proactively engaging with the "Hidden Affluent" by having complete knowledge of the clients in terms of the profile & assets to create analytics-backed next best conversation
• Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc.

To acquire from individual client referrals and actively engaging them during the first 3 months by:

• Meeting the client in person to discuss on advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products holding
• Conduct/connect for periodic CDD
• Conduct fulfilment & activate

Supporting the client on any client-initiated needs by:

• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Updating CDD
• Managing Client's credit situation

Processes

• Refer most servicing activities to Client Servicing Managers (as and when request by clients)
• To recommend improvements in operational processes, procedures and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
• To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Risk Management

• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Read, understand and comply with all provisions of the Group Code of Conduct.
• Sound knowledge of all aspects of general banking, retail operations and credit operations
• Deposit and lending products / inspection and audit requirements, as applicable.
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure CDD compliance for all new to bank and existing customers.
• Ensure zero operational loss and effective complaint management.
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Kenya Affluent] to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Priority Wealth Specialist
• Branch Managers
• Priority Client Service Manager
• CDD

Our Ideal Candidate

• C.I.S.I Training Required.
• Relationship Management Trainings

Role Specific Technical Competencies

• Relationship Management Skills
• Effective understanding of client needs
• Superior knowledge of Investment Solutions
• Effective Communicator with Good interpersonal skills
• Experience in selling and servicing community clients is an added advantage