Career Opportunities at Marriott

POSITION SUMMARY

• Prepare special meals or substitute items.
• Regulate temperature of ovens, broilers, grills, and roasters.
• Pull food from freezer storage to thaw in the refrigerator.
• Ensure proper portion, arrangement, and food garnish.
• Maintain food logs.
• Monitor the quality and quantity of food that is prepared.
• Communicate assistance needed during busy periods.
• Inform Chef of excess food items for use in daily specials.
• Inform Food & Beverage service staff of menu specials and out of stock menu items.
• Ensure the quality of the food items.
• Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist.
• Prepare cold foods.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model.
• Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Anticipate and address guests’ service needs. Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Stand, sit, or walk for an extended period of time. R
• each overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATION

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 3 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

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JOB SUMMARY

Responsible for balancing the financial objectives of different lodging products to maximize total revenues and profit associated with guest rooms. Position is accountable for pricing, positioning and inventory of all hotels within area of purview. Develops and recommends sales strategy for pricing of the transient customer, wholesale, and group segments. Identifies new revenue opportunities and effectively communicates sales strategy and pricing to all key stakeholders. Maintains productive relationships with stakeholders, including hotel General Managers, sales leaders, franchisees and owners.

CANDIDATE PROFILE

Education and Experience

•  2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 1 year experience in the revenue management, sales and marketing, or related professional area.

OR

•  4-year bachelor's degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

•  Analyzes information, identifies current and potential problems and proposes solutions.
•  Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.
•  Generates updates on transient segment each period and continually analyzes transient booking patterns.
•  Assists with account diagnostics process and validates conclusions.
•  Maintains accurate reservation system information.
•  Checks distribution channels regularly for hotel positioning, information accuracy and competitor positioning.
•  Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
•  Generates and provides accurate and timely results in the form of reports, presentations, etc.
•  Observes, receives, and otherwise obtains information from all relevant sources.
•  Submits reports in a timely manner, ensuring delivery deadlines.
•  Analyzes weekly and monthly STAR information to assist in analyzing past strategies; identifies areas needing improvement, identifies competitor set strengths, and develops strategies to best capture available Market Share.
•  Analyze STAR information to assist in development of RevPAR Index forecasts.
•  Generates yearly room revenue budget.

Managing Revenue Management Strategy 

•  Provides critical input to property leaders for development of market sales strategy.
•  Provides revenue management functional expertise and leadership to general managers and property leadership teams
•  Implements and evaluates revenue tests.
•  Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.
•  Assists hotels with pricing and provides input on business evaluation recommendations.
•  Provides recommendations to improve effectiveness of revenue management processes.
•  Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

Building Successful Relationships

•  Communicates brand initiatives, demand and market analysis to hotels/clusters/franchise partners/owners.
•  Communicates market direction to revenue management, sales and hotel leaders.
•  Develops constructive and cooperative working relationships with others, and maintains them over time.
•  Develops and manages internal key stakeholder relationships.
•  Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

Additional Responsibilities 

•  Informs and/or updates executives, peers and subordinates on relevant information in a timely manner.
•  Enters, transcribes, records, stores, or maintains information in written or electronic form.
•  Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
•  Demonstrates knowledge of job-relevant issues, products, systems, and processes.
•  Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.