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  • Posted: Jan 16, 2025
    Deadline: Not specified
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    Absa Bank Limited (Absa) is a wholly owned subsidiary of Barclays Africa Group Limited. Absa offers personal and business banking, credit cards, corporate and investment banking, wealth and investment management as well as bancassurance.
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    Care Manager, Call Centre - First Assurance

    Job Summary

    To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to:

    Job Description

    • Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.
    • Critically analyze requests and issue approvals for both OP and IP cases.
    • Escalate All complaints/feedback triggered via calls to respective departments or to the line manager for further action.
    • Advise and guide prospective customers’ inquiries about FA medical products and services.
    • Respond to the insured customers about benefits inquiries.
    • Guide the insured Members about their benefits management, advise about the appropriate service providers and other related member benefit matters.
    • Negotiate costs with service providers for sustainable costs containment.
    • Preform outbound calls and follow ups about the post hospitalized members.
    • Handle any other official tasks assigned by the line manager.

    Education Qualifications & Experience

    • Bachelor’s degree or Diploma in nursing or clinical Medicine and Surgery
    • Insurance Professional qualification
    • Minimum of 1 - 2 years’ experience in a similar role in the insurance industry.

    go to method of application »

    Intern - First Assurance

    Job Summary

    To support the team by providing operational support in the Underwriting Department processes. To assist evaluate and accept risk as per the set underwriting guidelines and provide support to the underwriters

    Job Description

     Accountability: Operational Process Support

    • Attend to customers and intermediaries’ questions.
    • Reconciliation of clients’ accounts department.
    • Follow up on renewals.
    • Processing policy documents for the new businesses
    • Invite and dispatch renewal notices.
    • Issue endorsements. i.e renewal, additions, and deletions.
    • Issue motor certificates, marine certificates, and yellow cards
    • Assist to Process Loss ratio reports and review accounts performance.
    • Assist claims department by providing the required documents and details within the prescribed TATs.
    • Ensure retention of existing accounts
    • Adhere to the debt management guidelines.

    Education

    Further Education and Training Certificate (FETC): Human and Social Studies (Required)

    Method of Application

    Use the link(s) below to apply on company website.

     

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