Careers at CDL Human Resource

The HRBP manages both internal staff and outsourced labor deployed at client sites, ensuring full compliance with Kenyan labor laws, operational efficiency, high employee engagement, and adherence to client Service Level Agreements (SLAs).

Key Duties and Responsibilities

Strategic Advisory

• Partner with department heads and client managers to develop HR strategies that support business growth and operational efficiency.
• Provide workforce planning insights and recommendations to strengthen client relations and business performance.

Talent Management

• Oversee the full talent lifecycle: manpower planning, recruitment, onboarding, performance management, and succession planning.
• Implement retention and development strategies for both internal employees and outsourced workforce.

Labor Outsourcing & Compliance

• Ensure outsourced staff comply with Kenyan labor laws, company policies, and client SLAs.
• Monitor employment contracts, statutory compliance, and HR regulatory requirements.
• Conduct routine compliance audits.

Performance Management

• Lead performance appraisal cycles across business units.
• Coach managers on effective feedback delivery and performance conversations.
• Identify high-potential talent and proactively manage underperformance.

Employee Relations

• Serve as primary HR contact for grievances, disciplinary matters, and employee welfare issues.
• Promote harmonious employee relations and effective communication.

HR Data Analytics & Reporting

• Analyze key HR metrics including turnover, absenteeism, productivity, and engagement.
• Generate actionable HR reports and dashboards for management.

Process Improvement & Documentation

• Develop and refine HR processes for operational efficiency and compliance.
• Maintain HR templates, records, and documentation systems.

Consultancy & Client Project HR Support

• Support execution of HR aspects of outsourced labor and client projects.
• Act as the primary HR liaison between internal teams and external clients.

Requirements

Academic Qualifications

• Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
• Higher Diploma in Human Resource Management (HR professional certification) is required.
• Membership with IHRM (Institute of Human Resource Management – Kenya) is mandatory.

Experience

• Minimum 3-5years’ progressive HR experience, with at least 1 year in an HR Business Partner or HR Generalist role.
• Proven experience managing outsourced labor and multi-site workforce operations.
• Strong exposure to Kenyan labor laws, disciplinary processes, and statutory compliance.
• Experience supporting business units in workforce planning and performance management.
• Demonstrated experience handling employee relations and grievance resolution.
• Experience working in a consultancy, outsourcing firm, or multi-client environment is highly desirable.

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• The Business Development Officer – Bids & Tenders plays a key role in supporting the organization's business development initiatives. This position is responsible for assisting in the identification of relevant tender opportunities, preparing compliant bid documentation, and coordinating the submission of proposals. It is ideally suited for a rising professional who is eager to develop expertise in HR consultancy bidding, tendering, and proposal development.

Key Responsibilities

• Tender Identification & Tracking
• Monitor tender portals, newspapers, and client websites to identify relevant business opportunities.
• Maintain a comprehensive tender tracker that records deadlines, specific requirements, and the status of each tender.
• Assist in conducting preliminary bid/no-bid assessments and verifying eligibility for tenders.
• Bid & Proposal Support
• Provide support in the preparation of tender submissions under the direction of the Business Development Manager.
• Assist in compiling both technical and financial proposal documents required for submissions.
• Ensure all necessary forms, schedules, and supporting documents are accurately completed.
• Format, paginate, and package bids in accordance with the specific instructions outlined in each tender.
• Compliance & Documentation
• Check bid submissions to ensure they are complete and comply with all tender requirements.
• Maintain an up-to-date repository containing statutory documents, certifications, and company profiles.
• Support the processes of vendor registration and pre-qualification applications as needed.
• Internal Coordination
• Liaise with HR consultants, finance, and administration teams to gather necessary inputs for proposals and bids.
• Follow up on assigned components of proposals to ensure timely completion and submission.
• Assist in preparing for pre-bid meetings and drafting responses to requests for clarification.
• Market & Client Support
• Conduct basic market research on clients, sectors, and competitors to inform bidding strategies.
• Support efforts to build relationships with clients through follow-ups and effective coordination.
• Maintain up-to-date client and opportunity databases to support business development activities.
• Reporting & Administration
• Prepare simple reports summarizing tenders identified, those submitted, and their outcomes.
• Maintain well-organized digital and physical files for all bid-related documentation.
• Support post-submission follow-ups and ensure proper documentation is maintained.

Requirements

Qualifications & Experience

• Bachelor’s degree in business administration, Marketing, Human Resource Management, Procurement, or a closely related field.
• 1–3 years’ experience in tendering, business development, administration, or proposal support. Experience in bidding or tendering will be considered an added advantage.
• Basic understanding of procurement and tendering processes, whether in the public or private sector.
• Demonstrated willingness to learn about HR consulting services and the development of proposals.

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The Lead Generation Officer plays a pivotal role in driving the client acquisition strategy. This position is responsible for identifying, qualifying, and nurturing potential leads to support the company’s growth in service-based markets. The role is ideally suited for a proactive professional who thrives on building pipelines, leveraging research, and engaging prospects to convert opportunities into tangible business outcomes.

Key Responsibilities

Lead Identification & Prospecting

• Research and identify potential clients across target industries and geographies.
• Utilize digital platforms, databases, and networking opportunities to source qualified
• leads. Reference should also be made to local dailies & publications.
• Maintain a structured lead tracker capturing contact details, engagement status, and conversion potential.

Outreach & Engagement

• Initiate contact with prospects via email, calls, LinkedIn, and other professional channels.
• Use tailored outreach messages aligned with the clients' service offerings.
• Schedule introductory meetings and demos for the Business Development Manager or senior team members.
• Employ data mining tools and platforms for accuracy and volume targets.

Qualification & Pipeline Management

• Assess prospect needs, budget, and decision-making authority to determine lead quality.
• Segment leads into categories (hot, warm, cold) for effective prioritization.
• Ensure accurate and timely updates to CRM systems and lead databases.

Market Intelligence & Research

• Conduct sector-specific research to identify emerging opportunities and trends.
• Track competitor activities and client preferences to refine lead generation strategies.
• Provide insights to the Business Development team to support proposal development and positioning.

Internal Coordination

• Collaborate with marketing to align campaigns with lead generation objectives.
• Work closely with operations and service delivery teams to ensure accurate representation of the clients capabilities.
• Share feedback from prospects to inform service improvement and innovation.

Reporting & Administration

• Prepare weekly and monthly reports on lead generation activities, conversion rates, and pipeline health.
• Maintain organized records of all outreach activities and client interactions.
• Support post-engagement follow-ups to ensure continuity in client relationship building.

Requirements

Qualifications & Experience

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• 1–2 years’ experience in lead generation, sales support, or business development within service-based industries.
• Proven track record of building and managing lead pipelines.
• Familiarity with CRM tools, digital prospecting platforms, and professional networking sites.