Career Opportunity at Sidian Bank

JOB PURPOSE

The role is responsible for loan processing, verification, documentations and maintenance of approved loan facilities in the core banking system in line with the bank policies and procedures in a prompt, efficient and effective manner.

KEY RESPONSIBILITIES

• Loans processing as per SLA & TAT
• AA Loan Reconciliation
• Record Management
• Risk & Compliance 

MAIN ACTIVITIES:

 Loans Processing as per SLA & TAT

• Prompt and efficient processing of all loan products disbursement facilities in T24 core banking system.
• Processing of RTGS instruction as per the credit checklist and credit approval on loan disbursed amount.
• Loan termination, liquidation and pay offs of loan related facilities in core banking in respect to customers instructions and credit approval.
• Ensure marking of Limits/Overdraft and maintenance in core banking systems as per credit approvals and customers request.
• Posting of refunds/recoups in t24 core banking system as per customers instructions and credit approval and collecting commissions as per the bank policy.
• Posting reversal on mis post as per branch request or customer request instructions.
• Processing of loan write offs and write back in core banking system as per board and credit approvals against loan provisions in GL.
• Posting of collateral refund as per credit approvals and customers’ requests.
• Loan amendments on repayment dates, interest rate and modification of terms as per credit approvals.
• Manual loan recovery as per the request both from branch and credit requests to reduce PAR.
• Restructuring of Non-performing loans in t24 core banking systems as per credit approvals/board approval.
• Timely processing of Contractual Savings Standing Orders as required during loan booking to increase cash collateral Lien amount intended as security for the loan.
• Ensure full capacity utilization of application right processes/procedure, ensuring accuracy and compliance/and verification of supporting documentation for loan related application to Prevent income leakage by ensuring recovery of all commissions on loans facilities, overdraft, Trade loans, and recoups/refunds.
• Handle customer complaints and take appropriate action to resolve them. Assist to answer all loan queries and customer phone calls. Resolve all issues and maintain knowledge on all loan servicing procedures. Manage all communication with internal departments to facilitate all loan processes credit department.
• Compliance to the bank’s policies and procedures.
• Prompt and efficient response to branch queries raised through email within 24 hours to meet customers timelines and customers’ needs as per the bank policy.
• Keenly reviewing, verification and approvals of documents in credit quest before any disbursement is done for proper/correct processes to avoid error/loss of bank funds.
• Accurate filing of all loan related facilities, recoups/refunds, Loan disbursements, overdrafts, cash collateral, amendments and other client instructions as effected in the unit for future reference and ease retrieval when need arises.

AA Loan Reconciliation:

• Reconciliation of Disputed loan schedules and loan deductions in core banking system to ascertain true position as per documentation verses T24 system.
• Ensure proper reconciliations of interest collected upfront and commissions collected on all related loan facilities.

 Record Management

• Provision of loan processed reports for ease of tick back both physical and system entries.
• Daily loan tick back of all processed loan application form with the system entries/transactions for submission to registry for archiving.

Risk & Compliance

• Comply with the banks Anti Money Laundering (AML ) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline.
• This role is regarded as the first line of defense, it has a primary responsibility for identifying, measuring, monitoring and controlling risks within their area of accountability. They are required to establish effective governance, risk and control framework for their business unit to ensure they are compliant with Sidian Bank’s risk policy requirements, to maintain appropriate risk management skills, methodology, frameworks and solutions. In addition, ensure they are operating within the risk appetite boundaries set and approved by the board.
• Ensure that the bank does not transact business with persons whose names match those on the sanctions lists in the Finance day to day business.
• Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines.
• Ensuring adherence to the policies as defined in the IT security policy considering the disciplinary process that follows any violation.
• Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
• Ensure compliance with all banks policies, procedures and all statutory requirements.

ACADEMIC BACKGROUND

• University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree.

WORK EXPERIENCE

• At least three (3) years banking experience.
• Experience in: AA loan related knowledge, Credit disbursement and AA reconciliation related issues
• Prior experience in using T24 core banking system and well versed in T24 processes and procedures.

SKILLS & COMPETENCIES

• Practical experience in use of relevant MS office applications, especially Excel, Word and PowerPoint.
• Possess thorough knowledge of banking products and services and also a wider understanding of the general banking universe/Industry.
• Good communication and engagement skills.
• Practical experience and understanding in use of Credit Quest (CQ).

PROFESSIONAL CERTIFICATION

• Professional Banking qualification (AKIB) is an added advantage.

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JOB PURPOSE

The Job holder will be responsible for managing Sales & Business Development of Digital, Transaction Banking & Cash Management products and channels, which involves growing uptake and utilization from the bank’s target markets. The job includes continuous enhancement of the breadth and depth of product lines for the division to achieve and sustain competitive positioning in the target markets. Effective account relationship management resulting in optimization of customer satisfaction, retention and wallet share through selling multiple solutions from appropriate range of the bank’s product is critical.

KEY RESPONSIBILTIES

• Strategic input and planning
• Sales and Business Development
• Marketing
• Customer Experience
• Risk & Compliance

 MAIN ACTIVITIES:

Strategic input and planning:

• Contributes to the completion of the Digital, Transaction banking & Cash Management strategy by preparing and implementing an individual business plan that encompasses strategies for performance on branch and SBU growth objectives.
• Prepares a personal action plan that contributes to the overall budget.

Sales & Business Development:

• Full responsibility for all digital product lines and all sales and business development: Credit card sales; Corporate Internet Banking sales; Mobile Banking; Mobile Lending; Retail Internet banking; Lipa Na MPesa products –  Tills/Paybills/Express; Salary advance for employed staff; Debit Cards and Money Transfer remittances.
• Develop business opportunities and monitor digital channels activities in line with the Bank’s long-term strategic and annual business plans and ensure that the branch and SBU remains competitive and promptly reacts to changing market conditions and customer needs.
• Enhance relationship marketing and management – to establish, maintain, and enhance relationships with customers and other partners, at a profit, so that the both the customer and bank objectives are met achieved by a mutual exchange and fulfillment of the brand promise.
• Actively market and develop the digital banking products to existing and prospective clients to grow the wallet share.
• Continuously conduct market research and competitor analysis to identify new business opportunities.
• Manage relationships of key accounts while tapping on their share wallet through cross selling and upselling.
• Activation of clients on-boarded on different digital channels i.e. mobile, debit card, credit card, LNM, Internet Banking to drive utilization, transaction volumes and income.
• Responsible for Credit card business growth in the branch through customers acquisition and usage.
• Responsible for portfolio growth through a series of aggressive client acquisition, sales and relationship management to increase the uptake of cash management products.
• New merchant acquisitions, developing merchant relationships and attending to merchant enquiries, setting up of new merchants under Lipa na Mpesa and Sidian Xpress.
• Driving the growth of revenue from cash management solutions and any new products that maybe introduced by the bank.
• Responsible for driving growth in salary advance / mobile lending loan book within the branch by ensuring eligible customers/agents are onboarded to the service and transactional.
• Responsible for driving growth in Bulk Internet banking processors within the branch by ensuring eligible customers are, onboarded and transactional.

Marketing

• Enhance creation by creating, communicating, delivering, and offering solutions that have value for customers, shareholders and partners.
• Build the Sidian Bank Brand to ensure that the bank is top of mind as an enterprise bank.
• Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings.
• Support product specialists and the sales teams in marketing of initiatives and other products to local businesses.

Customer experience

• Key driver for not only customer satisfaction, but building a base of promoters by enhancing positive customer experience and advocacy to drive competitive advantage, leading to faster organic growth and lower cost.
• Link sales and service and embed customer service culture as the bedrock to grow the balance sheet.
• Seamless customer support on and an all rounded approach to ensure their challenges are timely handled and complaints promptly escalated for closure.

Risk & Compliance

• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to mobile lending.
• Responsible for managing PAR 0-30 days on salary advance / mobile lending and merchant lending and other digital lending products within the branch by ensuring eligible customers are honoring their repayments
• Comply with the banks Anti Money Laundering (AML ) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline
• Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines
• Ensuring adherence to the policies as defined in the IT security policy considering the disciplinary process that follows any violation
• Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
• Ensure compliance with all banks policies, procedures and all statutory requirements.
• Ensure proper systems/documentations are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.
• Responsible for identifying and reporting potential and actual Money Laundering Risk within customer business, including suspicious transactions in accordance with the laid down AML policies & procedures.

ACADEMIC BACKGROUND

• University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree
• Master’s degree will be an added advantage

WORK EXPERIENCE

• At least 5 years’ experience in banking.
• A minimum of 3 years skills experience in Electronic Channels / Cash Management / Digital Banking / Transactional Banking.
• Experience in banking regional delivery, with extensive knowledge in Internet Banking.
• Experience and knowledge in Money remittance field.

SKILLS & COMPETENCIES

• ound knowledge of Retail Banking/SME products, services and processes together with exposure in retail banking branch operations or customer service delivery.
• Profound understanding of retail market, key competitors and offerings as well as our competitive edges to win quality customers.
• Thorough understanding of CBK regulatory framework and pertinent regulations impacting corporate customers.
• Strong leadership, marketing, sales and management skills.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong managerial, planning, analytical, decision-making, lateral thinking and project management skills.

PROFESSIONAL CERTIFICATION

Desirable to have:

• CPA (K), ACCA or equivalent professional qualification
• Diploma in Banking – AKIB
• Project Management

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JOB PURPOSE

The job is responsible for managing the Core Banking & Channels Support unit in Information Technology which covers the business operations & management system, office automation system, network infrastructure, and telecommunication facilities. Effective capacity planning, maintenance and operations management to ensure optimum uptime and business continuity are critical. The job includes disaster recover planning and management also for the purposes of business continuity.

KEY RESPONSIBILITIES

• Leadership
• IT Strategy
• IT Risk & Security
• IT Service Delivery 

MAIN ACTIVITIES

Leadership:

• Provide expert strategic knowledge and inspirational leadership, training and coaching to the IT staff for whom you are responsible and overall management responsibility for all IT teams.
• Maintains a professional and technical IT staff complement capable of meeting current and future needs.

IT Strategy

• Provide expert knowledge, experience and an innovative approach to support and develop the IT strategy ensuring it is continually appraised and updated to reflect the IT requirements to support the strategy of Sidian Bank.
• Decision maker providing strategic and professional leadership on IT projects and development.
• To be responsible for the operational, strategic planning and provision of resource for the delivery of projects and support across the organization.
• Executes a governance process to provide corporate executive leadership with visibility into program performance and decision-making ability

IT Risk and Security

• Ensure that the right controls in place and the right tools to mitigate cybersecurity risk
• Participate in corporate Governance, Risk Management and Regulatory Compliance efforts

IT Service Delivery

• Delivery of projects, both technical and applications, on time and on budget in line with business requirements.
• Negotiation of prices and achieving best values on IT purchases.
• Manage tender processes in relation to IT hardware, networks and security, telephony, printer hardware and service together with software solutions.
• Plans, schedules, and directs the development, production, and administrative processing of the Bank’s IT operations.
• Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
• Ensures rapid, accurate, and efficient processing of the Bank’s workload by use of efficient information systems.
• Builds systems capability that reflects the highest state of technical sophistication consistent with the Bank’s needs and budget.
• Ensures security of the Bank’s information systems.
• Recommends insights that contribute to overall Bank strategic management.
• Ensures the Bank makes maximum use of the general system by providing for the education and training of the principal users.
• Interprets IT policies, purposes, and objectives to Bank staff.
• Prepares progress reports to inform management of project status and deviation, if any, from set objectives.
• Keeps current on new developments in information technology, and plans for future upgrades and Bank changes.
• Prepares proposals and solicits sale of systems analysis, programming, and computer services to contracted firms.
• Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
• Keep pace with legislation to ensure compliance in all areas including Data Protection.
• Partner with business functions to identify new opportunities including process and/or value chain analysis, business service model, business canvas, process and solution enablement plan.

ACADEMIC BACKGROUND

• Bachelor’s degree in Information Technology, Computer Science, Information Systems or related fields.

WORK EXPERIENCE

• 10+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.
• Minimum of 5 years of senior leadership experience managing Information Technology departments or organizations, preferably in a Banking Industry.

SKILLS & COMPETENCIES

• Expert understanding of T24 Core Banking system and at least 5 years in a T24 management role.
• Knowledge of change management processes.
• Knowledge of Office business applications.
• Significant knowledge and experience of strategic planning, implementing and managing large scale complex IT.
• Background in software development, experience of managing technical and development teams is desirable.
• Working knowledge of Prince II/ project management.
• Technically strong and analytical, with highly developed IT skills.
• Strong interpersonal, management and leadership skills.
• Demonstrated ability to build cohesive teams and to achieve goals through teamwork.

PROFESSIONAL CERTIFICATION

• Certified in Project Management/MCSE/CNNA/ITIL

DECISION MAKING AUTHORITY

• Appropriateness of the IT structure
• Approval of expenditure within discretionary powers delegated through the Director, IT & Operations.

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JOB PURPOSE

The purpose of the role is to overseeing operations of all digital services channels. The role is responsible for day-to-day support and administrative management of the Sidian Bank Digital channels; ATM, Internet Banking, Mobile Banking,  Host-to-Host and card.

KEY RESPONSIBILTIES

• Digital channels support
• Money remittance partnerships
• Product Development
• Project Management

MAIN ACTIVITIES: 

Digital Channels Support

• Ensure that all the Card and Electronic Channel Systems are properly managed and achieve optimal uptime, efficiency, compliance and cost containment. This includes infrastructure, integration and application.
• Provide back office support for all bank’s digital channels: card, mobile, internet banking, LIPA na MPESA, money remittance and host to host integrations.
• Regularly review and monitor the sale of all digital services to current and prospective customers of the Bank in order to generate maximum income and return on investment.
• Promote product awareness via appropriate internal training and marketing as well as ensuring overall attainment of all cash management sales target.
• Ensure all policies, procedures and tariffs are in place for all digital services.
• Diagnose complex problems accurately and timely; evaluate and develop alternative courses of action; recommend and/or implement creative and effective solutions; document results.

Money remittance and partnerships

• Onboard and manage Money remittance service providers with authorized money transfer service providers.
• Onboard/engage fintech partners subject to approval.
• Ensure proper systems are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.
• Responsible for identifying and reporting potential and actual Money Laundering Risk within customer business, including suspicious transactions in accordance with the laid down AML policies & procedures.
• Formulate and ensure to update policies and procedures governing payments as and when changes occur.
• Invoicing of services rendered and identifies inactive accounts for activation or culling
• Actively provides leadership by contributing to the collective leadership Agenda and sharing business insights/ feedback to maximize the overall performance and wellbeing of the department.

 Product Development

• Support in new product development, implementation and enhancement i.e. the conceptualization of new ideas, researching, and evaluating them objectively from a market and financial standpoint.
• Undertake periodic market intelligence of digital products on offer including pricing in the industry.
• Provide all required MIS related to digital products under portfolio.
• Undertake periodic product reviews in line with business objectives.
• Undertake periodic reviews of inactive products in order to drive prompt usage.
• Manage the logistics of marketing initiatives aimed at driving usage. These may be, liaising with and following up with marketing to ensure appropriate marketing collateral is present in all relevant platforms (ATMs, digital screens, branches, website etc.)
• Tracking products performance and prepare monthly reports on revenues, expenses and trading profits.

Project Management 

• Build and maintain positive working relationships with business teams, vendors and other key stakeholders; serve as resource for technical expertise and advice on strategic priorities and projects
• Ensure all system processes and procedures are carried out effectively; ensure compliance to change process and sign-offs.
• Provides advice, training, demonstrations and all troubleshooting needs for any problems before liaising with the vendors if technical problem is over capability
• Evaluation and assessment of technical requirements for systems implementation (needing) or requiring enhancements.
• Administer and approve all final new product delivery and recommend improvements to all products and prepare all business requirements documents and ensure compliance to all product schedule and coordinate with departments to provide an effective interface.
• Collaborate with information technology and business units to deliver all releases, prepare work schedule for all projects, and provide support to all strategies to achieve all marketing strategies.
• Develop all customer wireframes and user cases, ensure optimal level of customer services, analyze all customer requirements, monitor all requests, and manage all defects in products for all monthly releases.

Risk & Compliance

• Comply with the banks Anti Money Laundering (AML ) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline
• Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines
• Ensuring adherence to the policies as defined in the IT security policy considering the disciplinary process that follows any violation
• Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
• Ensure compliance with all banks policies, procedures and all statutory requirements.

ACADEMIC BACKGROUND

• University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree
• Master’s degree will be an added advantage

WORK EXPERIENCE

• At least 5 years’ experience in banking.
• Experience in banking regional delivery, with extensive knowledge in Internet Banking.
• Experience and knowledge in Money remittance field.

SKILLS & COMPETENCIES

• Excellent knowledge of operational and systems user requirements for financial products.
• Commercial awareness to understand and apply commercial and financial principles to business thinking.
• Sound understanding of marketing principles, ideally backed with suitable experience.
• Knowledge and effective application of all relevant banking strategies, policies, processes, procedures, guidelines and project management methodology and to consistently achieve required compliance standards or benchmarks.
• Good command of written and spoken English.

PROFESSIONAL CERTIFICATION

Desirable to have:

• CPA (K), ACCA or equivalent professional qualification
• Diploma in Banking – AKIB
• Project Management

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JOB PURPOSE

The purpose of the role is to closely monitor and collect from allocated monitoring portfolio PAR (1-90 days) i.e. Normal & Watch category) within all sectors of the Bank and strategizing for returning the accounts to performing status or and reducing slippages/attrition to NPL.

KEY RESPONSIBILTIES

• Debt collection
• Customer Experience
• Risk & Compliance

MAIN ACTIVITIES

Debt collection

• To proactively identify delinquent accounts (1-90days) and promptly rectify the default to ensure minimal attrition to Non-performing Category.
• Ensure cure rate (Arrears collections) of 95%(Minimum).
• Ensure roll rate (Attrition) of 5% maximum.
• Ensure that demand letters as per the payment diary are generated and dispatched within 2-days and the respective telephone follow ups made.
• Issue pre-listing notices when the facilities are 60 days in arrears.
• Track and document early detection of problem accounts and ensure that they are escalated and acted upon as per Collections Strategy.
• Strictly monitor payment arrangements to ensure compliance and escalate hardcore cases to the next level.
• Promptly attend to customers’ requests and queries either through call backs, faxing or mailing requested documents.
• Provisions not to exceed set budget through proactive management of overdue facilities.
• Implement Credit monitoring policies. i.e. exercise the enforcement process of recovering debts through constant calling, sending of SMS’s, demand letters & emails, issuance of notices and ensure that no losses are incurred in terms of Credit Monitoring in conjunction with Legal department

Customer Experience

• Giving customers information relating to the balances and general account status information to facilitate payments and Provide feedback concerning customer payment behavior to management.
• Prompt calling of customers using the payment diaries produced on a daily basis. Generally, manage and control all matters relating to delinquency.
• Minimizing customer complaints and ensure all customer complaints are closed within the reporting period.
• Giving customer feedback on time. This involves activities like sending client’s statements as per their request and responding to any queries that they may have.
• Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank.

Risk & Compliance

• Ensure full compliance with the Bank’s Credit Policy, Central Bank of Kenya guidelines and appropriate provisions of the Banking Act with respect to mobile lending.
• Responsible for managing PAR 0-30 days on salary advance / mobile lending and merchant lending and other digital lending products within the branch by ensuring eligible customers are honoring their repayments
• Comply with the banks Anti Money Laundering (AML ) & Combating the Financing of Terrorism (CFT) policy as defined by CBK prudential guideline
• Ensure that confidentiality and integrity of the Bank’s information is maintained at all times in line with cyber security and information security guidelines
• Ensuring adherence to the policies as defined in the IT security policy considering the disciplinary process that follows any violation
• Ensure responsibility for using personal data by following the data protection principles under the data protection act and make sure the information is used fairly, lawfully and transparently and used for specified, explicit purposes.
• Ensure compliance with all banks policies, procedures and all statutory requirements.
• Ensure proper systems/documentations are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time.

ACADEMIC BACKGROUND

• University Degree in Bachelor of commerce (Finance or Accounting) or other relevant Business Degree.

WORK EXPERIENCE

• 2 years’ experience in banking operations, with sound exposure to credit or lending and Credit monitoring.
• Professional Banking qualification (ACIB) or Credit Administration/Credit Monitoring will be an added advantage
• Proven track record of consistently exceeding set targets.
• Versatility, flexibility, passion and commitment to quality service delivery.
• Knowledge in legislation relating to perfection of securities and requirements by regulating bodies.
• Good understanding of SIDIAN Credit risk policy.

 SKILLS & COMPETENCIES

• Experience in Ms Office packages especially Excel for analysis and reconciliation.
• Good understanding of CBK regulatory framework and pertinent regulations impacting borrowing customers.
• Highly effective communicator with excellent interpersonal and motivational skills.
• Solid performance management and motivational skills.
• Excellent relationship building and stakeholder management skills.
• Strong planning, analytical, decision-making, lateral thinking and project management skills