Career Opportunities at Diamond Trust Bank

Key responsibilities:

• Deliver set sales targets in asset and liability for Retail Banking
• Offer excellent customer experience while interacting with customers on different channels.
• Participate in product campaigns and product launches to ensure product information is readily available to customers.
• Assist the Sales manager in supervising and guiding the sales team
• Gather feedback from customers on Bank products and their experience to seek improvement on bank products.
• Daily provision of business acquisition reports.
• Recommending clients to useful financial services or answering bank-related inquiries
• Assist the Sales Manager in monitoring the day-to-day performance of the sales team
• Develop strategies for better workplace efficiency and goal achievement
• Maintain good professional relationships with high end customers and design retention strategies

Knowledge, experience and personal competencies:

• Bachelor’s degree in business related field of related professional qualifications
• Three years’ experience in sales and marketing
• Proficiency in Ms - Office and knowledgeable in banking applications
• Ability to balance long term and short-term requirements independently
• Strong evaluation, communication, and reporting skills
• Ablility to provide advice and cause/effect evaluation to support business decision making
• Independence and logical thinker yet an achiever and implementer
• Good managing skills of large volumes of information and can add value through management reporting
• Good networking skills
• Strong service ethic

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Key responsibilities:

• Deliver set sales targets in asset and liability for Retail Banking
• Offer excellent customer experience while interacting with customers on different channels.
• Participate in product campaigns to ensure product information is readily available to customers.
• Conduct door-to-door and digital selling
• Gather feedback from customers on Bank products and their experience to seek improvement on bank products.
• Daily provision of business acquisition reports.
• Recommending clients to useful financial services or answering bank-related inquiries

Knowledge, experience and personal competencies:

• Be a recent graduate with a diploma or university degree from a recognized institution
• Computer literacy
• Excellent analytical and interpersonal skills
• A passion and commitment to quality service.
• Excellent communication skills both verbal and written.
• Ability to meet stringent targets within defined deadlines.
• Experience in sales or client relationship management will be an added advantage.
• Ability to be an agent of change and innovation with a strong desire to excel
• A person of integrity and with good negotiating skills

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Key responsibilities:

• Responsible for the interface and support between the bank and the client or prospective clients.
• Maintaining good customer relationship to ensure that customer needs are met and are in line with the strategic objectives of the bank.
• Identifying and developing business with emphasis on fee income generation.
• Gather market and customer data for business development and sales opportunities
• Engage in training of new business acquisition
• To sell all products of the bank especially CASA accounts.
• Design and implement strategic sales plan that will expand company’s customer base
• Reviewing of daily sales reports
• To provide excellent customer services.
• Assisting the Head of Business in identifying emerging markets and market shifts
• Develop and implement a strategy for customer acquisition and retention.
• Development of new strategic relationships with existing and new partners and clients and prospect for new clients and identify market segments in which to sell.
• Competitor analysis and Counter measures
• Working with other Departments to ensure smooth coordination of the Banks operations

Knowledge, experience and personal competencies:

• Bachelor’s degree in business related field of related professional qualifications
• Five years’ experience in sales and marketing
• Proficiency in Microsoft Office and knowledgeable in banking applications
• Proven ability to lead a team to meet the set targets
• Excellent leadership skills
• Ability to provide advice and cause/effect evaluation to support business decision making
• Independent and logical thinker, yet an achiever and implementer
• Good at managing large volumes of information and can add value through management reporting
• Builds relationships and networks easily