Careers at Bridge Talent Management

Job Description

• Responsible for strategizing and leading the efforts to generate revenue and drive brand recognition. Identify new business opportunities, expand the customer base, develop strategic partnerships and increase market penetration for the Group’s products and services.

Key Responsibilities

(Functions and duties): (the main roles and responsibilities of this position)

Business Growth and Revenue Generation

• Identify, develop and close new business opportunities
• Develop and execute the company’s sales strategy to meet revenue and growth targets
• Expand sales channels including direct sales, resellers, partnerships, and events
• Prepare sales forecasts, pricing strategies, and performance tracking
• Oversee proposal development, negotiations, and closing of deals
•  Work closely with technical teams to align product offerings to market needs

Market Development and Strategy

• Design and lead integrated marketing campaigns to grow brand awareness
• Conduct competitive and market research to guide campaigns and messaging
• Develop marketing collateral: product briefs, presentations, promos, and sales tools
• Measure marketing ROI, campaign performance, and customer insights

Client Relationship Management

• Build and maintain strong relationships with key clients and partners
• Act as the primary point of contact for high-value and enterprise customers
• Ensure high customer satisfaction and retention through proactive engagement

Team Leadership & Collaboration

• Lead, mentor, and motivate the sales and marketing team
• Set KPIs and performance metrics for sales efficiencies and campaign impact coordinate with network, customer service, and finance departments

Reporting Performance and Tracking

• Prepare regular sales and business development reports
• Track KPIs including revenue growth, customer acquisition, churn and pipeline value
• Provide insights and recommendations to management

Requirements

• A Degree in Business administration, Marketing, Sales, IT or any other business-related discipline.
• Proficiency in Microsoft Office Applications(Excel)

Minimum work Experience

• At least 5 years of work experience in Business Development or Sales
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal

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Job OverView

To assist in overseeing the daily operations of customer service teams while ensuring consistent delivery of exceptional customer support.

Responsibilities

• Collaborate with the Customer Service Team to achieve defined Business Objectives.
• To provide exceptional service at all times and provide a benchmark of service delivery to be used by all other departments within the organization.
• Achieve business goals defined in retention KPI’s: paying customer base and subscription revenue.
• Manage customer accounts to develop loyalty and prevent churn. Paying (customers served), on next due date. Conversion rate ofNPD/churn callers. Prevent downgrades per calls/customers served.
• Continuously scan the customer profiles and gather market dynamics to identify and develop proactive mechanisms of meeting and surpassing existing and emerging customer needs.
• Analyse customer lifecycle trends, market forces, competitor activities and propose short-term and long-term customer retention strategies in order to achieve retention and revenue objectives.
• Provide timely and effective aftersales to newly activated customers 0-3 months to achieve CSAT, customer effort score and NPS KPIs.
• Monitor of the customer interactions (complaints, requests and enquiries) to ensure constant update and timely resolution whilst compiling feedback on recurrent issues for management information use.
• Achieve operational excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit ratings by fully complying with the departmental & organizational operation policies, procedures and relevant ICT regulations & legislation in responding to and resolving any queries relating to the unit’s operations, whilst contributing to procedures development and improvement through continuous reviews.
• Contribute to product development and improvement through continuous feedback analysis collected from clients.

Requirements

• Diploma in IT, Business administration, Management or any other business-related discipline.
• Proficiency in Microsoft Office Applications
• At least 2 years of work experience in a similar role within a busy work environment

Key Skills And Competences

• Ability to spend long hours sitting and using office equipment, computers
• Ability to manage stressful conditions well
• Flexibility with work shifts

go to method of application »

Job Description

Responsible for strategizing and leading the efforts to generate revenue and drive brand recognition. Identify new business opportunities, expand the customer base, develop strategic partnerships and increase market penetration for the Group’s products and services.

Key Responsibilities

(Functions and duties): (the main roles and responsibilities of this position)

Business Growth and Revenue Generation

• Identify, develop and close new business opportunities
• Develop and execute the company’s sales strategy to meet revenue and growth targets
• Expand sales channels including direct sales, resellers, partnerships, and events
• Prepare sales forecasts, pricing strategies, and performance tracking
• Oversee proposal development, negotiations, and closing of deals
•  Work closely with technical teams to align product offerings to market needs

Market Development and Strategy

• Design and lead integrated marketing campaigns to grow brand awareness
• Conduct competitive and market research to guide campaigns and messaging
• Develop marketing collateral: product briefs, presentations, promos, and sales tools
• Measure marketing ROI, campaign performance, and customer insights

Client Relationship Management

• Build and maintain strong relationships with key clients and partners
• Act as the primary point of contact for high-value and enterprise customers
• Ensure high customer satisfaction and retention through proactive engagement

Team Leadership & Collaboration

• Lead, mentor, and motivate the sales and marketing team
• Set KPIs and performance metrics for sales efficiencies and campaign impact
• coordinate with network, customer service, and finance departments

Reporting Performance and Tracking

• Prepare regular sales and business development reports
• Track KPIs including revenue growth, customer acquisition, churn and pipeline value
• Provide insights and recommendations to management

Requirements

• A Degree in Business administration, Marketing, Sales, IT or any other business-related discipline.
• Proficiency in Microsoft Office Applications(Excel)

Minimum work Experience

• At least 5 years of work experience in Business Development or Sales
• Excellent interpersonal and customer-facing skills
• Strong communication skills, both written and verbal