Career Opportunities at Food For Education

About the Role

• What if you could lead an entire area within a region, bringing kitchens, schools and teams together to deliver safe, reliable and impactful service to thousands of learners? 
• As an Area Supervisor, you will own the day-to-day performance of your assigned area, connecting kitchen production, delivery and school consumption to ensure everything works together seamlessly.
• You’ll lead teams, solve operational challenges and drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls, turning priorities into results on the ground.

Scope

• Lead one assigned area, covering its kitchens, schools and direct reports.
• Own area performance across all seven operational domains.
• Identify and resolve challenges, ensuring actions have clear owners and are followed through to closure.
• Build safe, consistent and high-performing operations that deliver for learners every day.

This is a hands-on leadership role for someone who enjoys solving problems, developing teams and seeing the direct impact of their work.

KEY RESPONSIBILITIES

• Own area cost per meal and budget performance; analyse cost and volume variance and agree recovery actions with Finance and the Regional Manager.
• Own Production and Delivery performance; kitchen readiness, yield, dispatch and OTIF coordinating Area Operation Officers, Kitchen Managers and Logistics to resolve handoff failures.
• Own Consumption and Experience performance; tapping utilisation, wallet utilisation, feeding consistency and escalation resolution coordinating PDA and school support functions.
• Maintain Safety and Control standards; ensure critical risks are escalated immediately, and corrective actions are closed with evidence.
• Resolve competing production and consumption priorities, including conflicting instructions to dual-role Kitchen Officers; arbitrate and escalate where authority sits above area level.
• Coordinate support-function commitments; Logistics, FS&Q, Supply Chain, Facilities and school support and escalate unresolved constraints to the RM.
• Coach direct reports, manage their performance, assess staffing coverage and provide reliable area reporting and risk visibility to the RM.

MINIMUM REQUIREMENTS
Education:

• University degree or equivalent

Experience:

• 2-3 Years of demonstrated experience owning end-to-end operations across multiple sites in a high-volume distribution or comparable environment. 
• Track record of integrating cross-functional delivery,  production, logistics, and service, and driving measurable improvement in cost, safety, and service outcomes simultaneously. 
• Experience supervising functional leads, resolving handoff failures, and managing performance across a dispersed team. Familiarity with the Kenyan operating environment is an advantage.

What Success Looks Like

• Kitchen, delivery and schools work as one chain (on-time-in-full 95% or more)
• Cost per meal and budget stay on plan, and you agree on recovery before being asked.
• Learners use the service (tapping above 85%, wallet 75% or more).
• Food safety holds across your area (100% pass, zero tolerance).
• You settle priority clashes fast, and the PDA, AOO and Kitchen Manager know whose call it is.
• Escalations close on time (90% within 48 hours).
• 95% Corrective actions close with evidence by the due date.
• Your team meets its targets and has cover.
• The Regional Manager is never surprised.

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About the Role

• What if you could take an entire Food for Education region and turn it into an efficient, safe, high-performing operation that serves thousands of learners every day?
• As a Regional Manager, you will lead the operations of an entire Food for Education region, turning strategy into results and building the teams, systems and operating discipline needed to deliver at scale.
• You will own the regional income statement, driving cost per meal, utilisation and operational performance across kitchens and schools. Working through Area Supervisors, you will set clear priorities, solve challenges and build a region that consistently delivers safe, efficient and high-quality service.

Scope

• Own one assigned region, including its kitchens, schools and Area Supervisors.
• Drive performance across Cost, Production, Delivery, Consumption, Experience, Safety and Controls.
• Translate mature-market priorities into clear regional targets, plans and accountability.
• Partner with the Frontier Markets team during pre-launch and launch, taking full ownership once the region becomes operational.
• Build a safe, disciplined and high-performing operation that can sustain growth at scale.

This is a high-impact leadership role for someone who thrives on ownership, operational excellence and the opportunity to shape how an entire region performs.

KEY RESPONSIBILITIES

• Translate F4E's mature-markets priorities into a regional plan with clear targets, initiatives, owners and milestones across all seven performance domains.
• Own the regional income statement, cost per meal, utilisation and cross-functional cost lines, analyse variance across areas and drive recovery through named interventions.
• Own Production, Delivery, Consumption and Experience performance across the region; identify root causes of variation and coordinate Area Supervisor response.
• Maintain Safety and Control standards; ensure critical risks are escalated promptly, and corrective actions are closed with evidence.
• Coordinate support-function commitments, i.e., Government Relations, Supply Chain, Logistics, FS&Q, and others, and resolve constraints beyond Area Supervisor authority.
• Coach Area Supervisors, manage their performance, and build credible succession coverage.
• Provide clear and timely regional reporting to senior operations leadership and follow through on escalation decisions and stakeholder commitments.
• Partner with the Frontier Markets team during regional launch to ensure a successful transition, assuming full performance accountability once the region becomes operational. 

MINIMUM REQUIREMENTS
Education:

• University degree or equivalent

Experience:

• 4+ Years of demonstrated experience owning a multi-site Profit and Loss (P&L) in a high-volume operations environment, distribution or comparable. 
• Track record of translating organisational strategy into area-level delivery plans with measurable outcomes. 
• Experience managing managers across geographically dispersed teams, coordinating multiple support functions and driving performance improvement across cost, service and safety simultaneously. 
• Familiarity with the Kenyan operating environment and government or stakeholder engagement is an added advantage.

What Success Looks Like

• The regional income statement is on plan (budget variance within the approved allocation).
• Cost per meal improves, and the gap between areas narrows through named interventions 
• Utilisation is strong across the region (tapping above 85%, 90% at portfolio level).
• Safety holds everywhere (food safety 100% pass, zero tolerance).
• Every Area Supervisor knows their targets and owners, and milestones land on time (plan submitted at 100%).
• Your Area Supervisors grow, with reviews on cadence and succession cover in place.
• When an Area Supervisor is blocked, you work with Logistics, Supply Chain, FS&Q, Facilities, Finance or People until it is resolved
• Senior leadership hears about performance from you first.
• A new region runs with full accountability from day one.