Career Opportunities at Staffing Solutions Network

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, Economics, or a related field 
• Professional certification such as CPA, ACCA, or CFA is highly desirable 
• Minimum of 3 to 5 years of experience in financial management, credit risk management, or a related role, preferably within the microfinance or banking sector 
• Strong understanding of credit appraisal techniques, loan structuring, and risk management in short-term salary loans 
• Experience with payroll check-off systems and employer-backed loan recovery is highly desirable 
• In-depth knowledge of financial regulations, including tax laws, financial reporting standards, and regulatory requirements for microfinance institutions 
• Proficiency in financial management software, credit scoring models, and loan management systems 
• High level of integrity and ethical conduct. 
• Excellent leadership, communication, and stakeholder management skills 
• Payments/FinTech experience highly desirable 
• Advanced excel skills (advance formulas, large data sets, pivot tables, vlookup etc) 
• Ability to work unsupervised 
• Drive, motivation, and excellent attention to detail 
• Strong analytical and problem-solving skills 
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment 
• Effective leadership and team-building capabilities 
• Attention to detail and commitment to accuracy

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Responsibilities and Qualifications

• Bachelor's degree or diploma in finance or related field.
• Experience of handling accounts payables in the travel industry.
• Familiarity with IATA payment processes or experience in handling IATA transactions is highly desirable.
• 3 - 5 years of experience in a similar role.
• Proven experience in effective purchase ledger management.
• Strong attention to detail with experience in managing supplier expectations.
• General experience working in a small accounts team is preferred.
• Ability to work independently while also supporting team colleagues when needed.
• Adaptable and flexible approach to work, as daily tasks may vary based on workload.
• Proficient in Microsoft Excel, Outlook, and possess strong communication skills.
• Ability to work under pressure, utilizing initiative to prioritize workloads effectively.
• Excellent problem-solving skills with a proactive attitude toward improving internal efficiencies and supplier relations.
• Willingness to follow instructions while also contributing innovative ideas and solutions.

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Responsiilities

• Responding to customer inquiries via phone, email, or chat
• Resolving product or service issues by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
• Maintaining customer records by updating account information
• Providing feedback on the efficiency of the customer service process
• Processing orders, forms, applications, and requests
• Keeping customers informed by providing them with updates on issues, solutions, and wait times
• Working closely with the product team to understand the product and stay updated on changes
• Creating and maintaining detailed documentation of customer interactions and problem-solving actions taken
• Conducting customer satisfaction surveys and analyzing feedback to improve services
• Escalating unresolved issues to the appropriate internal teams

Qualifications

• Must have experince in a solar, energy or smart meters industry
• must have diploma/degree in business related course
• Education background in technical course is an added advantage