Relationship Officer -Consumer Lending at Caritas MFB

JOB PURPOSE

The purpose of the role is to grow the consumer loan and liability book through retail customers, corporate schemes/partners, Government institutions, Developers, and other relevant partnerships.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

1. Supervise Direct Sales Representatives at the branch level to seek sales growth and business improvement opportunities.
2. Drive sales budgets/targets through the branch sales team to ensure they are achieved.
3. Establish and maintain a strong customer focus approach both with internal and external customers.
4. Facilitate and develop sound relationships with the Employers, Government institutions, Insurance companies and other strategic partners.
5. Enter key partnerships with key stakeholders in the consumer lending segment.
6. Ensure participation in relevant forums with key partners/customers
7. Facilitate and develop sound relationships with the internal channels such as Branch network, Marketing units and other Head Office departments.
8. Proactively engage customers to establish service levels and initiate constant improvement.
9. Provide regular and honest feedback to agents and clients.
10. Ensure that sub-ordinates maintain a good rapport with all customers in a professional manner.
11. Keep customers constantly informed on the progress of their applications and drive this culture throughout the team
12. Adherence to the consumer lending product profile, Credit Policies, Legislation (KYC) & (AML).
13. Identify and address any fraud related activities and ensure risk exposure is minimized.
14. Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice.
15. Complete disclosure to the customers in terms of accreditation, repayments, service fees, and commissions.
16. Research of industries in which existing and potential clients operate, to identify and understand the contextual threats to those clients.
17. Maintain a high quality-lending book, through prudent and effective management thereof.
18. Proactively assess the review process of existing facilities, ensure a consistent thorough and timely evaluation of all existing facilities.
19. Ensure that allocated work is processed within the set TAT, therefore meeting monthly targets.
20. Conduct spot checks on Direct Sales Representatives work to ensure accuracy and adherence to SLA’s.
21. Provide weekly/monthly management information reports to all relevant stakeholders.
22. To perform any other duty as assigned in line with the Organizational goals and objectives.

MINIMUM QUALIFICATIONS AND EXPERIENCE

1. A university degree preferably in a business-related field (Must)
2. AKIB banking certificate will be an added advantage
3. 3 years’ experience in banking 2 of which should be in Business development (Personal Banking/Consumer lending) and customer relationship management (Must)