Careers at Absa Bank Limited

Job Summary

• To provide excellent customer experience, deliver exceptional Islamic Banking business growth in Branch Network and profitability. To observe compliance & control requirements, keeping high level of bank standards.

Job Description
Main accountabilities and approximate time split.
Business Growth: Time Split - 60%

• Understand and implement Islamic Banking business strategic initiatives for the branch aimed at increasing new business and wallet share from existing customers.
• Have a clear understanding of all Retail and Business Banking Islamic Banking products that could satisfy customer needs.
• Manage portfolio risks in line with banks' portfolio appetite.
• Collaborate in the development and implementation of Islamic Banking sales initiatives with other business functions i.e. Direct sales team, Asset Finance, CIB, and Bancassurance to maximize cross-selling and better customer profiling opportunities.
• In conjunction with the branch manager, Industry heads, and products, conduct product review and development through constant feedback from the market.
• Continuously conduct market intelligence to identify new markets, customer trends, new government / directives and changes in policy by regulators.
• Contribute to the development of Islamic Banking branch sales strategy.
• Plan and coordinate any marketing approaches for new business and actively develop existing relationships.
• Actively seek to grow own portfolio and cross-sell to ensure delivery of set Targets. Appraise and promptly address customer issues /complaints escalating as necessary to ensure timely resolution as per the set standards.
• Ensure quality sales and new to-bank accounts within your portfolio are promptly funded at customer onboarding.
• Continuously monitor own performance against targets agreed on on a daily basis for new and existing clients. Initiate appropriate action plans to address any shortfalls in performance.
• Operationalize campaigns as required with the Branch Manager and the business.
• Ensure excellent customer experience at all times
• Drive business targets through strict TAT observance and high-level service delivery standards.
• Should not advise an existing customer to open a similar account in their respective branches with a view of moving funds between the accounts.
• Should not close an existing account in your Branch/domiciled in another Branch with a view to re-opening a similar account.
• Accounts re-streaming should be carried out in line with the Banks policy.
• Together with BM, create ownership of the branch performance targets. Agree on branch execution plans/strategies and ensure they are aligned to the Bank's overall strategy- Growth, Transformation, and Returns.

Internal Controls & Risk Management: Time split -10%

• Ensure that Absa bank’s policies and procedures are adhered to at all times when handling different products.
• Ensure adherence to all KYC & AML Processes with regard to new and existing business and that proper documentation is in place.
• Ensure compliance with Operations Risk requirements to avoid losses arising from operational lapses.
• Manage costs within your area of operation.
• Effectively carry out branch snap checks as assigned by the assistant branch manager.
• Ensure the new business is properly booked and all income due to the Bank in terms of charges, commissions, and fees are collected as per the current tariff.
• Accurate customer information is captured in the core banking system.

Customer Experience: Time split- 20%

• Ensure excellent customer experience is maintained at all times.
• Ensure set TAT in account onboarding and loan processing is achieved at all times.
• Appraise and promptly act on customer issues /complaints escalating as necessary to ensure timely resolution.
• Ensure set TAT in response to customer queries by phone, email, or letters is strictly adhered to.
• Ensure customer data is up to date at all times
• Ensure branch NPS scores are maintained as per the set standards
• In conjunction with the Branch Manager, co-ordinate branch initiatives aimed at gathering feedback from customers on service standards and advise leadership for improvements
• Monitor service to ensure customers are served within acceptable waiting time having a work plan for both peak and off-peak periods.

Capacity Building & People Management: Time Split -10%

• In conjunction with the Branch Manager, Assistant Branch Manager, and other branch colleagues create a conducive work environment, teamwork and effective succession opportunities to ensure maximum productivity.
• Ensure the assigned e-learning and internal training activities for self and direct reports are undertaken within set timelines.
• Determine and manage Training Needs Analysis and own succession planning.
• Manage your own leave by working closely with your Line Manager

Ideal Job Competencies.

• Qualification; A Business-Related Degree from a recognized university

Preferred Experience.

• Experience in Islamic banking
• Familiarity with various banking products and services, such as checking accounts, savings accounts, loans, and credit cards.

Knowledge and Skills;

• Detailed knowledge of Absa Retail & business banking products strategy
• Detailed knowledge of Muslim banking culture
• Knowledge of the Islamic Banks competitor landscape & processes
• Understanding of Shariah Law, Shariah Board and Shariah Audits
• Knowledge of Islamic Financial instruments.

Technical Competencies

• Technology Skills: Knowledge of computerized banking applications and spreadsheets
• Conceptual and analytical skills: Ability to quickly grasp and understand systems and keen on details
• Risk management: Ability to anticipate and mitigate risk by implementing appropriate risk management policies for the bank
• Compliance and Regulatory Framework: Top nick understanding of the regulatory issues, reporting, and operational requirements as provided by CBK, KBA, KRA etc
• Basic Credit Skills: Good knowledge of personal and business credit underwriting and portfolio management
• Audit standards & Legislation: Good knowledge of International Accounting and Audit Standards, and Legislation

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Job Summary

• Reporting to the Head of Digital Banking, the holder will drive the development, management, and enhancement of digital products offered by the bank. The holders primary focus will be creating, enhancing, delivering & management of the digital products. Further, they will manage & groom the product roadmap while prioritizing & reprioritizing in line with customer and business needs. Holder will play the core task of shaping the banks digital product portfolio, driving innovation, and delivering value to customers while achieving business objectives and maintaining a competitive superior products edge in the market.

Job Description

Key Accountabilities and Responsibilities
Product Strategy - 50%

• Develop product visions that will drive successful product strategies and tactics in the fintech consumer space and platform models that will attract new partners, producers, and consumers.
• As the Innovation steward, define an innovation strategy that is relevant for core innovations, adjacent innovations, and disruptive innovations.
• Manage products through the product lifecycle right from development to decline and applying the right strategic focus for each phase of in the life cycle.
• Define the right key performance indicators for each product and track these indicators to ensure that the product is meeting business goals, and that the product is meeting its strategy.
• Continuous review of product strategies taking into consideration; competition, product performance, trends and catapult bank goals and capabilities.
• Vetting potential opportunities for strategic partnership, opportunity sizing and reviewing commercial and technical feasibilities for investment.
• Owning and driving the overall product road map in line with business needs, oversee implementation and delivery of the same within budget and commercial targets and cost effectively.
• Define product strategy and align digital solution to meet the set revenue mission.

Product Management - 30%

• Design the unit’s product management architecture and ensure its execution across all delivery actors.
• Define best practices product management processes which includes Product vision, product strategy formulation, roadmap development.
• Link between commercial and technology teams to ensure to ensure optimal build for commercial value & alignment to GTM strategies.
• Assure effective governance of the unit’s practices in line with the Group policies and service standards.
• Craft and build the solutions for scale and distribution via digital and alternative channels.
• Uphold operational excellence to meet the Audit and Enterprise risk framework of the Group.

People Management - 20%

• Build and grow high capability product teams, demonstrate success in hiring, coaching, developing, and enabling a team of product managers in a B2C, B2B business and ecosystems.
• Leading a team of product managers, Designers, working and collaborating with tech, vendors, partners, commercial, financial, legal compliance, marketing, and finance teams to ensure the solutions meet the criteria

Role/person specification

Education

• Bachelor’s degree from a reputable institution

Experience

• At least 8 years’ work experience, 3 of which should have been in a similar capacity with a proven track record.
• 5 years of Product Management experience (i.e. creating strategic product roadmap(s) from conception to launch and working with cross-functional teams).
• Experience driving the product vision, go-to-market strategy, and design discussions.
• Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, In-depth understanding of the various mobile banking platforms
• In-depth understanding of Financial Technology (Fintech).
• Maintain up to date knowledge of competitor and local market activity

Knowledge And Skills

• Understands financial concepts and terms, can use them to describe events and can incorporate the same in problem solving and decision making.
• Anticipates internal and or external business challenges and/or regulatory issues and leads process, product, or service improvements.
• Able to form a clear product vision that align the digital business goals with the overall company goals. Ensures that product strategies and product tactics are based align to product visons and goals thereof.

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Job Summary

• The Head of Funds Transfer Pricing (FTP) is responsible for the design, governance, implementation and continuous enhancement of the Bank’s FTP framework. The role ensures the accurate allocation of funding, liquidity and interest rate risk costs across business units, supports balance sheet optimisation, and provides pricing signals that promote sustainable growth, profitability and prudent risk management. The role serves as the Bank’s subject matter expert on FTP and a key adviser to Treasury, Finance, Business, ALCO and senior management.

Job Description
Key Accountabilities and Responsibilities
FTP Framework and Governance

• Own and maintain the Bank’s FTP framework, ensuring alignment with the ARO Funds Transfer Pricing Standard, internal governance requirements and applicable regulatory expectations.
• Develop, review and enhance FTP methodologies, policies, assumptions, controls and supporting documentation.
• Ensure effective governance, approval and oversight of methodology, curve and parameter changes.

FTP Curve Development and Pricing

• Develop, maintain and communicate local currency and foreign currency FTP curves to Business and ARO Treasury Centre.
• Ensure the appropriate incorporation of funding costs, liquidity premiums and interest rate risk costs into FTP rates.
• Oversee the timely implementation and communication of curve updates and strategic pricing changes.

FTP Production, Control and Reporting

• Ensure accurate and timely monthly FTP pricing and distribution of results to business units, supported by relevant Finance partners.
• Oversee data integrity, reconciliations, validations, controls and resolution of FTP production issues.
• Produce clear management information and analysis on FTP movements, profitability impacts and key balance sheet drivers.

Business Partnership and Stakeholder Engagement

• Lead FTP engagements with Business, Finance, Treasury and ARO Treasury Centre, providing a clear understanding of methodologies and their financial impacts.
• Act as the primary point of contact and subject matter expert for FTP-related matters across the Bank.
• Support business units in understanding how funding and liquidity costs affect product pricing, margins and profitability.

Strategic Balance Sheet and Profitability Management

• Use FTP as a strategic mechanism to influence desired asset and liability behaviours and support balance sheet optimisation.
• Translate funding costs, liquidity premiums and balance sheet risks into effective business pricing signals.
• Support sustainable business growth, market competitiveness and improved returns through forward-looking FTP insights.

ALCO and Senior Management Support

• Provide FTP analysis, recommendations and decision support to ALCO and senior management.
• Explain movements in FTP rates, funding costs and business profitability arising from changes in market conditions, balance sheet composition or methodology.
• Support strategic planning and performance management through relevant FTP and profitability analytics.

Continuous Improvement

• Lead the ongoing refinement of FTP methodologies, behavioural assumptions and cost-allocation techniques.
• Drive automation, process efficiency, data quality and control improvements across the FTP operating environment.
• Monitor industry practice and regulatory developments to ensure the FTP framework remains robust and fit for purpose.

Role/person specification
Education

• Bachelor’s degree in finance, Accounting, Economics, Mathematics, Statistics or a related discipline.
• Relevant professional qualifications such as CFA, ACCA, CPA, FRM, ACT or equivalent
• Postgraduate qualifications in Finance, Risk, Economics or Business Administration is advantageous.

Experience

• At least seven years of relevant banking experience, with meaningful exposure to balance sheet management, capital management, funding and liquidity, ALM, FTP, Treasury Finance or financial risk management.
• Experience preparing Senior Management, ALCO, Board or regulatory submissions.
• Experience in financial modelling, forecasting and management information.
• Experience managing complex cross-functional deliverables and influencing senior stakeholders.
• People-management or team-leadership experience is preferred.

Knowledge And Skills

• Strong knowledge of banking, financial markets, balance sheet management, prudential requirements, governance and control standards. Advanced analytical, stakeholder-management and executive-communication skills.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)