Careers at Britam

Job Purpose:

• Undertake pension administration activities to support the achievement of business unit plan

Key responsibilities

• Updating and reconciling pension collections from all channels (Banks, M-pesa, DDA).
• Posting member contributions
• Processing refunds for all unexpected but received remittances
• Suspense management in all pension collections and payments accounts.
• Perform end month bank and GL reconciliations and have all owned accounts approved.
• Administering and management of the Managed Retirement Funds [MRF]
• Data cleaning and verification for new schemes loading.
• Constantly liaising with service provider and suspense resolution owners to ensure that set timelines are achieved  in relation to update of member contributions.
• Ensuring that pension schemes are complaint with the Retirement Benefits Authority (RBA), Kenya Revenue Authority (KRA) and the Unclaimed Financial Assets Authority (UFAA).
• Maintaining records of contributing members and ensuring accuracy of their policy status (i.e Active, deferred,  Dormant, Withdrawn etc.)
• Resolve CRM requests
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s degree in business related field
• Professional qualification in Insurance (ACII, LOMA or AIIK), or on going
• 2-3 years’ relevant experience in the insurance industry

Leadership category responsibility framework (Core Competencies) 

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives topeers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements management in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organizational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become the trusted partners to clients.

Emerging Leaders Competency Descriptions.

• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; presents effectively; responds quickly to others ‘reactions and feedback during conversations; projects credibility.
• Working with People - Shows respect for the views and contributions of team members; shows empathy; listens, supports and cares for others; consults others and pro-actively shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Adhering to Principles and Values - Upholds and encourages ethical behavior and departmental values; demonstrates integrity; encourages individual responsibility towards the community and the environment; models the organizational values during every day interactions.
• Analyzing - Analyses numerical data and all other sources of information, breaking them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be part of a much larger system / process / problem.
• Planning and Organizing - Adheres to and monitors clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets and models high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic methodical and orderly way; consistently achieves projects goals.
• Deciding and Initiating Action - Takes responsibility for own, as well as subordinates’ actions and projects; takes initiative and works under own direction; initiates and generates activity; introduces improvements into work processes; handles problems with minimal guidance.
• Leading and Supervising - Provides subordinates with a clear direction; motivates and empowers others; provides subordinates with the relevant coaching; creates a positive climate that fosters learning and development; identifies high potential talent; sets and articulates the departmental vision and values through own personal behavior; sets appropriate standards of behavior.
• Formulating Strategies and Concepts - Works strategically to realize personal goals; understands and effectively communicates the departmental strategy; translates the departmental strategy and vision into operational responsibilities; takes into consideration departmental strategy during all tasks; takes account of a wide range of issues across, and related to current role.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and
• functions.
• Following Instructions and Procedures - Challenges authority only when appropriate; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates a commitment to the organization; complies with legal obligations and safety requirements of the role.
• Adapting and responding to change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

Technical/ Functional competencies

• Knowledge of insurance regulatory requirements
• Knowledge of insurance products
• Understanding of the pension industry and administrative skill

go to method of application »

Job Purpose:

• Undertake pension administration activities to support the achievement of business unit plan

Key responsibilities

• Ensure compliance of the pension schemes in line with both statutory and company policies.
• Ensure on boarding of new clients and sponsors within stipulated timelines and as per the company compliance requirements and ensure timely delivery of policy documents and deed of adherence to the customers within Tats.
• Processing Endorsement change requests to insurance contracts while adhering to set procedures and guideline
• Facilitate continuous data clean-up of clients’ personal information.
• Ensure customer data quality and compliance through validation and Verification of customer data through lines of business during on boarding
• Present audited scheme accounts during clients’ Board of Trustee meetings / AGM.
• Assist in the preparation of Deposit Administration monthly valuation data
• Assist in preparation and filing of Scheme Financial Statements
• Prepare and file income tax returns and RBA levies within the stipulated deadlines
• Maintain and manage the integrity of all scheme transactions, documentary support and maintenance of scheme fund statements
• File scheme Returns of Contributions and investment returns with the Retirement Benefits Authority within stipulated deadlines
• Carry out regular Pension account reconciliations of members and scheme balances.
• Issuance of accurate member and scheme statements quarterly & annually
• Assist in the preparation of weekly Fund Accounting & Compliance reports and monthly overall pension reports
• Deliver good customer service by responding swiftly to queries and concerns from clients.
• Resolve CRM requests
• Perform any other duties as may be assigned from time to time

Key Performance Measures

• As described in your Personal Score Card

Knowledge, experience and qualifications required

• Bachelor’s degree in business related field
• Professional qualification in Insurance (ACII, LOMA or AIIK)
• At least two years’ experience in a similar position, 2-4 Yrs relevant experience in the insurance industry

Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:

• Plan, direct and apply efficiencies and resources in order to optimise output andprofitability against time, cost and team targets;
• Effectively communicate strategic and operational departmental goals and objectives topeers and others in order to ensure proper implementation;
• Ensure that department priorities are adhered to and effectively communicated;
• Ensure competent and effective people resources through appropriate coaching,development and people supervision as appropriate;
• Embody a high performance, proactive culture;
• Effectively ensure the adherence to key performance areas, deadlines and goals in orderto optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements tomanagement in order to aid them in their decision-making;
• Effectively set and monitor priorities and objectives for more junior staff;
• Understand and communicate objectives in relation to the larger organisational impact;
• Effectively disseminate knowledge within the correct context, towards subordinates aswell as management;
• Appropriately model the company values while setting the pace and energy for delivering;
• Effectively manage and communicate change within the department in order to increasestaff and process effectiveness;
• Provide access to accurate and consistent information and services across all channels;
• Ensure a seamless experience for clients;
• Improve service delivery for clients;
• Engage in continuous brand building to become trusted partners to clients