Career Opportunities at Caritas MFB

JOB PURPOSE

The purpose of the role is to grow the consumer loan and liability book through retail customers, corporate schemes/partners, Government institutions, Developers, and other relevant partnerships.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Supervise Direct Sales Representatives at the branch level to seek sales growth and business improvement opportunities.
2. Drive sales budgets/targets through the branch sales team to ensure they are achieved.
3. Establish and maintain a strong customer focus approach both with internal and external customers.
4. Facilitate and develop sound relationships with the Employers, Government institutions, Insurance companies and other strategic partners.
5. Enter key partnerships with key stakeholders in the consumer lending segment.
6. Ensure participation in relevant forums with key partners/customers
7. Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments.
8. Proactively engage customers to establish service levels and initiate constant improvement.
9. Provide regular and honest feedback to agents and clients.
10. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
11. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
12. Adherence to the consumer lending product profile, Credit Policies, Legislation (KYC) & (AML).
13. Identify and address any fraud related activities and ensure risk exposure is minimized.
14. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
15. Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
16. Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
17. Maintain a high quality-lending book, through prudent and effective management thereof.
18. Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
19. Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
20. Conduct spot checks on Direct Sales Representatives work to ensure accuracy and adherence to SLA’s.
21. Provide weekly/monthly management information reports to all relevant stakeholders.
22. To perform any other duty as assigned in line with the Organizational goals and objectives.

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. A university degree preferably in a business-related field (Must)
2. AKIB banking certificate will be an added advantage
3. 3 years’ experience in banking 2 of which should be in Business development (Personal Banking/Consumer lending) and customer relationship management (Must)

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JOB PURPOSE

1. To monitor and control Portfolio Asset Quality in the Bank and to offer support to sustain the good book in liaison with the other head office units and branch teams while ascertaining that the Bank’s interests are fully secured through compliance to the lending policy and CBK guidelines.
2. To ensure implementation of arrears management processes and assist the bank in full compliance to the bank’s credit and local regulatory requirements.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Monitoring of Loan Portfolio quality
2. Coordinating arrears collection within the department and Branches
3. Monitoring Loan repayments to ensure PAR remains within the recommended 3%
4. Collection of written off loans
5. Issuance of Arrears notices and Demand notices.
6. Preparation of daily, weekly, and monthly Loan Monitoring Reports
7. Monitor and control Credit Portfolio throughout the Bank to ensure that the Asset Quality is maintained and improved (PAR, Migration & Vintage) to within acceptable thresholds.
8. Develop, recommend, and implement strategies to ensure that the accounts under watch category are upgraded to normal in line with CBK regulations and Bank policy.
9. Ensure compliance with Bank’s policies, regulatory requirements and best practice in the monitoring and control process with a view to minimizing Credit Risk.
10. Support review, from time to time, of Credit policies and processes governing lending in the Bank.
11. Ensure review of Portfolio Returns submitted by Branches for appropriate action.
12. Tracking of credit audit action plans.
13. Co-ordinate regular customer visits to check on compliance, remedial management and offer appropriate interventions
14. Proactive oversight on debt collection exercise, waivers of arrears & restructuring, reclassification, re-establishment/re-opening of new contracts, and write offs within the delegated limits and /or escalate for decision.
15. Responsible for performance of credit administration staff and recommendations of consequence management

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Holder of bachelor’s degree in a business-related field (Must)
2. 4 years working experience in Portfolio Management and Debt recovery in a banking environment (Must)
3. Professional banking qualifications will be an added advantage
4. MBA in business-related field will be an added advantage • Knowledge of lending products and prudential guidelines.
5. Ability to lead teams and deliver business results.
6. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

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JOB PURPOSE

To support the Finance and Strategy manager in financial reconciliation to ensure financial effectiveness of the bank operations.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Filing and submission of CBK financial reports as required
2. Remittances of tax and other statutory deductions such as withholding tax, stamp duty, and Excise duty
3. Raising and verification of journal vouchers
4. Validate financial entries by auditing accrued expenses, supplier payment vouchers, fixed asset register entries and branches accounting entries
5. Responsible for fixed asset depreciation and disposal
6. To receive reconciliations from departments and branches for allocated ledger accounts and follow up for closure of the issues therein.
7. Prepare status report on reconciling issues for review and update
8. Support daily monitoring of bank balances and review bank reconciliation as per the bank’s policies and procedures
9. Reconcile financial discrepancies by collecting and analyzing account information.
10. Prepare branch and departments reconciliation statements
11. Secure financial information by maintaining data base backups
12. Bank loan management through validation, settlement of interest and principal repayment
13. Prepares asset, liability, and capital account entries by compiling and analyzing account information.
14. Recommends financial actions by analyzing accounting options.
15. Any other duties assigned in relation to bank’s goals and objectives.

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. University degree in accounting, commerce, economics, or a Business-related field (Must)
2. Certified Chartered Accountant/ Certified Public Accountant (Must)
3. Current member of Institute of Certified Public Accountants of Kenya (ICPAK) with a valid membership Certificate (Must)
4. 3 years working experience in busy accounting/finance function in a financial institution (Must)
5. Advanced Excel spreadsheet and data analytical skills
6. High level of integrity and dependability
7. Has a strong sense of urgency and results orientation

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JOB PURPOSE

1. To plan and carry out specific audit exercises on Bank’s operations in an efficient, economical, and effective manner in conjunction with the Audit Manager to ensure that bank’s operations are carried out as per the laid down bank policies and procedures, regulatory guidelines and within another legal framework. Responsible for security documentation and contract management.
2. Responsible for record keeping, custody and control of access to securities, contracts, leases, and legal & conveyancing files to ensure minimum loss of documents.
3. Responsible for case management including the issuing of demand letters; receiving and responding to demand letters; filing of suits, court applications, defences, affidavits; finding and preparing documents and witnesses; and general case & vendor management to minimize Bank’s legal risk.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Issuing instructions to lawyers about perfection of securities, following up on the same with the lawyers and customers, and ensuring that they are perfected in a timely manner within approved TATs
2. Scrutiny of all credit & security documents and certifying as to their correctness
3. Preparation of legal documents including contracts, leases, & MOUs, whenever called upon to do so by any department or branch of the Bank through the unit head and ensuring their completeness before handing the signed & stamped document for custody.
4. Research on and preparation of legal opinions on legal risk facing the Bank
5. Undertaking audits of security documents
6. Custodian and reporting officer for the Data Protection Act
7. Review all KYC documents to ensure compliance with existing laws and regulations
8. Review of all bank’s standard documentation from time to time
9. Assist in the drawing up and review of legal procedures, policies, and Bank products
10. Follow up of outstanding security documents; and maintaining a regular register/schedule of outstanding documents prior to disbursement
11. Assist the bank on debt recovery process to ensure 100% compliance and recoveries of hardcore existing and written off debts
12. Provision and interpretation of legal information to management
13. Finding and preparation of witnesses for legal cases for and against the Bank
14. Finding and preparation of documentary evidence for legal cases for and against the Bank
15. Review & approval of pleadings and other supporting documents prior to filing of applications, cases, claims, defenses, and responses
16. Research on and preparation of legal opinions on litigation risk facing the Bank
17. Prepare monthly litigation reports for the department for management & quarterly reports on changes/advances in statute and case law for the board
18. Review and negotiation of fee notes; and maintenance of a fee note register(s)
19. Maintaining department’s litigation diary
20. Review progress of outstanding litigation and liaise with and manage external lawyers’ objective
21. Attend court to watch brief
22. Provision and interpretation of legal information to management
23. Draft MOUs and review on behalf of the bank
24. Review all contract documents from and to all bank service providers
25. Review all staff related documents to ensure the Bank’s compliance with the Employment Act and other HR related laws.
26. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Bachelor of Laws degree (LLB) from a recognized University (Must)
2. Diploma – KSL (Must)
3. Holder of a CPS certificate (Added advantage)
4. Holder of a COS Certificate (Added advantage)
5. At least 3 years working experience in a Bank’s Legal department (Must) • 6 months pupilage in a busy commercial law firm in the commercial department (Must).

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JOB PURPOSE

To maintain the quality of credit facilities advanced by ensuring credit documentation is enforceable and the bank’s interests in collateral held are secured and ensure that borrowers meet their contractual obligations as stipulated in loan contracts.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Disbursement of loans according to the approved terms ensuring that all loan account balance, commissions, and interest are properly calculated.
2. Preparation of management reports as well as periodic returns to Central Bank of Kenya and credit reference bureaus
3. Preparation of timely and accurate facility offer letters and return of the same from customers in liaison with the Account Relationship Managers
4. Manage loan migration by ensuring zero arrears on all performing (Normal & Watch) credit Facilities.
5. Maintain an up-to-date register for all securities including valuations and insurances, and their maintenance in the banking system as well as safe custody of the same as per the control procedures
6. Collection of loan related fees and commissions for all loans.
7. Coordination of submission of loan clearance certificates by customers for loans incases of loan take overs.
8. Preparation of the loan disbursement reports
9. Preparation of scheme loan disbursement reports for payroll booking with respective employers.
10. Management of Loan Files after loan disbursement
11. Management of a database of all loans received into the department
12. Analyze credit propositions as allocated and recommend for approval
13. Reviewing assigned files for compliance of the approval conditions
14. Assess temporary credit requests and recommend for approval
15. To perform any other duty as assigned in line with the organization goals and objectives

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Holder of bachelor’s degree in a business-related field (Must)
2. MBA in business-related field will be an added advantage
3. 4 years working experience in credit administration in a banking environment (Must)
4. Professional banking qualifications will be added advantage
5. Knowledge of lending products and prudential guidelines.
6. Ability to lead teams and deliver business results.
7. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

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JOB PURPOSE

1. To support Head of Credit to plan, coordinate and control all lending activities to minimize credit risks.
2. To prepare independent analysis of credit reviews and submit summary of analysis for credit review.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Analyze credit propositions and recommend for approval
2. Reviewing the files for compliance of the approval conditions
3. Weekly analysis of loan-book performance and risk Loan-book migration analysis
4. Develop and track on a daily/weekly/monthly basis (as determined by Head of Business the key performance indicators in all business segments)
5. Conduct Quality checks to ensure branches follow the bank’s credit policy, CBK prudential guidelines and best practice in appraisal, approval, and management of facilities.
6. Generate accurate management report on business performance to facilitated decision making
7. Work with Business teams to roll out training on credit applications and portfolio management
8. Assess temporary credit requests and recommend for approval
9. Recommend changes to lending policies in line with business dynamics
10. Check completeness of documents submitted by the Business segment credit analyst and branch managers.
11. Provide coaching /guidance/training on aspects of credit including policy and procedures, as may be required by branch staff and other staff involved the credit granting process
12. Immediately inform the Branch/Relationship Officers/Head of segments of any document missing (according to the credit checklist).
13. Analyze customer’s submitted documentation for existing state of operations.
14. Regularly analyze the risk profile of the bank’s loan portfolio by product, and by segment.
15. Assign risk grades for each portfolio type following the guidelines in the bank’s credit policy manual.
16. Timely approval of all credit applications
17. Preparation of various credit reports
18. Review of credit policy and updating it in line with changes in the lending environment
19. Review of new and existing products as per bank’s guidelines
20. Ensure compliance with both internal and external regulatory requirements.
21. Review and ensure compliance of facilities approved conditions.
22. Always ensure compliance with Credit policies and procedures.
23. Always ensure compliance with set SLAs

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Holder of bachelor’s degree in a business-related field (Must)
2. At least 4 years banking experience in credit analysis (Must)
3. Professional banking qualifications will be an added advantage
4. Knowledge of lending products and prudential guidelines.
5. Ability to lead teams and deliver business results.
6. Must be self-driven; possess excellent administrative, communication and interpersonal skills, strong organization, and negotiation skills.

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JOB PURPOSE

Caritas Bancassurance Intermediary Limited is a subsidiary of Caritas Microfinance Bank which offers insurance solutions. This position is responsible for all the underwriting, claim handling and revenue generations activities within Caritas Bancassurance Intermediary Limited.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Execution of day-to-day Insurance operations which entails new business development and cross-selling of insurance products, claims administration and documentation.
2. Prepare and issue certificates and cover notes where necessary.
3. Timely follow-up on renewals to ensure business retentions that would otherwise lead to income leakages.
4. Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements.
5. Implement credit control policy and ensure that premiums are debited and collected as required.
6. Develop good working relationships with various Bank departments, working closely with branches, Relationship officers & Credit analysts to generate insurance business and leads through their customers.
7. Ensure customer inquiries are resolved promptly as per laid down policies and procedures.
8. Ensure compliance with all regulatory and internal procedures regarding bancassurance business.
9. Ensure all collaterals and assets that have the Bank`s interest is properly and comprehensively insured, and the Bank’s interest properly noted.
10. Ensuring that debt level is managed proactively and maintained minimally, and in line with laid down Credit policies and guidelines.
11. Drive growth in Bancassurance business across and outside the bank channels-New Business and Cross selling.

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. University Degree preferably in a business field from a recognized University (Must)
2. At least two years working experience in bancassurance/insurance industry (Must)
3. Professional qualification in insurance or good progress in COP or DIP (Must)
4. Experience in Bancassurance processes and procedures will be an added advantage.
5. Professional qualification in any Insurance related field will be an added advantage.
6. Excellent interpersonal, and negotiation skills with the ability to network and generate new business and cross sells.
7. Excellent business development and Client Relationship Management skills.
8. Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies, and operating manual, with sound knowledge of bank products.

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JOB PURPOSE

Developing new business opportunities by proactively marketing for Agribusiness opportunities from current & prospective clients as well as acting as the main Relationship officer for all Agribusiness customers. The main goal of the position is to continuously grow the Agribusiness Portfolio in the branch.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Drive and Implement solutions for the Agribusiness branch portfolio based on the Bank’s strategy.
2. Increase bank deposits for the Agribusiness portfolio, Micro segment, and the bank as a whole
3. Drive the Agribusiness portfolio while fostering & growing relationships within the Agribusiness customer base.
4. Drive to increase interest and non-interest income from Agribusiness banking.
5. Agribusiness Customer based focus on increase of customer numbers, product and tariff development, channels, and Innovation.
6. Conducting market intelligence and surveys in respect to competitor products and market trends.
7. New Agribusiness product development
8. Appraisal and evaluation of all new Micro and Agribusiness credit facilities generated from Branch staff and recommendation to credit department for approval.

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. Bachelor’s degree in Agribusiness, Economics or related field (Must)
2. Professional qualifications such as CPA or Credit Management.
3. Thorough knowledge of Agribusiness banking products and policies.
4. 3 years’ experience in banking, 2 of which should be in Business development and customer relationship management (Must)
5. Solid analytical skills and experience in credit appraisal, handling and resolving customer requests and queries.
6. Good understanding of prudential guidelines and KYC.
7. Have strong communication and team building skills with ability to work with diverse teams.
8. Resilient, Confident and self-motivated.