Career Opportunities at Hotpoint Appliances LTD

Job Purpose

• Responsible for welcoming customers, learning product information, selling merchandise, maintaining the displays and assist customers by providing the customers with a great shopping experience.

Job Responsibility and Accountability

• Ensure personal presence on the floor and aid customers in locating merchandise.
• Take customers through all products and provide maximum information.
• Recommend on the merchandise to be delivered from the warehouse/store when merchandise is not on the floor.
• Capture client details on the e-warranty forms.
• Direct and escort customers to the item testing area, ensure client is given a product demo and products tested are working as per their specifications.
• Close the sale at minimum discount and assist in the check-out process as well as dispatching or arrange for the delivery by compiling client details.
• Provide customer feedback on completion of the sale.
• Share information to customers on the offers available.
• Inform the customers about purchasing incentives.
• Responsible for helping build up a business by identifying new business prospects and selling products to them.
• Provide competitor pricing analysis as and when spotted, and should do regular checks in case of price changes.
• Coordination with the delivery team and ensure that products are delivered in a timely manner.
• Ensure that the section is fully stocked and arranged in the sales area in an orderly manner within the department allocated.
• Replenish stock from stores or go down when it reaches the reorder level.
• Supervise and ensure that merchandize is dust free.
• To ensure the price tags & feature cards in the appropriate product.
• Ensuring daily stock checks carried out for the impulse product category assigned.
• Ensure good housekeeping is maintained and all products are priced & have all feature cards/sale tags
• Ensure that all products found faulty during the testing stage are communicated to the managers and handed over to the store team
• Ensure all stocks under your custody is balanced monthly.

Qualification

• A minimum of diploma in Sales, Marketing, Customer care or equivalent.
• Sales training or exposure in a similar role in retail environment will be an added advantage.

Experience

• At least 2 year experience in a sales environment preferably in electronics and home appliances.
• Must be friendly with a pleasant and engaging personality.
• Should be physically fit as the job requires standing most of the day and the individual may be required to lift large amounts of stock.
• Should have visual acuity to determine accuracy, neatness and thoroughness of work assigned, and determine safety of workplace surroundings for themselves and guests.
• Should be cooperative and understand customer needs and wants after a brief discussion with the customer. People in this profession are convincing and have a positive influence on the customer or client.
• Should be well-organized and detailed-oriented.
• Should have basic knowledge of inventory management.
• Should be of a smart appearance and articulate.
• Should be able to work under pressure.

Key Skills: 

• Good selling skills.
• Good negotiation and influencing skills.
• Good interpersonal skills.
• Teamwork and Collaboration.
• Application Criteria:

go to method of application »

Are you passionate about helping people and creating great customer experiences? We are looking for enthusiastic and motivated customer service interns to join our team!

This internship is a great opportunity for someone looking to gain hands-on experience in customer engagement, retail support, online sales, and call center operations while building valuable communication and problem-solving skills.

Key Responsibilities

• Assist customers by responding to inquiries and providing product or service information
• Support walk-in, phone, and online customer interactions professionally and promptly
• Handle customer complaints or concerns and escalate where necessary
• Support order processing, follow-ups, and after-sales service
• Maintain accurate customer records and reports
• Assist in promoting products, offers, and services to customers
• Work closely with different departments to ensure excellent customer experience
• Support day-to-day operational and administrative tasks

Qualifications & Skills

• Diploma or Degree in Business, Communication, Marketing, Customer Service, or a related field
• Strong verbal and written communication skills
• Friendly, professional, and customer-focused attitude
• Good problem-solving and interpersonal skills
• Basic computer literacy and familiarity with digital communication platforms.
• Ability to work in a fast-paced environment.
• Eagerness to learn and grow professionally

What You Will Gain

• Practical experience in customer service operations.
• Exposure to retail, online sales, and call center environments.
• Mentorship and professional development opportunities.
• Improved communication and customer engagement skills.
• Experience working in a dynamic and collaborative team.