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  • Posted: Dec 24, 2024
    Deadline: Not specified
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    Hospital Administrator

    Requirements

    Key Accountabilities:

    • Hospital supplies: Monitoring daily supplies and utilities to ensure cost control and minimize wastage.
    • Staffing: Checking daily staff attendance, ensuring adequate staffing for all stations (1st and 3rd Floors), and monitoring departmental profitability.
    • Billing: Enhancing OP-IP conversion rates by streamlining outpatient billing, maintaining accurate OP rates, reducing discharge times, and coordinating with doctors and insurance companies for prompt approvals.
    • Patient Experience: Addressing outpatient concerns from onboarding to discharge, minimizing patient complaints, and maintaining a patient feedback register.
    • Med 360: Ensuring efficient operation through MED 360 with no downtime, resolving issues, maintaining backup services and data and reducing manual reporting. Achieving 100% utilization and conducting training and refresher courses.
    • Security: Setting up security controls, monitoring daily attendance and performance of security personnel, addressing complaints related to security lapses, overseeing client security relations, managing surveillance equipment and access points, investigating security breaches and incidents, and handling parking management.
    • Reports: Conducting daily MIS statistics for both OP and IP, and performing data analysis for clinical and non-clinical information.
    • Medical Records: Ensuring medical records are up-to-date, maintaining an adequate supply of registration materials, enabling easy retrieval of patient records, and reducing wastage of registration materials.
    • Insurance/Legal: Presenting and following up on insurance claims and compensation, supporting external legal agencies in handling legal matters, ensuring the follow-up and closure of all legal issues, and maintaining a register with detailed reports on all pending and closed legal matters.
    • Policies and Procedures: Implementing all policies and procedures, ensuring 100% adherence to government regulations and hospital license compliance, and overseeing the development and implementation of programs and policies for outpatient services, quality assurance, and public relations.
    • QMS and Lobby Management: Ensuring efficient operation with no downtime, resolving issues, maintaining backup services and data, achieving 100% utilization of QMS, conducting training and refresher courses on QMS, controlling patients and clients in the facility, and handling queries with appropriate feedback.
    • Mortuary: Monitoring hygiene, ensuring compliance with government regulations, overseeing staffing, and minimizing wastage.
    • Professional fees: Monitoring and controlling CMO professional fees, updating and maintaining the CMO referral register, and driving profitability in the Radiology Department.

    Benefits

    Qualifications

    • Bachelor’s degree in Healthcare Administration, Business Administration, or a related field.
    • Must have 5+ years of experience in healthcare administration at a reputable hospital.
    • Extensive experience with medical histories, current health information, billing, insurance and legal documents, ensuring all are managed appropriately.
    • Strong knowledge of healthcare regulations and compliance standards.
    • Excellent leadership, communication and interpersonal skills.
    • Proficient in IT.

    Skills and Personal Attributes

    • Ability to plan, organize, prioritize and work both collaboratively and independently to meet deadlines.
    • Ability to collaborate with and influence individuals at all levels of the hospital.
    • Exceptional interpersonal and patient service communication skills.
    • Skilled at employing conflict resolution and service recovery strategies to resolve issues both internally and externally.
    • Strong organizational and time-management skills.
    • Communication skills with a problem-solving attitude.

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    Human Resources Manager

    Key Responsibilities:

    Strategic HR Management

    • Formulate, review, and implement Human Resource Management policies and Standard Operating Procedures (SOPs).
    • Develop and execute HR strategic plans, operational targets, and work plans to meet organizational objectives within set timelines.
    • Lead Human Resource planning and organizational structuring and restructuring in collaboration with management and department heads, ensuring alignment with organizational goals.

    Employee Records & Data Management

    • Maintain accurate and up-to-date employee records and files, including regular updates to the Employee Handbook and HR databases.
    • Manage the Human Resource Management Information System (HRMIS), ensuring data accuracy.

    Compensation & Benefits Administration

    • Develop and maintain job descriptions for all roles.
    • Administer employee benefits in compliance with legal requirements.
    • Coordinate the Performance Management Process in collaboration with management.
    • Oversee and maintain employee leave records.

    Recruitment & Onboarding

    • Effectively manage staff recruitment and selection processes in order to enhance the best practices and compliance.
    • Design and implement an effective new hire orientation program to enhance onboarding.

    Payroll Administration

    • Process and manage payroll, including working hours, deductions, new hires, and terminations, ensuring compliance with regulations.
    • Administer and advise on a competitive and rational compensation structure that benchmark with industry trends and trends in the labor market.
    • Address and resolve employee payroll queries and issues.
    • Manage staff welfare & benefits programs-Medical Cover, WIBA and Pensions.
    • Ensuring compliance to statutory requirements as per relevant statutes/acts.

    Training & Development

    • Administer performance management systems, evaluate/review the system and advise the management appropriately.
    • Design and deliver training programs on company policies and procedures.
    • Identify and address skills gaps through appropriate training recommendations.
    • Support employee growth by fostering personal branding and career development.

    Compliance & Organizational Support

    • Conduct regular reviews of HR documentation and perform gap analyses to identify and address improvement areas.
    • Ensure compliance with regional HR policies for Uganda, Tanzania, Ethiopia, and Rwanda.
    • Collaborate with teams on disciplinary actions, reporting, and employee engagement initiatives.
    • Oversee the full recruitment lifecycle, including job advertisements, candidate screening, testing, interviews, and background checks.

    Requirements:

    • Bachelor’s degree in Human Resources, Business Administration, Organizational Development, or a related field.
    • Minimum of 7 years of HR experience, with at least 3 years in senior management.
    • Membership in IHRM is an added advantage.
    • Familiarity with HR software and HRIS systems.
    • Commercially aware and able to implement measurable HR strategies.
    • Proven experience working in the IT industry is an added advantage.
    • Strong interpersonal and communication skills across organizational levels.
    • Knowledge of HR policies and labor standards across East African countries.

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    Hospital Deputy Matron

    Job Overview:

    Our Client is looking to hire a Hospital Deputy Maton who will be responsible for supporting Matron in the overall management and administration of the nursing department. This role involves overseeing daily clinical operations, ensuring the delivery of high-quality patient care and managing a team of dedicated nursing staff.

    Key Responsibilities:

    • Support the matron in overseeing the daily operations of the nursing department.
    • Ensure smooth coordination and execution of nursing activities and patient care services.
    • Supervise and provide leadership to nursing staff, including nurses in charge.
    • Oversee nurse in-charges to ensure they are effectively managing their respective units or shifts.
    • Perform regular performance evaluations and provide feedback for staff development.
    • Monitor adherence to healthcare regulations, institutional policies, and procedures.
    • Implement corrective actions for any compliance issues.
    • Monitor and improve patient care quality and safety.
    • Work closely with medical staff and administrative teams to optimize patient care and operational efficiency. 
    • Foster effective communication and teamwork among all departments to achieve optimal patient outcomes.
    • Manage and resolve patient and staff complaints promptly and effectively.
    • Implement strategies to prevent recurrence of issues and enhance satisfaction
    • Oversee the budget allocation and resource management for the nursing department.
    • Ensure cost-effective use of resources while maintaining high-quality patient care.

    Requirements

    • Bachelor's Degree/Master’s degree in Nursing.
    • 7 years experience in nursing and at least 2 years as a Hospital Deputy Matron 
    • Registration Certificate from the Nursing Council of Kenya
    • Valid Practicing License from the Nursing Council of Kenya
    • Valid certificate in BLS & ACLS
    • Proficiency in computer applications.
    • Significant experience in a clinical setting, with proven leadership and management skills.
    • Strong understanding of healthcare regulations and quality standards.
    • Excellent communication, organizational, and problem-solving skills.
    • Ability to work effectively under pressure and handle multiple priorities.

    go to method of application »

    Assistant Host Manager

    Job Overview:

    We are seeking a proactive and enthusiastic Assistant Host Manager to support the Host Manager in delivering exceptional guest experiences and maintaining the operations of our high-end, luxury boutique guest house. The Assistant Host Manager will play a key role in ensuring smooth day-to-day operations, maintaining service standards, and providing personalised attention to guests.

    Key Responsibilities:

    Guest Experience:

    • Assist the Host Manager in welcoming guests and ensuring a five-star experience throughout their stay.
    • Respond promptly to guest inquiries, special requests, and concerns.
    • Support in arranging guest add-on services, such as transportation, tour bookings, and dining experiences.
    • Provide concierge-level recommendations and personalized attention to guest needs.

    Operations Support:

    • Assist in overseeing daily operations, including housekeeping, guest services, and maintenance.
    • Ensure common areas and guest rooms are consistently presented to luxury standards.
    • Support the Host Manager in bookings, reservations, and guest check-ins/check-outs.

    Food Preparation and Service:

    • Prepare and serve a simple breakfast for guests, ensuring cleanliness and elegance in presentation.
    • Set up and serve afternoon tea, including light snacks and beverages.
    • Maintain food preparation areas in a clean and hygienic condition at all times.
    • Possess basic cooking skills and knowledge of food safety and hygiene to meet guest expectations.

    Quality Assurance:

    • Conduct inspections of rooms and shared areas to ensure adherence to quality benchmarks.
    • Assist with monitoring and responding to guest feedback to enhance experiences.

    Team Coordination:

    • Work closely with the staff team to maintain high service standards.
    • Assist with scheduling and shift handovers to ensure seamless operations.

    Inventory and Supplies Management:

    • Monitor stock levels of amenities, consumables, and supplies, ensuring timely replenishment.
    • Maintain an inventory register and assist in conducting regular stock checks.

    Social Media and Online Presence:

    • Assist in managing social media accounts by responding to inquiries and engaging with potential guests.
    • Help handle online bookings and reservations through various platforms.

    Hands-On Hospitality

    Step in to perform practical tasks when needed, such as:

    • Setting up guest meals with elegance.
    • Preparing rooms to luxury standards.
    • Ensuring common areas are pristine.

    Night Duty:

    • Be available for occasional overnight stays to support operations and address emergencies.

    Requirements

    • Experience in the hospitality industry, preferably in boutique or luxury accommodations.
    • Basic cooking skills and knowledge of food hygiene.
    • Strong communication and organisational skills.
    • Detail-oriented with a commitment to high standards.
    • Familiarity with property management systems and social media platforms.
    • Ability to work collaboratively in a small team.
    • Practical hospitality skills, including table setting and room preparation, are a plus.

    Method of Application

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