Careers at Aga Khan University Hospital

Responsibilities:

• Receive, verify prescriptions and dispense drugs in a timely manner within approved standards and procedures.
• Contact the physician immediately for inaccuracy and illegibility in a prescription order, document errors and communicate the to the nursing and pharmacy staff
• Verify expiry dates of drugs prior to dispensing medication to patients/customers.
• Check that every label placed on the medications contains the correct patient name, drug, quantity and directions.
• Compound extemporaneous preparations and mix certain intravenous medications as per laid down procedures.
• Counsel patients on drug administration and use of devices for optimum wellness and recovery.
• Receive, return and update drug credits on the system in a timely manner.
• Deliver drug discharges to patients in the ward where applicable
• Communicate out of stock and non-stock effectively and timely to prescriber and nurse and provide alternative choice or make arrangements to order promptly.
• Comply and observe the environmental health and safety measures and regulations by proper handling, storage and dispensation of medications
• Record, monitor and update the expiry list of medications in timely manner.
• Complete documentation of Interventions, Medication errors and Near Miss, Adverse events, Medication queries, Patient complaints or any other incidents and forward to relevant office
• Perform random medication checks daily and Monitor variance levels in your respective satellites.
• Compile daily satellite reports.
• Carry out regular satellite stock-take exercise.
• Report any special indicators allocated.

Requirements:

• Diploma in Pharmaceutical Technology from a recognized institution
• Registered with The Kenya Pharmaceutical Association
• Practicing License from the Pharmacy and Poisons Board.
• 2 year working experience in a busy facility, preferably a hospital
• Valid Basic Life Support Certificate (BLS)

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Responsibilities:

• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously.
• Consistently always provide full coverage at the front desk by clocking in and out in the HR time management software.
• Apply all functional computer applications to process daily front office transactions at compliance level standards within 30 days of introduction.
• As a patient services coordinator, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system., update data and records in the computer system.
• Coordinate Maternity booking for delivery packages, Main hospital Admission of patients and Pre-Authorizations.
• Ensure   patients are registered accurately, following two patient identifiers –Ak number and patient full names.
• Beware of the down time and data protection procedure in the event of a system failure.
• Account for and balance all monies collected from patients on daily basis then bank the money or hand over the monies to clinic in charge for safe keeping at the end of a work shift awaiting banking the following day. To know the Zero Tolerance Policy.
• Look in the computer system and verify and confirm credit services that are applicable to corporate employees as per the account entitlement details.
• Ensure the Pre-Authorizations are dully completed by the Physician’s and sent to corporations for approval within 24hours.
• Liaise with clinic in charge, manager, and patient’s insurance company regarding any uncertain approval of such cases.
• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.
• Verity that all benefits for corporate employees are billed as per SMART CARD entitlement.
• Ensuring Patient biometric registration is done.
• Assist other patient services staff when the need arises to foster overall efficiency of the department and deliver timely patient care.
• Creation, Storage, retrieval, and general maintenance of patients’ records.
• Answers both internal and external phone calls promptly and respond appropriately. Communicate messages promptly and accurately to concerned Persons to help in the maintenance of smooth organization of patient care
• Re confirm/Updates contact numbers of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis. Rescheduling of appointments by the physicians must be communicated to the patients on time by the staff at the consulting clinics.
• Complete any other duties that may be required by the supervisor or manager.

Requirements:

• Diploma in Medical records or an equivalent qualification deemed applicable by AKUH
• 2 years working in a busy front office preferably in a service oriented industry
• Proficient in computers
• Proficient in handling, counting and recording cash & cash transactions.